Florida, United States · Remote Solely
Overview Who We Are: Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their …
Skills: Health Insurance Sales, Customer Relationship Management, Needs-Based Consultation, CMS Compliance, Enrollment Processing
Texas, United States · Remote Solely
Overview Who We Are: Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their …
Skills: Health Insurance Sales, Customer Relationship Management, Inbound Call Handling, Outbound Call Handling, Medicare Knowledge
Cebu City, Central Visayas, Philippines · On-site
Overview Job Title: Analyst I, Customer Experience - Back Office (Carrier Support Analyst) POSITION SUMMARY The Carrier Support Analyst plays a key role in managing, monitoring, and troubleshooting the transaction queues…
Skills: Provisioning Platform Management, SQL Querying, API Interface Knowledge, Wireless Local Number Portability, KPI Analysis
Cebu City, Central Visayas, Philippines · On-site
Overview About the Role We are seeking an experienced AI Solutions Lead to drive the design, implementation, and continuous optimization of AI-powered solutions across Operations and Back Office functions supporting a ma…
Skills: AI Solution Design, Large Language Models, Gemini, Prompt Engineering, Data Science
Casselberry, Florida, United States · On-site
Overview About the Company At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better…
Skills: Customer Service, Live Chat Support, Phone Support, Data Entry, Keyboarding
City of Georgetown, Demerara-Mahaica, Guyana · On-site
$692/hr–$865/hr
Overview Our Qualfon Mission Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we stri…
Skills: Inbound Call Handling, Outbound Call Handling, Customer Relationship Building, Conflict Resolution, Multi-tasking
City of Georgetown, Demerara-Mahaica, Guyana · On-site
$692/hr–$865/hr
Overview Our Qualfon Mission Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we stri…
Skills: Inbound Call Handling, Outbound Call Handling, Conflict Resolution, Customer Relationship Management, Multi-tasking
City of Georgetown, Demerara-Mahaica, Guyana · On-site
Overview Provision of health care services in treatment of patients.Promote good health, also practice preventive patient care including checkups, vaccinations,suggesting diets and running lab tests to ensure the bodily …
Skills: Patient Care, Preventive Care, Medical Emergency Response, Physical Examination, Diagnostic Testing
Dumaguete, Negros Oriental, Philippines · On-site
Overview About the Company At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better…
Skills: Effective Communication, Computer Navigation, Customer Service Orientation, Active Listening, Problem Solving
Manila, Metro Manila, Philippines · On-site
Overview About the Company At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better…
Skills: Effective Communication, Computer Navigation, Customer Service Orientation, Active Listening, Problem Solving
Highland Park, Michigan, United States · On-site
Overview Join the Qualfon Team: Your Paid Path to a Licensed Insurance Career Ready to swap a "job" for a lifelong professional career? Qualfon is looking for ambitious individuals to join our Onsite Property & Casualty …
Skills: Customer Service, Policy Management, Problem Solving, Compliance, Communication
Manila, Metro Manila, Philippines · On-site
Overview The Human Resource Specialist for Labor Compliance aids with and provides HR Administrative support to the Global Person Office Leadership Team, consisting of senior leaders reporting directly to the Chief Perso…
Skills: Labor Law Compliance, HR Administration, Risk Assessment, Regulatory Reporting, Analytical Skills
Mexico City, Mexico · On-site
Overview Main Objectives and duties:1. Maximum access/availability for all desktops○ Maintains daily monitoring and preventive maintenance to maintain desktop performance○ Performs daily inventory for all IT Equipment ○ …
Skills: Desktop Support, IT Inventory Management, Software Installation, Helpdesk Support, Network Connectivity
Cebu City, Central Visayas, Philippines · On-site
Overview Specialist II, Workforce Management (Real Time Analyst)Job Summary The Real Time Analyst is responsible for monitoring and managing intraday staffing levels, workforce adherence, real-time performance, and opera…
Skills: Real-Time Analysis, Workforce Management, Intraday Staffing Management, Schedule Adherence Monitoring, Skill & Queue Management
Manila, Metro Manila, Philippines · On-site
Responsibilities Main Objectives and Duties 1. Communicates any system downtimes to all stakeholders Communicates any system downtime to all stakeholders Escalates any system downtime and tool issues to Qualfon and the a…
