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Full-time
Employment Contract or B2B, Private Medical Care, Multisport Card, Company Product and Service Discounts, Integration Meetings and Team Events, Professional Growth Opportunities
Posted 42d ago
Apply by Aug 16
~40 hrs/week
Responsibilities
Lead the operational, financial, and creative direction of the Hedwig Bar to ensure it remains a premier cocktail destination. Manage the bar team, oversee guest experiences, and drive profitability through innovative drink offerings and cost control.
Requirements
Requires a senior leader with a hands-on approach and a passion for hospitality and commercial management. Must be able to manage a full team, handle financial reporting, and maintain high service standards consistent with the Autograph Collection.
Full job description
Additional Information: This hotel is owned and operated by an independent franchisee, Angel Stradom Hotel SP. Z. O. O. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job Description: Bar Manager – Hedwig Bar
Job Title: Bar Manager (Head of Department)
Department: Food & Beverage – Hedwig Bar
Reports to: Food & Beverage Director
Location: Stradom House, Krakow
Contract Type: Full-time
Work Schedule: Flexible, including weekends, evenings, and holidays
Job Purpose
As the Bar Manager at Hedwig Bar, you are the heart and soul of our flagship cocktail destination. You are not just managing a bar – you are leading a department. You will be responsible for the complete operational, financial, and creative direction of Hedwig Bar, ensuring it remains a standout destination within Krakow's hospitality scene. This is a senior leadership role requiring a hands-on approach, commercial acumen, and a passion for people and hospitality.
You will lead the entire Hedwig Bar team, oversee guest experience, manage stock and financial performance, and drive innovation in our drink offerings. You will also play a key role in shaping the bar's identity, building a loyal guest base, and maintaining the highest standards of service consistent with an Autograph Collection property.
Key Responsibilities
Operational Management
Oversee all daily bar operations, ensuring a smooth, efficient, and welcoming environment.
Ensure exceptional guest service at all times – lead by example through genuine engagement, eye contact, and anticipation of guest needs.
Create and manage weekly staff schedules, ensuring adequate coverage during peak hours and events.
Manage stock levels for all beverages, spirits, wines, ingredients, and bar supplies – control ordering, receiving, and storage.
Ensure FIFO (First In, First Out) rotation and maintain cleanliness and organisation in all storage areas.
Complete daily opening and closing procedures, including setting up supplies, cleaning equipment and areas, and securing the premises.
Check the cleanliness and presentation of all glassware, porcelain, and silver before service.
Creative Direction & Menu Development
Design and develop seasonal cocktail and drinks menus that reflect current trends and the bar's unique identity.
Introduce new and innovative drinks, signature cocktails, and guest favourites.
Organise tastings, masterclasses, and special bar events to attract and retain guests.
Follow global beverage trends and implement fresh ideas to keep the offering relevant and exciting.
Team Leadership & Development
Recruit, onboard, train, and motivate the entire bar team (bartenders, barbacks, hosts).
Conduct regular team briefings, training sessions, and performance reviews.
Foster a culture of excellence, teamwork, and continuous learning.
Ensure all team members adhere to health, safety, and hygiene standards (HACCP, Sanepid).
Lead by example – be approachable, supportive, and inspiring.
Guest Experience & Relationship Building
Build strong relationships with guests – remember names, preferences, and special occasions.
Handle complaints and resolve issues with professionalism and diplomacy.
Encourage guest feedback and drive Google review performance.
Personally engage with guests during service, especially VIPs and repeat visitors.
Financial & Reporting Responsibilities
Control costs – monitor beverage cost (BC), wastage, and portion control.
Analyse sales data and prepare reports for hotel management.
Optimise operational efficiency to improve profitability.
Contribute ideas to increase revenue through upselling, promotions, and events.
Collaboration & Communication
Work closely with the F&B Director, Head Chef, and other department heads.
Coordinate with the events team for private functions and special occasions.
Communicate clearly and professionally with the wider hotel team.
What We Offer Work in a modern and luxurious environment – a prestigious Autograph Collection property. Employment contract or B2B – flexible to suit your preference. Friendly atmosphere and team support – we grow together. Full onboarding and training – we set you up for success. Private medical care – co-financed. Multisport card – co-financed. Discounts on company products and services. Integration meetings and team events. Opportunity for professional growth – we invest in our leaders.
This company is an equal opportunity employer.
frnch1
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International Hotels, Inc. is a hospitality company based out of 10400 FERNWOOD RD, Bethesda, Maryland, United States.
Offices: 10400 FERNWOOD RD, Bethesda, Maryland 20817, US
Frequently asked questions
How many Customer Service & Support jobs are open in Krakow, Poland right now?
There are currently 388 open customer service & support positions in Krakow, Poland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Krakow, Poland?
Companies currently hiring include Aon, Brown Brothers Harriman, State Street, Accenture, Capgemini, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Krakow, Poland?
Yes — 215 of the 388 open customer service & support positions offer remote or hybrid work (32 remote, 183 hybrid).
How do I apply for Customer Service & Support jobs in Krakow, Poland?
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