Philippines · On-site
Overview = Responsibilities The Sr. Operations Manager is responsible for managing performance of team leaders and their representatives in providing quality services to meet performances and quality needs of clients whi…
Skills: Operations Management, Team Leadership, Performance Management, Communication Skills, Analytical Skills
Philippines · On-site
Overview The Trainer is responsible for planning, preparing, and delivering training to ibex customer services agents using diverse learning methodologies including classroom instruction in a learner-led environment, act…
Skills: Classroom instruction, Facilitation, Coaching, Feedback, Conflict resolution
Teuva, South Ostrobothnia, Finland · On-site
Overview We are looking for HUNGRY, HUMBLE, and SMART CSR Sales Representative! The Inside Sales will proactively contact potential and existing customers to promote, explain, and sell home services and membership progra…
Skills: Phone Outreach, Sales, Customer Service, Rapport Building, Scheduling
Philippines · On-site
Overview The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled profess…
Skills: Team management, Performance management, Coaching, Leadership, Analytical skills
Teuva, South Ostrobothnia, Finland · On-site
Overview The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled profess…
Skills: Team Management, Coaching, Performance Management, Leadership, Communication
Philippines · On-site
Overview Deliver and facilitates adult classroom training in support of client programs to ensure superior workforce preparation; teach technical information, customer service, methods and procedures, and company culture…
Skills: Classroom training, Facilitation, Adult learning theories, Coaching, Presentation skills
Philippines · On-site
Overview Ibex is seeking a recruitment coordinator to acquire new talent for our rapidly growing network. We need a team of highly specialized and talented professionals to keep pace with current growth and maintain rela…
Skills: Volume recruiting, BPO recruitment, Interviewing, Sourcing, MS Office
Philippines · On-site
Overview Conduct interviews to assess communication skills and gauge job fit for entry level positions (CSR, TSR and Sales Agents) Administer tests and assist in presenting job offer Assess system-wide recruitment needs …
Skills: Volume recruiting, Interviewing, Sourcing, MS Office, Communication skills
Teuva, South Ostrobothnia, Finland · On-site
Overview Deliver and facilitates adult classroom training in support of client programs to ensure superior workforce preparation; teach technical information, customer service, methods and procedures, and company culture…
Skills: Classroom training, Facilitation, Adult learning theories, Coaching, Presentation skills
Teuva, South Ostrobothnia, Finland · On-site
Overview Participate in all Selection Process of each applicants through different variety of applications. Conduct Initial and Behavioral Interview, endorse, monitor and converts the applicants for their final interview…
Skills: Initial Interviewing, Behavioral Interviewing, Candidate Sourcing, Onboarding, MS Office
Parañaque, Metro Manila, Philippines · On-site
Overview Deliver and facilitates adult classroom training in support of client programs to ensure superior workforce preparation; teach technical information, customer service, methods and procedures, and company culture…
Skills: Classroom training, Facilitation, Adult learning theories, Coaching, Presentation skills
Tagbilaran, Bohol, Philippines · On-site
Overview Job Overview:We are looking for a talented and creative Visual QA Specialist to join our team. The ideal candidate should be proficient in Canva and have a strong understanding of design principles, including ty…
Skills: Canva, Quality Assurance, Typography, Color Composition, Visual Aesthetics
Parañaque, Metro Manila, Philippines · On-site
Overview The Trainer is responsible for planning, preparing, and delivering training to ibex customer services agents using diverse learning methodologies including classroom instruction in a learner-led environment, act…
Skills: Classroom instruction, Facilitation, Coaching, Feedback, Conflict resolution
Philippines · On-site
Overview Participate in all Selection Process of each applicants through different variety of applications. Conduct Initial and Behavioral Interview, endorse, monitor and converts the applicants for their final interview…
Skills: Initial Interviewing, Behavioral Interviewing, Candidate Sourcing, Onboarding, MS Office
Philippines · On-site
Overview Conduct interviews to assess communication skills and gauge job fit for entry level positions (CSR, TSR and Sales Agents) Administer tests and assist in presenting job offer Assess system-wide recruitment needs …
Skills: Volume Recruiting, Interviewing, Sourcing, MS Office, Online Job Portals
Teuva, South Ostrobothnia, Finland · On-site
Overview A Senior Trainer will deliver and facilitate adult classroom training in support of client programs to ensure superior workforce preparation as well as support the Training Manager in new trainer onboarding and …
Skills: Classroom management, Adult learning techniques, Trainer certification, Coaching, Curriculum development
Teuva, South Ostrobothnia, Finland · On-site
Overview Job Overview:We are looking for a talented and creative Visual QA Specialist to join our team. The ideal candidate should be proficient in Canva and have a strong understanding of design principles, including ty…
Skills: Canva, Visual Quality Assurance, Typography, Color Composition, Design Principles
Philippines · On-site
Overview The Facilities Supervisor is responsible for coordinating all aspects of the equipment and infrastructure maintenance, repair, upkeep, and general supervision to include sanitation of the assigned facility or fa…
Skills: Facility Management, Preventive Maintenance, Project Management, Supervisory Management, Plumbing
Philippines · On-site
Overview The Facilities Supervisor is responsible for coordinating all aspects of the equipment and infrastructure maintenance, repair, upkeep, and general supervision to include sanitation of the assigned facility or fa…
Skills: Facility Management, Preventive Maintenance, Project Management, Supervisory Management, Plumbing
Teuva, South Ostrobothnia, Finland · On-site
Overview The Quality Analyst is responsible for providing one-on-one feedback to advisors. This position is also responsible for interfacing with peers and team managers on best practice and advisor evaluations. Particip…
Skills: Quality Assurance, Technical Support, Customer Experience, Feedback Delivery, Coaching
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The Sr. Operations Manager is responsible for managing team leaders and representatives to ensure high-quality service and productivity. They must maintain strong client relationships while driving performance to meet organizational goals and corporate policies.
Candidates must hold a bachelor's degree and have at least 4 years of experience in the field, including 2 years as an Operations Manager for a Telco account. Strong leadership, analytical, and communication skills are required to manage escalations and motivate team members.
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The Sr. Operations Manager is responsible for managing performance of team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She will ensure optimum productivity and service level goals are maintained at all times. The successful candidate will maintain an excellent working relationship with clients while continuously striving to improve the level of overall service provided.
CX outsourcing experts for the world's leading brands.
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics. ibex leverages its diverse global team of more than 36,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
Offices: 1717 Pennsylvania Ave NW, Suite 825, Washington, District of Columbia 20006, US · 2nd Floor, Castlemead, Lower Castle Street, Bristol, UK BS1 3AG, GB · Immeuble IBEX Global - Rue 3xB,, Point E, Dakar,, BP. 45595, Dakar Fann, SN · 19th Floor, Center Point Building, Plot #66/3-2, Off Shaheed-e-Millat Expressway, Korangi, Karachi, PK · 2000 Enterprise Pkwy, Hampton, VA 23666, US
CX outsourcing experts for the world's leading brands.
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics. ibex leverages its diverse global team of more than 36,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
Offices: 1717 Pennsylvania Ave NW, Suite 825, Washington, District of Columbia 20006, US · 2nd Floor, Castlemead, Lower Castle Street, Bristol, UK BS1 3AG, GB · Immeuble IBEX Global - Rue 3xB,, Point E, Dakar,, BP. 45595, Dakar Fann, SN · 19th Floor, Center Point Building, Plot #66/3-2, Off Shaheed-e-Millat Expressway, Korangi, Karachi, PK · 2000 Enterprise Pkwy, Hampton, VA 23666, US