Skills: Workforce Management, Intraday Staffing Management, Real-time Monitoring, Schedule Adherence, Data Management
Manila, Metro Manila, Philippines · On-site
Responsibilities Main Objectives and Duties Reports Deliver hourly, daily, weekly, and month-to-date reports as required. Analyze forecasts and identify deviations for the previous day and current day. Determine root cau…
Skills: Workforce Management, MS Excel, Avaya CMS Supervisor, ACD Reporting, Intraday Analysis
Georgia, United States · Remote Solely
Overview Who We Are: Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their …
Skills: Health Insurance Sales, Customer Relationship Management, Inbound Call Handling, Outbound Call Handling, Medicare Knowledge
Ohio, United States · Remote Solely
Overview Who We Are: Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their …
Skills: Health Insurance Sales, Customer Relationship Management, Inbound Call Handling, Outbound Call Handling, Medicare Knowledge
Dumaguete, Negros Oriental, Philippines · On-site
Overview At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Miss…
Skills: English Communication, Computer Navigation, MS Office, Interpersonal Skills, Relationship Building
Cebu City, Central Visayas, Philippines · On-site
Overview About the Company At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better…
Skills: Customer Service Orientation, Active Listening, Problem Solving, Effective Communication, Teamwork
Florida, United States • Remote Solely
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Handle inbound and outbound calls to assist consumers with individual health insurance enrollment under age 65. Conduct needs-based consultations and maintain accurate documentation in CRM systems while meeting sales and quality goals.
Must possess an active Health or Health & Life Insurance License in the state of residence and a High School Diploma or GED. Requires at least one year of sales experience and specific home technical infrastructure including high-speed wired internet.
Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey.
Our mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
At Qualfon, you’ll find more than just a job, you’ll find a place to grow, develop your career, and be part of a supportive, purpose-driven team.
We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:
Medical, Dental & Vision Coverage with multiple plan options
Telemedicine & Mental Health Support for convenient care
Paid Time Off (PTO) that grows with your tenure
401(k) with Company Match to help you plan for the future
Employee Assistance Program (EAP) with free counseling and wellness resources
Life & Disability Insurance for added peace of mind
Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members
Voluntary Benefits including accident, critical illness, hospital coverage, and more
Additional Perks like legal assistance, identity protection, and pet insurance
QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
Be the best and make each person's life better.
Qualfon provides 360 degrees of customer experience support for your business with mission-driven processes that keep each person at the heart of every interaction. We lead the way with AI-enabled strategies and person-focused CXM solutions that enhance your brand and improve your customer’s lives. Whether your goal is to increase the lifetime value and loyalty of your customers or make your operations more effective, Qualfon can help you succeed with tailor-made solutions that balance efficiency, scale, and empathy in equal measure.
Offices: 13700 Oakland St, Highland Park, Michigan 48203, US · Calle San Angel, Iztapalapa, CDMX 09530, MX · 4401 Innovation Dr, Fort Collins, Colorado 80525, US · 105 Live Oaks Gardens, Casselberry, Florida 32707, US · 1351 S Waverly Rd, Holland, Michigan 49423, US
Be the best and make each person's life better.
Qualfon provides 360 degrees of customer experience support for your business with mission-driven processes that keep each person at the heart of every interaction. We lead the way with AI-enabled strategies and person-focused CXM solutions that enhance your brand and improve your customer’s lives. Whether your goal is to increase the lifetime value and loyalty of your customers or make your operations more effective, Qualfon can help you succeed with tailor-made solutions that balance efficiency, scale, and empathy in equal measure.
Offices: 13700 Oakland St, Highland Park, Michigan 48203, US · Calle San Angel, Iztapalapa, CDMX 09530, MX · 4401 Innovation Dr, Fort Collins, Colorado 80525, US · 105 Live Oaks Gardens, Casselberry, Florida 32707, US · 1351 S Waverly Rd, Holland, Michigan 49423, US
