Customer Service & Support Jobs in San José, Costa Rica (Now Hiring) — 179 open — Page 2

About the role:

Are you an effective salesperson who enjoys daily interactions with an established client base? TD SYNNEX- Shyft Global Services, is looking for an Inside Account Representative who can deliver results and provide exceptional customer service to our partners. In the Inside Account Representative role, you work with specific, identified accounts. Position owns the daily contact with specific, identified accounts. Incumbents work proactively to drive revenues/margins to ensure organizational profitability. Incumbent is seasoned and has the experience to handle complex customer issues. Take your sales career to the next level as an Inside Account Representative!

What you'll do :

• Manages customer and territory P&L. Must demonstrate critical thinking skills to successfully manage the growth and profitability of assigned territory.

• Generates new business through inbound and outbound calling.

• Coordinates with field sales team to answer RFPs, provide proposals to accounts, and QBR presentations.

• Identifies business growth opportunities through research and executes growth plans for the sales territory.

• Responsible for having knowledge of customers within assigned territory and creating relationships at the purchasing, sales, and operational levels. Align with vendor management to introduce, drive, and execute goals. Helps coordinate customer engagement with Finance and Purchasing either directly or through executing actions of these groups.

• Builds and maintains detailed account profiles for each customer and has ability to identify opportunities to attached additional TD SYNNEX solution offerings where applicable.

• Ability to identify potential issues and challenges and provide visibility to them in a timely manner to Inside Account Executive/Sr. Inside Account Executive.

• Develops written documentation and procedures for assigned sales accounts and delegates repetitive tasks to internal TD SYNNEX support teams.

• Travels / attends TD SYNNEX and Industry events depending on necessity.

• Collaborate with sales support to ensure quotes/orders are processed timely and accurately.

• Develop and maintain relationships at all levels with customers.

• Possesses basic understanding of TD SYNNEX strategy and initiatives and can provide value proposition to customer base.

• Uses project management skills to complete customer requests.

What we're looking for:

• 4-year degree and 1-3 years of experience, or equivalent combination of relevant experience and education.

• Able to execute instructions and to request clarification when needed.

• Possesses strong data entry skills.

• Able to demonstrate complex problem solving, critical thinking, and decision-making.

• Able to communicate clearly and convey necessary information.

• Able to converse and write effectively in English and other local / regional language.

• Able to negotiate skillfully and promote/sell ideas persuasively.

• Possesses strong organizational and time management skills, driving tasks to completion.

• Able to adjust readily to change and adapt as needed.

• Able to constructively work under stress and pressure when faced with high workloads and deadlines.

• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.

• Able to work independently with minimum supervision.

• Able to effectively multi-task.

• Able to maintain confidentiality of sensitive information.

• Able to collaborate and build solid, effective working relationships with others.

• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.

• Able to use relevant computer systems and applications at an intermediate level.

Working Conditions:

• Professional, office environment.

• Frequent Travel Required (25%).

At Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

#DNS

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.

• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.

• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.

• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.

• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.