Bacolod, Negros Island Region, Philippines · On-site
Your potential has a place here with TTEC’s award-winning employment experience. As a Team Lead working onsite in locations in the Philippines such as Bacolod, Dumaguete, and Iloilo, you’ll be a part of bringing humanity…
Skills: Team Leadership, Performance Management, Coaching, Conflict Resolution, Customer Experience
Cainta, Rizal, Philippines · On-site
Your potential has a place here with TTEC’s award-winning employment experience. As a Sr. Customer Service Representative working onsite in Cainta, you’ll be a part of bringing humanity to business. #experienceTTEC Our e…
Skills: Customer Service, Active Listening, Technical Troubleshooting, English Communication, Digital Proficiency
Austin, Texas, United States · Remote OK
$130k–$160k/yr
Director, Revenue – Digital Accounting The Director of Revenue – Digital Accounting is a strategic and operational leader responsible for overseeing global revenue recognition for the company’s digital and SaaS offerings…
Skills: Revenue Recognition, ASC 606, Oracle Projects, SaaS Accounting, Financial Reporting
Cainta, Rizal, Philippines · On-site
What You’ll Be Doing: The CRC Team Leader is responsible for the day-to-day leadership and performance of Customer Care agents in the Customer Relationship Center (CRC). The Team Leader directs, supervises, evaluates, an…
Skills: Team Leadership, Customer Service, Performance Coaching, Conflict Resolution, Microsoft Word
Melbourne, Florida, United States · On-site
At Percepta, we bring first-class service across each market we support. As a Client Service Manager on-site in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying…
Skills: Bilingual Spanish, Conflict Resolution, Case Management, Customer Service, Professional Communication
Pasay, Metro Manila, Philippines · Remote OK
Your potential has a place here with TTEC’s award-winning employment experience. As a Principal IT Solution Engineer working remotely in Metro Manila, Philippines, you’ll be a part of bringing humanity to business. #expe…
Skills: IT Solution Design, Pre-Sales Engineering, CCaaS, Technical Qualification, Infrastructure Design
Lipa, Batangas, Philippines · Remote OK
Your potential has a place here with TTEC’s award-winning employment experience. As a Quality Assurance Specialist working from home or onsite in locations in the Philippines such as Cebu, Lipa, Pampanga, Sta. Rosa, you’…
Skills: Quality Assurance, Data Analysis, Active Listening, KPI Auditing, Calibration
Mohali, Punjab, India · On-site
Customer Service Representative – English Voice Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative - Voice, you’ll be be part of bringing humanity to bus…
Skills: Customer Service, English Proficiency, Computer Literacy, Verbal Communication, Written Communication
Mumbai, Maharashtra, India · On-site
$30k–$38k/mo
Your potential has a place here with TTEC’s award-winning employment experience. As a Chat Technical Support Representative working Oniste in Goregaon, Mumbai, you’ll be a part of bringing humanity to business. #experien…
Skills: Technical Support, Troubleshooting, Written Communication, Customer Experience, Decision Making
Bacolod, Negros Island Region, Philippines · On-site
Your potential has a place here with TTEC’s award-winning employment experience. As a Chat Technical Support Representative working onsite in Bacolod, you’ll be a part of bringing humanity to business. #experienceTTEC Ou…
Skills: Technical Support, Troubleshooting, Customer Service, Email Hosting, Messaging Platforms
Melbourne, Victoria, Australia · Hybrid
At Percepta, we bring first-class service across each market we support. As a Human Resources Business Partner working in Campbellfield, VIC, you’ll be a part of creating and delivering amazing customer experiences, whil…
Skills: Performance Management, Employee Relations, Recruitment, Coaching, Conflict Resolution
Ciudad de México, Mexico · On-site
Asesor de atención a clientes- Lunes a viernes- Ciudad de Mexico ¿Te gusta ayudar a las personas y brindar un servicio excepcional? En Percepta estamos buscando personas con actitud positiva, excelente comunicación y pas…
Skills: Customer Service, CRM, Written Communication, Problem Solving, Information Analysis
Lipa, Batangas, Philippines · On-site
Your potential has a place here with TTEC’s award-winning employment experience. As an Operations Analyst working onsite in Lipa City, Batangas, Philippines, you’ll be a part of bringing humanity to business. #experience…
Skills: Risk Identification, Control Assessments, Test Script Writing, Transactional Testing, Data Analysis
