Pasay, Metro Manila, Philippines · Remote OK
Your potential has a place here with TTEC’s award-winning employment experience. As a Manager – Web Development & UI/UX working remotely in the Philippines, you’ll be a part of bringing humanity to business. #experienceT…
Skills: Team Leadership, Client Engagement, Frontend Architecture, React.js, UI/UX Design
Pasay, Metro Manila, Philippines · Remote OK
Your potential has a place here with TTEC’s award-winning employment experience As a Principal Agile Scrum Master working remotely in the Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC Ou…
Skills: Agile Project Management, Scrum, IT Infrastructure, Stakeholder Management, Risk Mitigation
Sydney, New South Wales, Australia · Hybrid
Do you have excellent customer service skills? Do you want to join a luxury automotive brand? Join our team as a Case Manager and immerse yourself in a role where every interaction is an opportunity to exceed expectation…
Skills: Case Management, Customer Support, Objection Handling, Omni-Channel Communication, Problem Solving
Dearborn, Michigan, United States · Hybrid
At Percepta, we bring first-class service across each market we support. As a Electric Vehicle Customer Experience Specialist (CXS) in Allen Park, MI, you’ll be a part of creating and delivering amazing customer experien…
Skills: Customer Service, Relationship Building, Conflict Resolution, Time Management, Verbal Communication
Dearborn, Michigan, United States · On-site
$22/hr–$26/hr
What You’ll Be Doing The Vehicle Services Team Leader will serve as the primary owner of all operational processes and training frameworks for the team. This role is designed for someone who excels at building, documenti…
Skills: Process Ownership, Team Leadership, Employee Development, Training Development, Documentation Management
Dearborn, Michigan, United States · On-site
$31/hr–$33/hr
What You’ll Be Doing The Client Regional Analyst will support the team in meeting and exceeding Client CX OKRs (objectives and key results) by managing tracking, reporting, and communication of performance reporting towa…
Skills: Business Acumen, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint
Hyderabad, Telangana, India · Hybrid
Description - External Your potential has a place here with TTEC's award-winning employment experience. As a Senior Consultant, Corporate Strategy working hybrid in Hyderabad, India, you'll be a part of bringing humanity…
Skills: Program Management, Business Operations, Advanced Analytics, Power BI, Tableau
Hyderabad, Telangana, India · Hybrid
Your potential has a place here with TTEC's award-winning employment experience. As a Principal Business Analyst, GCC Reporting & Process Excellence working hybrid in Hyderabad, India, you'll be a part of bringing humani…
Skills: Business Analysis, MIS Reporting, PMO Functions, Excel, Power BI
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Your potential has a place here with TTEC’s award-winning employment experience. As an Account Manager for E-commerce working in Kuala Lumpur, Malaysia, you’ll be a part of bringing humanity to business. #experienceTTEC …
Skills: Account Management, Business Development, Category Management, Marketplace Management, Data Analysis
Austin, Texas, United States · Remote OK
At TTEC, we’re all about the Human Experience. Elevated. As a Service Delivery Manager working remotely on the US you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, a…
Skills: Leadership, Mentoring, Coaching, Performance Management, Customer Experience
Mohali, Punjab, India · On-site
Customer Service Representative – English Voice Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative - Voice, you’ll be be part of bringing humanity to bus…
Skills: Customer Service, English Proficiency, Computer Literacy, Verbal Communication, Written Communication
Hyderabad, Telangana, India · Hybrid
Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Enterprise Integration Engineer working hybrid in Hyderabad, India, you’ll be a part of bringing humanity to business. #experie…
Skills: Enterprise Integration, SaaS Integration, API Development, REST, SOAP
Melbourne, Florida, United States · On-site
At Percepta, We bring first-class service across each market we support. As a Sales Representative working on-site in Melbourne, Florida, you’ll be a part of creating and delivering amazing customer experiences, while al…
Skills: Sales, Customer Service, Negotiation, Closing Sales, Microsoft Office
Lipa, Batangas, Philippines · On-site
Your potential has a place here with TTEC’s award-winning employment experience. As a Team Lead working onsite in TTEC Lipa, you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll Do Do you love l…
Skills: Team Leadership, Performance Management, Coaching, Customer Escalation Handling, Global Distribution Systems (GDS)
United States · Remote OK
The Senior Manager, Global Organizational Development is responsible for employee engagement projects, leadership development design and delivery across the organization. This role is responsible for caring for the emplo…
Skills: Organizational Development, Leadership Development, Employee Engagement, Instructional Design, Project Management
Dearborn, Michigan, United States · Hybrid
At Percepta, we bring first-class service across each market we support. As a Customer Care Representative/Guides in Dearborn, MI you’ll be a part of creating and delivering amazing customer experiences, while also enjoy…
Skills: Customer Service, Technical Support, Conflict Resolution, Microsoft Word, Microsoft Excel
Ahmedabad, Gujarat, India · On-site
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Chat Customer Service Representative working on site in Ahmedabad, Gujarat (Opp. L.J. Group of Institute…
Skills: Written Communication, Customer Service, Grammar, Spelling, Computer Literacy
São Paulo, São Paulo, Brazil · Remote OK
Business Development Executive (Bilingual – Fluent in English) 🌎 Do you want to manage the strategy of one of the world’s leading payment technology brands? We are looking for a hunter profile, analytical, and with adva…
Skills: Business Development, B2B Sales, Prospecting, Account Management, CRM Management
Tempe, Arizona, United States · On-site
Your potential has a place here with TTEC’s award-winning employment experience. As a Learning & Development Manager working onsite in Hayden Ferry, AZ, you’ll be a part of bringing humanity to business. #experienceTTEC …
Skills: Coaching, Data Analysis, Reporting, Adult Learning, Curriculum Evaluation
Dearborn, Michigan, United States · Hybrid
At Percepta, we bring first-class service across each market we support. As a French Bilingual Customer Care Representative/Guides in Dearborn, MI you’ll be a part of creating and delivering amazing customer experiences,…
Skills: French Bilingualism, Customer Service, Technical Support, Conflict Resolution, Microsoft Word
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Lead and build a cross-functional team of web developers and UI/UX designers to deliver client projects. Manage the day-to-day client relationship, translate requirements into actionable timelines, and provide technical direction for frontend engineering.
