Cagayan de Oro, Northern Mindanao, Philippines · On-site
Senior
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Full-time
bachelor degree
Posted 1d ago
Apply by Aug 9
~40 hrs/week
Responsibilities
The Senior Specialist manages the recruitment and selection process, ensuring compliance with KPIs and effective sourcing strategies. They also oversee team activities, enhance company branding, and coordinate with educational institutions to meet hiring goals.
Requirements
Candidates must hold a Bachelor's degree and possess significant experience in BPO recruitment and branding. Strong skills in market research, interviewing, and team organization are required to succeed in this role.
Full job description
Overview
Role: SENIOR SPECIALIST, TALENT ACQUISITION
Responsibilities
1. Manages R&S area
Ensures compliance of Recruitment KPI’s
Organizes recruitment team activities to achieve the goals
Ensures hiring the right talent, with the right sourcing to the right position
2. Ensures the application and follow‑up of Recruitment, Selection and Placement Procedures
Supervises day‑to‑day Recruitment, Selection and Placement Procedure
Conducts calibration and certification for new recruitment staff
Reviews Recruitment, Selection and Placement Procedures and updates where necessary
Implements Recruitment, Selection and Placement enhancements where needed
Recommends Recruiting Strategies to increase headcount
3. Enhance Company Branding
Facilitates Educational Tours as required
Coordinates with Universities for Placement and/or other school activities
Identifies, develops, and evaluates branding activities based on knowledge of company objectives, market characteristics, and cost factors
Conceptualizes Sourcing Collaterals
4. ≥5% Conversion Rate
Monitors total number of hires from identified sourcing strategies
Identifies and reviews low‑yielding sourcing strategies
Recommends initiatives to increase productivity of low‑yielding sourcing strategies
Increases social networking capability
Job Summary – Area of Expertise (Skills)
Knowledge in BPO Advertising and Marketing
Recruitment KPI knowledge
Team organization and planning
Basic knowledge in Advertising, Marketing and/or Branding
Qualfon provides 360 degrees of customer experience support for your business with mission-driven processes that keep each person at the heart of every interaction. We lead the way with AI-enabled strategies and person-focused CXM solutions that enhance your brand and improve your customer’s lives.
Whether your goal is to increase the lifetime value and loyalty of your customers or make your operations more effective, Qualfon can help you succeed with tailor-made solutions that balance efficiency, scale, and empathy in equal measure.
Offices: 13700 Oakland St, Highland Park, Michigan 48203, US · Calle San Angel, Iztapalapa, CDMX 09530, MX · 4401 Innovation Dr, Fort Collins, Colorado 80525, US · 105 Live Oaks Gardens, Casselberry, Florida 32707, US · 1351 S Waverly Rd, Holland, Michigan 49423, US
Call Centers and Contact CentersTechnical SupportBusiness Process Outsourcing (BPO)Social Media SupportBack-Office ProcessingClaims ManagementCustomer ServiceEscalationsRetentionSales
Qualfon provides 360 degrees of customer experience support for your business with mission-driven processes that keep each person at the heart of every interaction. We lead the way with AI-enabled strategies and person-focused CXM solutions that enhance your brand and improve your customer’s lives.
Whether your goal is to increase the lifetime value and loyalty of your customers or make your operations more effective, Qualfon can help you succeed with tailor-made solutions that balance efficiency, scale, and empathy in equal measure.
Offices: 13700 Oakland St, Highland Park, Michigan 48203, US · Calle San Angel, Iztapalapa, CDMX 09530, MX · 4401 Innovation Dr, Fort Collins, Colorado 80525, US · 105 Live Oaks Gardens, Casselberry, Florida 32707, US · 1351 S Waverly Rd, Holland, Michigan 49423, US
Call Centers and Contact CentersTechnical SupportBusiness Process Outsourcing (BPO)Social Media SupportBack-Office ProcessingClaims ManagementCustomer ServiceEscalationsRetentionSales