Parañaque, Metro Manila, Philippines · On-site
Overview The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled profess…
Skills: Team management, Performance management, Coaching, Mentoring, Leadership
Parañaque, Metro Manila, Philippines · On-site
Overview The Workforce Manager will oversee a team of WFM personnel that are responsible for all facets of workforce planning and intraday management. He or she will determine and communicate work schedules and resources…
Skills: Workforce Planning, Intraday Management, Forecasting, Scheduling, Staffing Models
Teuva, South Ostrobothnia, Finland · On-site
Overview The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled profess…
Skills: Leadership, Coaching, Performance Management, Analytical Skills, Problem Solving
Parañaque, Metro Manila, Philippines · On-site
Overview The Workforce Manager will oversee a team of WFM personnel that are responsible for all facets of workforce scheduling. He or she will determine and communicate work schedules and resources for various call queu…
Skills: Workforce Management, Scheduling, Intraday Management, Forecasting, Staffing Models
Teuva, South Ostrobothnia, Finland · On-site
Overview - Responsibilities The Sr. Operations Manager is responsible for managing performance of team leaders and their representatives in providing quality services to meet performances and quality needs of clients whi…
Skills: Operations Management, Team Leadership, Performance Management, Key Performance Indicators, Communication Skills
Philippines · On-site
Overview The Business Strategy & Intel Manager will have an active role in monthly GM reporting and analysis for leadership review and decision support. He/she will be responsible for developing and improving the collect…
Skills: Power BI, Excel, Data Visualization, Data Modeling, Data Warehousing
United States · Remote Solely
Overview Jumpstart Your Career with Ibex! Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with p…
Skills: English Fluency, Korean Fluency, Customer Service, HIPAA Compliance, CRM Proficiency
Philippines · On-site
Overview The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled profess…
Skills: Operations management, Team leadership, Performance management, Customer service, Data analysis
United States · Remote OK
Overview Overview Are you a performance-driven professional with a knack for persuasion and a passion for customer loyalty? As a Retention Specialist at ibex, you will be the front-line defense dedicated to preserving cu…
Skills: Churn Mitigation, Objection Handling, Consultative Upselling, Customer Retention, Conflict Resolution
United States · Remote Solely
Overview Jumpstart Your Career with Ibex! Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with p…
Skills: English Fluency, Vietnamese Fluency, Customer Service, HIPAA Compliance, CRM Proficiency
Philippines · On-site
Overview The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, an…
Skills: Operations management, Team leadership, Performance management, Customer service, Data analysis
United States · Remote Solely
Overview Jumpstart Your Career with Ibex! Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with p…
Skills: English Fluency, Mandarin Fluency, Cantonese Fluency, Customer Service, HIPAA Compliance
Mumbai, Maharashtra, India · On-site
Overview We are looking for a detail-oriented and proactive Payroll Executive to manage end-to-end payroll operations while ensuring accuracy, statutory compliance, and timely salary processing. The ideal candidate shoul…
Skills: Payroll Management, Statutory Compliance, PF, ESIC, Professional Tax
Philippines · On-site
Overview The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled profess…
Skills: Leadership, Coaching, Performance Management, Interpersonal Skills, Analytical Skills
Philippines · On-site
Overview Deliver and facilitates adult classroom training in support of client programs to ensure superior workforce preparation; teach technical information, customer service, methods and procedures, and company culture…
Skills: Classroom facilitation, Adult learning theories, Technical training, Coaching, Presentation skills
Mumbai, Maharashtra, India · On-site
Overview We are looking for a seasoned and hands-on Finance Manager with strong accounting fundamentals, statutory compliance expertise, and commanding leadership abilities to drive financial operations efficiently Respo…
Skills: Accounts Payable, Accounts Receivable, GST Compliance, TDS Compliance, Financial Reporting
New Braunfels, Texas, United States · Remote Solely
Overview Looking for a remote career where your hard work and your contributions make a difference? At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company in a fast paced and …
Skills: Customer Service, Communication Skills, Problem Solving, Critical Thinking, Basic Math
Philippines · On-site
Overview The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled profess…
Skills: Leadership, Coaching, Performance Management, Interpersonal Skills, Analytical Skills
Wilkins Township, Pennsylvania, United States · On-site
Overview Jumpstart your career with ibex Pittsburgh! Ibex Pittsburgh is where your career journey starts with energy, teamwork, and endless opportunities! Our vibrant team thrives on support, good vibes, and leaders who …
Skills: Customer Service, Verbal Communication, Written Communication, Microsoft Office, Credit Reporting
Philippines · On-site
Overview The Assistant WFM Manager is a junior manager who manages either planners or both planners and real time analysts. This person is responsible for managing and auditing staff plans across multiple sites and LOBs …
Skills: Workforce Management, Staff Planning, Real Time Management, People Management, Analytical Skills
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The Team Manager is responsible for motivating and coordinating the account team to meet service levels and performance metrics. They provide direction, coach agents, and resolve escalated customer issues to ensure professional service delivery.
Candidates must have at least one year of experience in a related field and at least one year of experience as a supervisor. Strong leadership, analytical, and communication skills are required to manage team performance and drive operational goals.
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
CX outsourcing experts for the world's leading brands.
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics. ibex leverages its diverse global team of more than 36,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
Offices: 1717 Pennsylvania Ave NW, Suite 825, Washington, District of Columbia 20006, US · 2nd Floor, Castlemead, Lower Castle Street, Bristol, UK BS1 3AG, GB · Immeuble IBEX Global - Rue 3xB,, Point E, Dakar,, BP. 45595, Dakar Fann, SN · 19th Floor, Center Point Building, Plot #66/3-2, Off Shaheed-e-Millat Expressway, Korangi, Karachi, PK · 2000 Enterprise Pkwy, Hampton, VA 23666, US
CX outsourcing experts for the world's leading brands.
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics. ibex leverages its diverse global team of more than 36,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
Offices: 1717 Pennsylvania Ave NW, Suite 825, Washington, District of Columbia 20006, US · 2nd Floor, Castlemead, Lower Castle Street, Bristol, UK BS1 3AG, GB · Immeuble IBEX Global - Rue 3xB,, Point E, Dakar,, BP. 45595, Dakar Fann, SN · 19th Floor, Center Point Building, Plot #66/3-2, Off Shaheed-e-Millat Expressway, Korangi, Karachi, PK · 2000 Enterprise Pkwy, Hampton, VA 23666, US
