San José, Costa Rica · On-site
Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, he…
Skills: Order Management, SAP, Customer Service, Supply Chain, Logistics
Shanghai, Shanghai, China · On-site
Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, he…
Skills: Paint and coatings formulations, Microbial control solutions, Application development, Technical service, Laboratory testing
Visp, Wallis, Switzerland · On-site
Arxada ist ein weltweit tätiges Spezialchemieunternehmen, das sich dafür einsetzt, die schwierigsten Herausforderungen der Welt im Bereich der Konservierung durch bessere Wissenschaft zu lösen. Mit einer stolzen Innovati…
Skills: Leadership, Production Management, Process Engineering, HSE Compliance, Root Cause Analysis
San José, Costa Rica · On-site
Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, he…
Skills: Compensation analytics, Market benchmarking, Job evaluation, Global compensation, Data analysis
Mumbai City, Maharashtra, India · On-site
Arxada is a global specialty chemicals business that’s committed to solving the world’s toughest preservation challenges through better science. [With a proud history of innovation dating back more than a century], we ai…
Skills: Customer Service, Logistics Coordination, Order Management, Inventory Management, SAP
Nong Ki, Thailand · On-site
Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, he…
Skills: Supply chain management, Production planning, Demand planning, Raw material planning, SAP
Rochester, New York, United States · On-site
$20/hr–$25/hr
Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, he…
Skills: Laboratory analysis, Analytical instrumentation, Quality control, Data documentation, Calibration
Conley, Georgia, United States · On-site
$110k–$149k/yr
Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, he…
Skills: Formulation science, Wood protection, Product development, Project management, Team leadership
Rochester, New York, United States · On-site
$31/hr–$40/hr
Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, he…
Skills: PLC Programming, Troubleshooting, Industrial Control Systems, HMI, Instrumentation
Mapleton, Illinois, United States · On-site
Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, he…
Skills: Chemical manufacturing, DCS system operation, Hazardous material handling, Powered industrial truck operation, Process equipment maintenance
Mapleton, Illinois, United States · On-site
$46k–$53k/yr
Shipping & Inventory Specialist-Mapleton, IL Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development …
Skills: Logistics, Inventory management, Warehouse management systems, SAP, ERP platforms
Manchester, England, United Kingdom · On-site
Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, he…
Skills: Microbiology, Biocidal efficacy testing, Laboratory quality standards, EN standard testing, Product development
Mapleton, Illinois, United States · On-site
$105k–$115k/yr
Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, he…
Skills: Logistics management, Supply chain management, Production planning, Inventory management, Team leadership
Morristown, New Jersey, United States · On-site
$100k–$125k/yr
Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, he…
Skills: Antimicrobial technologies, Disinfectant formulation, Formulation science, Oxidizer-based systems, Surfactant technologies
Barcelona, Catalonia, Spain · On-site
Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, he…
Skills: Power BI, DAX, Power Query, Data Modeling, Data Analysis
Mumbai City, Maharashtra, India · On-site
Arxada is a global specialty chemicals business that’s committed to solving the world’s toughest preservation challenges through better science. [With a proud history of innovation dating back more than a century], we ai…
Skills: Marketing Strategy, Product Management, Commercial Excellence, Sales Enablement, Market Communications
Morristown, New Jersey, United States · On-site
$110k–$130k/yr
Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, he…
Skills: HR leadership, Talent management, Performance management, Employee engagement, Succession planning
San José, Costa Rica · On-site
Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, he…
Skills: Supply Chain Management, Logistics, Distribution Planning, SAP, ERP Systems
Delft, South Holland, Netherlands · On-site
Posted Job Advert Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our…
Skills: Order Processing, Order-to-Cash Management, Invoicing, Logistics Coordination, Customer Relationship Management
Alpharetta, Georgia, United States · On-site
$65k–$70k/yr
Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, he…
Skills: Microbiology Testing, Virology Testing, GLP Compliance, BSL-2 Handling, Data Interpretation
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The Order Management Specialist manages the end-to-end order-to-cash process within SAP to ensure accurate and timely order fulfillment. They act as the primary point of contact for customers and collaborate with internal teams to resolve order exceptions and delivery issues.
Candidates must have at least one year of experience in order management, supply chain, or a related operational role, along with strong hands-on SAP proficiency. Excellent English communication skills and an associate or bachelor degree in a relevant field are preferred.
Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition, Home & Personal Care, Professional Hygiene, Paints & Coatings and Wood Protection.
With customers in more than 100 countries, the company achieved 2 billion CHF in 2025 sales. Headquartered in Basel (Switzerland), Arxada employs 3,100 associates across 24 production sites and 14 R&D centers, all committed to our customers’ success.
As an Order Management Specialist in Costa Rica, you will play a vital role in delivering an exceptional customer experience by managing the end-to-end order process and ensuring seamless coordination between customers, commercial teams, supply chain, logistics, and finance. This position offers the opportunity to contribute directly to business success by ensuring accurate and timely order fulfilment while supporting operational excellence across our global organization.
Working in a collaborative and fast-paced environment, you will leverage your SAP expertise to drive efficiency, solve customer challenges, and support Arxada’s commitment to reliability and service excellence. If you thrive on building strong partnerships, making informed decisions, and going beyond customer expectations, we would love to hear from you.
Essential Job Functions:
Manage the complete order-to-cash process, ensuring accurate and timely processing of customer orders in SAP.
Act as a primary point of contact for customers regarding order status, product availability, delivery schedules, and issue resolution.
Collaborate closely with Supply Chain, Logistics, Customer Service, and Commercial teams to ensure successful order fulfilment.
Monitor and manage order exceptions, backorders, delivery issues, and customer claims, driving timely resolution.
Maintain accurate customer, pricing, and order data within SAP and related systems.
Support continuous improvement initiatives to enhance process efficiency, service levels, and customer satisfaction.
Ensure compliance with company policies, procedures, and internal controls throughout the order management process.
Qualifications & Experience:
Minimum 1 year of experience in Order Management, Customer Service, Supply Chain, Logistics, or a related operational role.
Strong hands-on experience using SAP for order processing and customer order management.
Advanced English language skills (written and verbal) with the ability to communicate effectively with global stakeholders.
Strong analytical, organizational, and problem-solving skills with excellent attention to detail.
Customer-focused mindset with the ability to manage multiple priorities in a dynamic environment.
Proficiency in Microsoft Office applications, particularly Excel.
Associate’s or Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field is preferred.
Arxada has world class offering in two distinct areas:
Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection.
Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications.
Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.
- Envisioning a world built with wood -
On 21st October, LSI, formerly Lonza Specialty Ingredients, launched as Arxada. This new company name covers the entire global specialty chemical business and the ambition is that united, Arxada will be a clear global leader in microbial control. From a Wood Protection perspective, our name and look are new, but our heritage runs deep. Our leading product brands - Wolmanized® Outdoor® Wood, Dricon®, Antiblu®, FrameGuard® and Chemonite® - will remain the same, and our people and services will continue to reflect our heritage and our commitment to future-proof wood protection technologies. __________________________________ We love wood’s warmth, its beauty, its strength, its versatility. We believe that using wood products improves the quality of life for our communities. We deliver technologies that enhance the performance and increase longevity. Our products protect wood from termites and decay; protect wood from flame spread; prevent mold growth; and enhance its visual appearance, all to make wood last longer and look better. Wood, the world’s greatest renewable resource™ _________ Legal Disclaimers - https://www.wolmanizedwood.com/legal-disclaimer/
Offices: 1200 Bluegrass Lakes Pkwy, Alpharetta, Georgia 30004, US
- Envisioning a world built with wood -
On 21st October, LSI, formerly Lonza Specialty Ingredients, launched as Arxada. This new company name covers the entire global specialty chemical business and the ambition is that united, Arxada will be a clear global leader in microbial control. From a Wood Protection perspective, our name and look are new, but our heritage runs deep. Our leading product brands - Wolmanized® Outdoor® Wood, Dricon®, Antiblu®, FrameGuard® and Chemonite® - will remain the same, and our people and services will continue to reflect our heritage and our commitment to future-proof wood protection technologies. __________________________________ We love wood’s warmth, its beauty, its strength, its versatility. We believe that using wood products improves the quality of life for our communities. We deliver technologies that enhance the performance and increase longevity. Our products protect wood from termites and decay; protect wood from flame spread; prevent mold growth; and enhance its visual appearance, all to make wood last longer and look better. Wood, the world’s greatest renewable resource™ _________ Legal Disclaimers - https://www.wolmanizedwood.com/legal-disclaimer/
Offices: 1200 Bluegrass Lakes Pkwy, Alpharetta, Georgia 30004, US