Requires a Bachelor's degree in Computer Science, Design, or a related field with over 6 years of experience in frontend development or UI/UX. Must possess strong hands-on expertise in React.js and proven leadership or mentoring capabilities.
Your potential has a place here with TTEC’s award-winning employment experience. As a Manager – Web Development & UI/UX working remotely in the Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!
What You’ll Do
The Manager – Web Development & UI/UX leads the build-out and ongoing management of a new cross-functional team of web developers and UI/UX designers, established to deliver on the Client/Project engagement. The role centers on team leadership, client engagement, and delivery management: owning the day-to-day client relationship, running meetings and governance, and translating requirements into clear timelines, deliverables, and actionable items.
You'll report to Director, Project Management. The Manager sets technical directions for frontend engineering and ensures high-quality UI/UX outcomes by leading and enabling the team, rather than personally producing design or code. Success is measured by the team’s delivery against its commitments, the quality of its output, and the strength of the client partnership.
During a Typical Day, You’ll
1. Team Leadership & Build-Out
· Stand up the new team — define roles, partner with recruiting to hire web developers and UI/UX designers, and onboard new team members.
· Lead, mentor, and manage the team day to day, setting clear goals and providing regular feedback.
· Provide coaching, performance management, and career development support.
· Drive capacity planning, resourcing, and utilization across the engagement.
· Establish the team’s ways of working, delivery cadence, and tooling as it scales.
· Foster a culture of collaboration, accountability, and continuous improvement.
2. Client Engagement & Delivery Management
· Serve as the primary point of contact for the client on delivery and day-to-day coordination.
· Run client meetings, working sessions, and status updates, setting and managing expectations throughout.
· Translate client needs into clear scope, timelines, deliverables, and actionable items.
· Own delivery governance — track progress, manage risks and issues, and lead change and scope discussions.
· Provide regular, transparent status reporting against commitments and timelines.
· Build a strong, trusted relationship that supports a long-term partnership.
3. Technical & Design Leadership
· Provide direction on frontend architecture (React, responsive design, accessibility) and guide key technical decisions, drawing on a strong frontend development background.
· Set and uphold coding standards and guide the team on scalability and performance.
· Lead and enable the UI/UX function — overseeing wireframes, prototypes, and final designs for quality and consistency, rather than producing design work directly.
· Support adherence to design systems, usability standards, and brand alignment, partnering with a senior designer or design lead to drive hands-on design craft as the team grows.
4. Cross-Functional Collaboration
· Partner with Product, Backend Engineering, and business stakeholders.
· Ensure strong alignment between design intent and development execution.
· Facilitate effective collaboration between the design and development sides of the team.
5. Process Improvement & Innovation
· Establish and refine practical best practices for frontend development and UI/UX design.
· Promote sensible adoption of modern tools, frameworks, and design systems.
· Identify opportunities for efficiency, reuse, and standardization as the team matures.
· Stay current with relevant trends in front-end engineering and user experience.
6. Quality & Governance
· Ensure adherence to accessibility (e.g., WCAG 2.1 AA) and usability best practices.
· Maintain quality standards across all design and frontend outputs.
· Implement review processes that ensure consistency and reduce defects.
What You Bring to the Role
Education & Experience
• Bachelor’s degree in computer science, Design, or a related field (or equivalent experience).
• 6+ years of experience in front-end development and/or UI/UX design.
• Experience leading projects or mentoring developers, ready to step into a formal people- and delivery-management role.
Technical Skills
• Strong hands-on experience with React.js, JavaScript (ES6+), HTML5, and CSS3.
• Solid understanding of responsive and accessible design implementation.
• Familiarity with design tools (e.g., Figma, Adobe XD, Sketch) sufficient to review and guide design work.
• Working knowledge of design systems and usability principles.
• Comfortable with Git and modern development workflows.
Leadership & Soft Skills
• Strong communication and client-facing skills, with the ability to run meetings and manage expectations.
• Ability to organize work into clear timelines, deliverables, and actionable items.
• Ability to balance technical, design, and business considerations.
• Strong problem-solving and decision-making capabilities.
• Ability to lead and enable a cross-functional team.
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit https://mybenefits.ttec.com/ for more information.
About TTEC
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Remote
Serving the most recognized brands, we provide boutique service & expert consultation to global auto & mobility markets
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones. You can keep up to date with the latest Percepta news by visiting: www.percepta.com
Offices: 17333 Federal Dr, Suite 220, Allen Park, Michigan 48101, US · 5959 Corporate Dr, STE 3000, Houston, Texas 77036, US · 1320 Babcock St S, Melbourne, Florida 32901, US
Serving the most recognized brands, we provide boutique service & expert consultation to global auto & mobility markets
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones. You can keep up to date with the latest Percepta news by visiting: www.percepta.com
Offices: 17333 Federal Dr, Suite 220, Allen Park, Michigan 48101, US · 5959 Corporate Dr, STE 3000, Houston, Texas 77036, US · 1320 Babcock St S, Melbourne, Florida 32901, US