Pasay, Metro Manila, Philippines · On-site
Your potential has a place here with TTEC’s award-winning employment experience. As a Team Lead, Service Delivery working onsite in Pasay City, Philippines you’ll be a part of bringing humanity to business. #experienceTT…
Skills: Team Leadership, Performance Management, Coaching, Conflict Resolution, Customer Experience
Cebu City, Central Visayas, Philippines · Remote OK
Your potential has a place here with TTEC’s award-winning employment experience. As a Media Design Manager working remotely in Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC Our e…
Skills: Media Design, People Leadership, Digital Learning Development, UI/UX Design, Video Production
Melbourne, Florida, United States · On-site
At Percepta, we bring first-class service across each market we support. As Consumer Marketing Consultant (CMC) in Melbourne, Florida, you’ll be a part of creating and delivering amazing customer experiences, while also …
Skills: Active Listening, Interpersonal Skills, Written Communication, Oral Communication, Relationship Building
Charlotte, North Carolina, United States · On-site
Your potential has a place here with TTEC’s award-winning employment experience. As a Licensed Property & Casualty Insurance Agent working onsite in Charlotte, NC, you’ll be a part of bringing humanity to business. #expe…
Skills: Customer Service, Upselling, Conflict Resolution, Product Knowledge, Computer Literacy
Hyderabad, Telangana, India · Hybrid
Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Consultant, Process Improvement working hybrid in Hyderabad, India, you’ll be a part of bringing humanity to business. #experie…
Skills: Lean Six Sigma Black Belt, DMAIC/DMADV, Value Stream Mapping, Statistical Analysis, Agile Methodology
Ciudad de México, Mexico · Hybrid
Treasury Analyst Your potential has a place here with TTEC’s award-winning employment experience. As a Treasury Analyst working hybrid as needed by the business in Mexico City, you’ll be a part of bringing humanity to bu…
Skills: Cash Flow Management, Bank Portal Operation, Financial Auditing, Microsoft Excel, Microsoft Word
Las Vegas, Nevada, United States · On-site
Your potential has a place here with TTEC’s award-winning employment experience. As a Bilingual Customer Service Representative – Spanish-English working on site in Las Vegas, NV, you’ll be a part of bringing humanity to…
Skills: Bilingual English and Spanish, Customer Service, Research, Problem Solving, Computer Proficiency
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Lead and motivate a team to meet client metric performance goals while handling customer escalations. Provide constant coaching, feedback, and administrative support including payroll and attendance monitoring.
Requires an associate degree, technical school diploma, or equivalent work experience. Candidates must demonstrate empathetic leadership, a customer-focused mindset, and proficiency with computer systems.
Your potential has a place here with TTEC’s award-winning employment experience. As a Team Lead working onsite in locations in the Philippines such as Bacolod, Dumaguete, and Iloilo, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!
What You’ll Do
Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.
You’ll report to the Manager, Service Delivery. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
During a Typical Day, You’ll
Comfortable with computer systems
What You Bring to the Role
What You Can Expect
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit https://mybenefits.ttec.com/ for more information.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Onsite
Serving the most recognized brands, we provide boutique service & expert consultation to global auto & mobility markets
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones. You can keep up to date with the latest Percepta news by visiting: www.percepta.com
Offices: 17333 Federal Dr, Suite 220, Allen Park, Michigan 48101, US · 5959 Corporate Dr, STE 3000, Houston, Texas 77036, US · 1320 Babcock St S, Melbourne, Florida 32901, US
Serving the most recognized brands, we provide boutique service & expert consultation to global auto & mobility markets
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones. You can keep up to date with the latest Percepta news by visiting: www.percepta.com
Offices: 17333 Federal Dr, Suite 220, Allen Park, Michigan 48101, US · 5959 Corporate Dr, STE 3000, Houston, Texas 77036, US · 1320 Babcock St S, Melbourne, Florida 32901, US
