Casselberry, Florida, United States · On-site
Overview Mission: As a Contact Center Supervisor at Qualfon, you will lead a team of dedicated contact center associates, ensuring the best performance, employee engagement and development, and client satisfaction. This …
Skills: Team Leadership, Coaching, Performance Management, KPI Analysis, Root Cause Analysis
Oklahoma City, Oklahoma, United States · On-site
Overview We are looking for a motivated and analytically minded Business Analyst to join our team. In this mid-level role, you will work closely with the Performance Marketing Director, Development Manager and cross-func…
Skills: SQL, cURL, RESTful APIs, JSON, AWS
Mexico City, Mexico · On-site
Overview Job SummaryThe Talent Acquisition Manager is responsible leading recruiting teams and for the strategic planning necessary to provide a pool of candidates for various call center positions for multiple clients. …
Skills: Talent Acquisition, Strategic Planning, High Volume Recruiting, Applicant Tracking Systems, HR Law
Harlingen, Texas, United States · On-site
Overview $19.00/hr | Onsite Call Center Representative | Shifts: Afternoons Qualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. This role is ideal for candidat…
Skills: Customer Service, Call Center Operations, Banking Support, Fraud Support, Credit Card Support
Manila, Metro Manila, Philippines · Remote OK
Responsibilities Essential Duties & Responsibilities Meticulous with details for administrative type functions: Item set-up in Inventory Management System, Order Entry, cancelling/updating orders Reporting – using excel …
Skills: Project Management, Customer Service, Analytical Skills, Time Management, Problem Solving
City of Georgetown, Demerara-Mahaica, Guyana · On-site
Overview The Facility Associate is responsible for maintaining a safe, clean, and functional workplace environment. This role involves supporting daily facility operations, performing basic maintenance tasks, coordinatin…
Skills: Facility Maintenance, Health and Safety Compliance, Inventory Management, Vendor Coordination, Housekeeping Supervision
Cebu City, Central Visayas, Philippines · On-site
Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES • Develops, organizes, and facilitates in-depth client-specific training programs. • Provides orientation to trainees on the detailed training process flow • Deliver…
Skills: Training Program Development, Facilitation, Coaching and Mentoring, Leadership, Performance Monitoring
Philippines · Remote OK
Overview Job title: Billing Specialist Job Summary The Billing Specialist undertakes a variety of financial and non-financial tasks in order to help guarantee the company's revenues. This position will handle the issuing…
Skills: Billing, Invoicing, Financial Reconciliation, Data Entry, MS Office
United States · Remote OK
$150k–$175k/yr
Overview Qualfon is a company with a positive, high-performance culture, and with a mission to help change lives! Due to our growth, we are looking to add one VP of Business Development with the sole mission of selling o…
Skills: Business Development, Consultative Selling, Lead Generation, Deal Management, Contract Development
Ulloa, Costa Rica · On-site
$1k–$1k/mo
Overview Qualfon Costa Rica está contratando Representantes de Servicio al Cliente para una campaña de Belleza. Se requiere contar con un nivel de inglés avanzado El candidato ideal ofrecerá una experiencia de servicio q…
Skills: Advanced English, Customer Service, Conflict Resolution, Attention to Detail, Interpersonal Communication
Dumaguete, Negros Oriental, Philippines · On-site
Overview Role: TRAINER Responsibilities Main Objectives and Duties:1. Training Delivery / Facilitation Delivers training program to new hires prior to endorsement to nesting. Answers all questions in a timely manner. Ens…
Skills: Training Delivery, Facilitation, Coaching, Mentoring, Presentation Skills
Dumaguete, Negros Oriental, Philippines · On-site
Overview Role: TRAINER Responsibilities Main Objectives and Duties:1. Training Delivery / Facilitation Delivers training program to new hires prior to endorsement to nesting. Answers all questions in a timely manner. Ens…
Skills: Training Delivery, Facilitation, Coaching, Mentoring, Presentation Skills
Philippines · Remote OK
Overview Work arrangement: Remote Work schedule: Mid/night shift Reporting to Sr. Manager, Corporate Talent Acquisition Job Summary We are seeking an experienced Corporate Recruiter to join our in-house talent acquisitio…
Skills: Strategic Sourcing, Full-Cycle Recruitment, Stakeholder Management, Talent Pipeline Development, Employer Branding
Manila, Metro Manila, Philippines · On-site
Overview Job Title: ANALYST, REAL TIMEWork arrangement: On-site (Paco, Manila)Work schedule: Night shiftJob Summary Main Objectives and Duties: Communicates any system downtimes to all stakeholders. - Escalates any syste…
Skills: Workforce Management, Real Time Analysis, Intraday Staffing Management, Schedule Adherence Monitoring, FTE Projection
East Hempfield Township, Pennsylvania, United States · On-site
Overview Dialog Direct, a Qualfon Company, is seeking a Logistics and Transportation Manager to manage outbound and inbound transportation and parcel strategy, carrier performance, and shipping cost optimization. This ro…
Skills: Carrier Management, Transportation Spend Analysis, LTL, Truckload, Parcel Strategy
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Lead a team of contact center associates by acting as a mentor, manager, and messenger to ensure high performance and client satisfaction. Responsibilities include coaching agents, monitoring KPIs, and facilitating transparent communication between staff and senior management.
