Nederlands-Engelse klantenservice ter ondersteuning van Booking.com
Athens, Attica, Greece · Hybrid
Entry level
Functie kenmerken Bij TTEC krijg je de kans om jouw talent volledig tot zijn recht te laten komen binnen onze prijs winnende employee experience. Als Nederlands-Engelse klantenservicemedewerker voor Booking.com in Athene…
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Charlotte, North Carolina, United States · On-site
Mid level
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Associate Enterprise Customer Success Manager (Automotive SaaS) - Dutch Bilingual At Percepta, we bring first-class service across each market we support and as Associate Enterprise Customer Success Manager (AECSM) you w…
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Full-time
high school
25 days annual leave per year, Relocation assistance, Performance bonuses, Competitive compensation
Posted 11d ago
~40 hrs/week
Dutch
Responsibilities
Handle incoming customer communications via phone, chat, and email to resolve issues and provide information. Act as the first point of contact for accommodation partners regarding room modifications, rates, and availability.
Requirements
Requires fluency in Dutch and English and a high school diploma or equivalent. Candidates should have at least 6 months of experience in customer service, hospitality, or retail and be able to work in Greece.
Full job description
Functie kenmerken
Bij TTEC krijg je de kans om jouw talent volledig tot zijn recht te laten komen binnen onze prijs winnende employee experience. Als Nederlands-Engelse klantenservicemedewerker voor Booking.com in Athene help je mee om elke klantinteractie menselijker en persoonlijker te maken.#experienceTTEC
Wat je gaat doen
Word onderdeel van ons TTEC-team in Griekenland en doe internationale werkervaring op terwijl je geniet van de levendige cultuur en de prachtige omgeving van Athene. Deze functie biedt waardevolle mogelijkheden om je vaardigheden in klantenservice en de reisbranche te ontwikkelen — een perfecte springplank voor een langdurige carrière binnen ons bekroonde team!
Wil jij een carrière in de reisbranche opbouwen of je huidige loopbaan naar een hoger niveau tillen? Of het nu gaat om snel vragen van klanten beantwoorden, advies geven over producten of met een glimlach problemen oplossen — jij maakt het verschil tussen een gewone en een uitzonderlijke klantervaring. Gebruik je passie voor reizen om klanten te helpen hun ideale verblijf te vinden en bij te dragen aan onvergetelijke reiservaringen.
Op een doorsnee werkdag zul je
Inkomende communicatie van klanten beantwoorden;
Informatie opzoeken om klanten te helpen hun vragen en problemen snel op te lossen
het eerste aanspreekpunt zijn voor 's werelds beste accommodatiepartners door basisvragen en verzoeken te beantwoorden, bijvoorbeeld over wijzigingen in kamers, tarieven en beschikbaarheid, extranet tooling enz.;
nauwkeurige, correcte en volledige informatie verstrekken door gebruik te maken van de juiste tools, methoden en processen;
zorgen voor een service van hoog niveau en een positieve partnerervaring.
Wat jij inbrengt in de rol
Vloeiend in Nederlands en Engels
Middelbare school- of gelijkwaardig diploma
In staat om je kennis over producten of diensten te herkennen, toe te passen en uit te leggen
Computervaardigheden
Snel internet en je eigen rustige werkplek
Wonend in Griekenland, of bereid te verhuizen en snel een Griekse documenten te verkrijgen.
Wat je kunt verwachten
Deskundig, stimulerend, ondersteunend en aanwezig leiderschap
Gevarieerde en gemeenschapsgerichte organisatie
Carrièregroei en tal van leermogelijkheden voor wie ambitieus is
25 vakantiedagen per jaar
Hulp bij verhuizing beschikbaar
De kans om je talenten te ontwikkelen en uit te groeien tot ambassadeur van het iconische merk van onze klant, is een unieke kans.
En ja... alle competitieve beloningen, prestatiebonussen en secundaire arbeidsvoorwaarden die je zou verwachten, en misschien nog een paar die je aangenaam zullen verrassen
Lets meer over je rol
We leiden je op tot een expert in jouw vakgebied, zodat je vol vertrouwen de best mogelijke service kunt bieden via telefoon/voicedienst, chat of e-mail. We gaan ervan uit dat je al beschikt over het essentiële, niet-aan te leren ingrediënt: een zorgzame en ondersteunende aard die van nature aanwezig is en die in je houding en handelen zichtbaar wordt terwijl je klanten helpt.
