Lahore, Punjab, Pakistan · On-site
Overview We are looking to hire one resource with relevant experience in call centre operations. The ideal candidate should possess strong communication skills, be proficient in reporting tools, and be capable of working…
Skills: Call Centre Operations, Communication Skills, Reporting Tools, MS Excel, MS PowerPoint
Philippines · On-site
Overview The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, an…
Skills: Operations Management, Team Leadership, Performance Management, Inbound Sales, Customer Service
Philippines · Hybrid
Overview Primary goals include managing the relationships with our client partners, ensuring globally consistent delivery, providing relevant business insight to Operations partners, delivering timely needs analysis to T…
Skills: Business Intelligence, Strategic Partnership, BPO Management, Data Analysis, Project Management
Parañaque, Metro Manila, Philippines · On-site
Overview The WFM Supervisor candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and r…
Skills: Workforce Planning, Intraday Management, Scheduling, Forecasting, Staffing Models
Karachi Division, Sindh, Pakistan · On-site
Overview We are seeking a detail-oriented accounting professional with strong expertise in General Ledger Accounting, Financial Reporting, Financial Close Processes, Accounts Receivable, Fixed Assets, Intangibles, Invent…
Skills: General Ledger Accounting, Financial Reporting, Financial Close Processes, Accounts Receivable, Fixed Assets
Karachi Division, Sindh, Pakistan · On-site
Overview We are seeking a detail-oriented and analytical Financial Analyst to support strategic decision-making by developing financial models, performing in-depth analysis, and delivering actionable insights. The ideal …
Skills: Financial Modeling, Financial Analysis, Budgeting, Forecasting, Microsoft Excel
Philippines · On-site
Overview We are looking for dedicated individuals to join our newly established Security Systems Support Team. This small team will be responsible for the arming and disarming of security panels and performing minor acco…
Skills: Security Panel Operations, Account Management, Client Support, Troubleshooting, Documentation
Philippines · Hybrid
Overview This will be Work From Home (First 2 weeks WOS for proper onboarding, then WFH) & Night Shift. Supporting a Global client: Software-as-a-Service (SaaS). A client of ours is seeking a skilled Marketing Analyst/Ma…
Skills: Marketo, Salesforce, Data Auditing, Data Enrichment, Deduplication
Philippines · On-site
Overview A client of ours is seeking a skilled Marketing Professional with expertise in Marketo and Salesforce to help them maintain, improve and expand their extensive instance with all its programs, campaigns and integ…
Skills: Marketo, Salesforce, Campaign Management, Marketing Automation, Data Management
Tagbilaran, Bohol, Philippines · On-site
Overview The Recruitment Associate supports the hiring process by sourcing, screening, coordinating, and onboarding candidates. This role works closely with hiring managers and HR teams to ensure a positive candidate exp…
Skills: Sourcing, Screening, Behavioral Interviewing, Onboarding, Candidate Profiling
Philippines · On-site
Overview The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled profess…
Skills: Leadership, Coaching, Performance Management, Interpersonal Skills, Analytical Skills
Managua, Managua, Nicaragua · Hybrid
Overview THIS IS A TEMPORARY ROLE The Human Resources Specialist contributes to the accomplishment of Human Resources practices and objectives that provide an employee-oriented, high performance culture that emphasizes q…
Skills: Employee Relations, Onboarding, HRIS, Conflict Resolution, Confidentiality
Teuva, South Ostrobothnia, Finland · On-site
Overview You are responsible for collections across certain entities. This position will report to the Collections Supervisor/Manager. Responsibilities Manage nominated Debtor Accounts to maximise cash flow/minimise bad …
Skills: Outbound Sales, Appointment Setting, CRM Utilization, Customer Experience, Verbal Communication
Teuva, South Ostrobothnia, Finland · On-site
Overview This is Work Onsite in Shaw, Mandaluyong & Night Shift Schedule. Job Overview: This role will focus on Outbound Sales Calling, appointment setting, and CRM utilization. Responsibilities Conduct outbound calls to…
Skills: Outbound Sales, Appointment Setting, CRM Utilization, Customer Experience, Verbal Communication
Philippines · On-site
Overview This position is responsible for preparing and updating accounting books, bank reconciliations, check preparation requests and other general accounting duties. Responsibilities Monitors and provides advise to ve…
Skills: Bank Reconciliation, Bookkeeping, Accounts Receivable, Accounts Payable, GAAP
Philippines · On-site
Overview The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfa…
Skills: Quality Assessment, Call Recording Systems, Process Improvement, Adult Learning Techniques, Inbound/Outbound Operations
Philippines · On-site
Overview The purpose of this position is to supervise all Quality Assurance, Administrators who support a program or a site and/or Supervisors, Customer Experience Quality by ensuring the accuracy of evaluations, analysi…
Skills: Quality Assurance, Performance Management, Coaching, Data Analysis, KPI Tracking
Philippines · On-site
Overview The Facilities Engineer oversees and coordinates to maintain and repair electrical, plumbing, ventilation and other building systems within the company facilities. He/She will perform systems evaluations on faci…
Skills: Facilities Management, Electrical Maintenance, Plumbing, Ventilation Systems, Budget Management
Philippines · On-site
Overview The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfa…
Skills: Quality Assessment, Call Recording Systems, Process Improvement, Adult Learning Techniques, Inbound/Outbound Operations
Managua, Managua, Nicaragua · On-site
Overview The Real-Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business, and products. The analyst manages the performance of the call center accor…
Skills: Real-Time Monitoring, Workforce Analysis, MS Excel, IEX, CMS
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Manage and support daily call centre operations while coordinating with cross-functional teams to ensure smooth processes. Prepare operational reports using MS Excel and PowerPoint and ensure compliance with established standards.
Requires at least 1 year of call centre experience or 6 months as a Team Lead or Quality Analyst. Candidates must be proficient in MS Office and fluent in both English and Urdu, with a willingness to work evening shifts.
We are looking to hire one resource with relevant experience in call centre operations. The ideal candidate should possess strong communication skills, be proficient in reporting tools, and be capable of working collaboratively across departments in a fast-paced environment.
CX outsourcing experts for the world's leading brands.
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics. ibex leverages its diverse global team of more than 36,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
Offices: 1717 Pennsylvania Ave NW, Suite 825, Washington, District of Columbia 20006, US · 2nd Floor, Castlemead, Lower Castle Street, Bristol, UK BS1 3AG, GB · Immeuble IBEX Global - Rue 3xB,, Point E, Dakar,, BP. 45595, Dakar Fann, SN · 19th Floor, Center Point Building, Plot #66/3-2, Off Shaheed-e-Millat Expressway, Korangi, Karachi, PK · 2000 Enterprise Pkwy, Hampton, VA 23666, US
CX outsourcing experts for the world's leading brands.
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics. ibex leverages its diverse global team of more than 36,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
Offices: 1717 Pennsylvania Ave NW, Suite 825, Washington, District of Columbia 20006, US · 2nd Floor, Castlemead, Lower Castle Street, Bristol, UK BS1 3AG, GB · Immeuble IBEX Global - Rue 3xB,, Point E, Dakar,, BP. 45595, Dakar Fann, SN · 19th Floor, Center Point Building, Plot #66/3-2, Off Shaheed-e-Millat Expressway, Korangi, Karachi, PK · 2000 Enterprise Pkwy, Hampton, VA 23666, US