Requires a high school diploma and at least 2 years of team leadership experience in a contact center environment. Candidates must possess strong communication, analytical, and organizational skills along with computer literacy.
Mission: As a Contact Center Supervisor at Qualfon, you will lead a team of dedicated contact center associates, ensuring the best performance, employee engagement and development, and client satisfaction. This role spans three critical dimensions: Mentor, Manager, and Messenger upholding the STRIDES values of Service, Teamwork, Results, Integrity, Dignity, Encouragement, and Spirituality, and demonstrating by example the four agreements at Qualfon to Keep-Commitments, Add-Value, Move-Fast, and Spend-Wisely.
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https://qualfon.com/join-us/
1. Mentor: Help others succeed in their personal and company goals. Know and understand each team member and ensure that all persons are supported to reach their full potential. Works on improving his/her own knowledge, skills, and abilities.
Qualfon Mission Leaders, as Mentors, prioritize integrity. They nurture individual growth, treat others with respect, and uphold ethical standards while also complying with the laws of each country, state, or region where Qualfon operates.
2. Manager: Make sure that we meet our responsibilities and deliver results to the best of our abilities.
Qualfon Mission Leaders, as Managers, prioritize results and teamwork. They manage the resources entrusted to them, emphasizing the importance of reaching targets for profitability.
3. Messenger: Represent Qualfon in a professional manner. Work to create a positive environment.
Qualfon Mission Leaders, as Messengers, prioritize constant encouragement and active listening. They execute mission-driven communication, positive problem-solving, clear expression, and empathetic listening.
Be the best and make each person's life better.
Qualfon provides 360 degrees of customer experience support for your business with mission-driven processes that keep each person at the heart of every interaction. We lead the way with AI-enabled strategies and person-focused CXM solutions that enhance your brand and improve your customer’s lives. Whether your goal is to increase the lifetime value and loyalty of your customers or make your operations more effective, Qualfon can help you succeed with tailor-made solutions that balance efficiency, scale, and empathy in equal measure.
Offices: 13700 Oakland St, Highland Park, Michigan 48203, US · Calle San Angel, Iztapalapa, CDMX 09530, MX · 4401 Innovation Dr, Fort Collins, Colorado 80525, US · 105 Live Oaks Gardens, Casselberry, Florida 32707, US · 1351 S Waverly Rd, Holland, Michigan 49423, US
Be the best and make each person's life better.
Qualfon provides 360 degrees of customer experience support for your business with mission-driven processes that keep each person at the heart of every interaction. We lead the way with AI-enabled strategies and person-focused CXM solutions that enhance your brand and improve your customer’s lives. Whether your goal is to increase the lifetime value and loyalty of your customers or make your operations more effective, Qualfon can help you succeed with tailor-made solutions that balance efficiency, scale, and empathy in equal measure.
Offices: 13700 Oakland St, Highland Park, Michigan 48203, US · Calle San Angel, Iztapalapa, CDMX 09530, MX · 4401 Innovation Dr, Fort Collins, Colorado 80525, US · 105 Live Oaks Gardens, Casselberry, Florida 32707, US · 1351 S Waverly Rd, Holland, Michigan 49423, US
