Wilkins Township, Pennsylvania, United States · On-site
Overview Jumpstart Your Career with Ibex Pittsburgh! Ibex Pittsburgh is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’v…
Skills: Customer service, Sales, Communication, Active listening, Technical troubleshooting
Philippines · On-site
Overview The Subject Matter Expert provides support within the department and are responsible for overseeing the day to day operation, performance and results for their assigned teams ensuring work is performed with qual…
Skills: Customer Service, Team Leadership, Reporting, Analytical Skills, Organizational Skills
Philippines · On-site
Overview The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled profess…
Skills: Team Management, Performance Management, Coaching, Mentoring, Leadership
Parañaque, Metro Manila, Philippines · On-site
Overview The Training Manager is in charge of formulating and developing training programs. He/she comes up with a strategic plan on how to implement the training programs and how to identify key areas of improvements of…
Skills: Training program development, Performance consulting, Curriculum design, Adult learning methodologies, Team leadership
Philippines · On-site
Overview Compliance Analysts provides independent, reasonable objective assurance and recommendations to add value and improve operational controls. The Compliance Analyst is expected to constructively work with the Oper…
Skills: Compliance auditing, Risk assessment, Call monitoring, Data analysis, Internal controls
Philippines · On-site
Overview The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled profess…
Skills: Team management, Coaching, Performance management, Leadership, Analytical skills
Philippines · On-site
Overview The Trainer is responsible for planning, preparing, and delivering training to ibex customer services agents using diverse learning methodologies including classroom instruction in a learner-led environment, act…
Skills: Classroom instruction, Facilitation, Coaching, Feedback, Conflict resolution
Washington, District of Columbia, United States · On-site
Overview Jumpstart Your Career with Ibex! Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with p…
Skills: Customer service, Communication skills, Problem-solving, Decision-making, CRM systems
Tagbilaran, Bohol, Philippines · On-site
Overview The RTA Supervisor will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources f…
Skills: Workforce management, Intraday management, Forecasting, Scheduling, Staffing models
Philippines · On-site
Overview The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled profess…
Skills: Team Management, Coaching, Mentoring, Performance Management, Key Performance Indicators
Philippines · On-site
Overview Deliver and facilitates adult classroom training in support of client programs to ensure superior workforce preparation; teach technical information, customer service, methods and procedures, and company culture…
Skills: Classroom facilitation, Adult learning theories, Technical training, Coaching, Presentation skills
Philippines · On-site
Overview The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled profess…
Skills: Team management, Leadership, Coaching, Performance management, Communication skills
Managua, Managua, Nicaragua · On-site
Overview We are looking for a Customer Experience Representative (CXR) - Sales to join our growing team. A successful candidate for this role is a “people person” who shows enthusiasm for our brand, is highly organized a…
Skills: Customer Service, Sales, Appointment Scheduling, Communication, Multitasking
Teuva, South Ostrobothnia, Finland · On-site
Overview This is Work On Site in Shaw, Mandaluyong & Night Shift. We are looking for a Customer Experience Representative (CXR) - Sales to join our growing team. A successful candidate for this role is a “people person” …
Skills: Customer Service, Sales, Appointment Scheduling, Communication, Multitasking
Philippines · On-site
Overview Deliver and facilitates adult classroom training in support of client programs to ensure superior workforce preparation; teach technical information, customer service, methods and procedures, and company culture…
Skills: Classroom facilitation, Adult learning theories, Technical training, Coaching, Presentation skills
Teuva, South Ostrobothnia, Finland · On-site
Overview The In-Team Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, develo…
Skills: Operations management, Team leadership, Performance management, Customer service, Data analysis
Managua, Managua, Nicaragua · On-site
Overview The HumanR Intern supports the HR Operations team by assisting with daily administrative and employee follow-up activities that help ensure timely attendance management and operational continuity. The role is pr…
Skills: Administrative support, Attendance management, Data entry, Record keeping, Communication
Lahore, Punjab, Pakistan · On-site
Overview Acting Team Lead Responsibilities Graduation Aggregate scorecard for the last 06 months should not be less than “C Grade” Should have at least one “A” score card in the last 06 months performance Should not be o…
Skills: Team Leadership, Performance Management, Pressure Handling, Teamwork, Operations Management
Managua, Managua, Nicaragua · On-site
Overview Exclusively For Supervisors With Healthcare Background. The Acting Team Manager is responsible for supporting, coaching, developing and supervising a group of Customer Service Agents in an inbound call center en…
Skills: Team Leadership, Coaching, Performance Management, Customer Service, Call Center Operations
New Braunfels, Texas, United States · On-site
Overview The Team Supervisor is responsible for supporting, coaching, developing and supervising a group of Customer Service Agents in an inbound call center environment. The supervisor position is responsible for day-to…
Skills: Coaching, Performance Management, Customer Service, Team Leadership, Problem Solving
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The representative will handle inbound interactions to provide customer support and promote satellite internet services. Responsibilities include activating equipment, resolving technical issues, and meeting sales targets through effective communication.
Candidates should possess strong communication skills and the ability to explain technical information clearly. A high school diploma or equivalent is required, while previous experience in sales or customer service is preferred.
Jumpstart Your Career with Ibex Pittsburgh!
Ibex Pittsburgh is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.
About the Role: Customer Support & Sales Representative
About the Program
In partnership with a next generation satellite communications company delivering high-speed, low latency internet from space. This innovative technology connects customers in rural, suburban, and underserved areas where traditional broadband solutions fail to reach. As part of our customer first, tech forward team, you will help consumers get connected anywhere on Earth.
Position Summary
As a Customer Support /Sales Representative, you'll be on the front lines helping customers combining top-tier customer service while engaging prospective customers through inbound interactions to promote satellite internet services. You will educate customers on product features, uncover their connectivity issues, recommend tailored plans and hardware options, and close sales while delivering an excellent customer experience.
We’re seeking energetic and customer focused communicators who thrive in a fast-paced environment, are motivated by results, and are excited to represent groundbreaking technology.
Key Responsibilities
Requirements
What ibex Offers
Job Type:
Shift availability:
Benefits:
Ability to Commute:
Location: 500 Penn Center Blvd, Monroeville, PA 15235
CX outsourcing experts for the world's leading brands.
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics. ibex leverages its diverse global team of more than 36,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
Offices: 1717 Pennsylvania Ave NW, Suite 825, Washington, District of Columbia 20006, US · 2nd Floor, Castlemead, Lower Castle Street, Bristol, UK BS1 3AG, GB · Immeuble IBEX Global - Rue 3xB,, Point E, Dakar,, BP. 45595, Dakar Fann, SN · 19th Floor, Center Point Building, Plot #66/3-2, Off Shaheed-e-Millat Expressway, Korangi, Karachi, PK · 2000 Enterprise Pkwy, Hampton, VA 23666, US
CX outsourcing experts for the world's leading brands.
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics. ibex leverages its diverse global team of more than 36,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
Offices: 1717 Pennsylvania Ave NW, Suite 825, Washington, District of Columbia 20006, US · 2nd Floor, Castlemead, Lower Castle Street, Bristol, UK BS1 3AG, GB · Immeuble IBEX Global - Rue 3xB,, Point E, Dakar,, BP. 45595, Dakar Fann, SN · 19th Floor, Center Point Building, Plot #66/3-2, Off Shaheed-e-Millat Expressway, Korangi, Karachi, PK · 2000 Enterprise Pkwy, Hampton, VA 23666, US