Je krijgt ook de kans om geweldige nieuwe vrienden te maken binnen de TTEC-gemeenschap en je carrière te laten groeien in een dynamische, familiaire sfeer.
Je rapporteert aan een teamleider. Je draagt bij aan het succes van de klantervaring evenals aan het algehele succes van het team.
Over TTEC
Ons bedrijf gaat over het tevreden stellen van klanten. Dat is alles wat we doen. Sinds 1982 helpen we bedrijven om betrokken, prettige en winstgevende klantervaringen te creëren met onze unieke combinatie van menselijkheid en technologie.
Dagelijks verbinden we miljoenen klanten met enkele van ’s werelds meest iconische en baanbrekende merken — via gesprekken, berichten, sms en videochat. En die bijzondere ervaring? Die start bij jou!
Bij TTEC zijn we trots op onze rol als werkgever die gelijke kansen biedt. We bouwen aan een divers en inclusief team waarin verschillende achtergronden, culturen en perspectieven niet alleen worden gerespecteerd, maar juist gewaardeerd. We willen een afspiegeling zijn van de gemeenschappen die we wereldwijd bedienen — door uitstekende service, innovatieve technologie én oprechte menselijkheid. Daarom creëren we een werkomgeving waar iedereen zich welkom voelt en zichzelf kan zijn. Diversiteit is één van onze grootste krachten. Het stelt ons in staat om projecten vanuit verschillende invalshoeken te benaderen, creatiever te werken en elkaar te versterken. Bij TTEC krijgt iedereen de ruimte om op een unieke en waardevolle manier bij te dragen.
Locatie/Divisie Athene, Attica
Your potential has a place here with TTEC’s award-winning employment experience. As a Dutch-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of bringing humanity to business. #experienceTTEC
Our purpose, team, and company culture are amazing, and our Great Place to Work® certification as well as gold awards for Best Multilingual Customer Service and Best Approach to DEIB from the European Contact Centre and Customer Service Awards 2025, says it all!
What You’ll be Doing
Joining our TTEC Greece team can be an exciting way to gain international work experience while immersing yourself in Athen's vibrant culture and stunning landscapes. This position offers valuable skills in the customer service and travel industries that can lead to a long-term career with our award-winning team!
Looking to build or level-up your career in the travel industry? Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
Provide accurate, valid, and complete information by using the right tools, methods, and processes.
Ensure a high level of partner service and a positive partner experience
What You Bring to the Role
Fluent in Dutch and English
High school diploma or equivalent
6 months or more experience in customer service, hospitality, retail or F&B service
Recognize, apply and explain your product or service knowledge
Computer savvy
High speed internet in your quiet home work environment
Greece resident or ability to relocate and gain work authorization expediently to Greece
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
25 days annual leave per year
Relocation assistance available
Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day
And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Related keywords
Booking.comTravel IndustryCustomer ExperienceExtranet ToolingMultilingual SupportBPOAthensHospitalityCustomer Care
Serving the most recognized brands, we provide boutique service & expert consultation to global auto & mobility markets
Industry
Outsourcing/Offshoring
Company size
1,001-5,000 employees
Founded
2000
Headquarters
Allen Park, Michigan
LinkedIn followers
21,679
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones.
You can keep up to date with the latest Percepta news by visiting:
www.percepta.com
Offices: 17333 Federal Dr, Suite 220, Allen Park, Michigan 48101, US · 5959 Corporate Dr, STE 3000, Houston, Texas 77036, US · 1320 Babcock St S, Melbourne, Florida 32901, US
Serving the most recognized brands, we provide boutique service & expert consultation to global auto & mobility markets
Industry
Outsourcing/Offshoring
Company size
1,001-5,000 employees
Founded
2000
Headquarters
Allen Park, Michigan
LinkedIn followers
21,679
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones.
You can keep up to date with the latest Percepta news by visiting:
www.percepta.com
Offices: 17333 Federal Dr, Suite 220, Allen Park, Michigan 48101, US · 5959 Corporate Dr, STE 3000, Houston, Texas 77036, US · 1320 Babcock St S, Melbourne, Florida 32901, US