Philippines · On-site
Overview The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled profess…
Skills: Leadership, Coaching, Performance Management, Interpersonal Skills, Analytical Skills
Islamabad, Islamabad, Pakistan · On-site
Overview ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client’s customers with their queries/concerns and provide an accura…
Skills: Customer Service, English Communication, MS Excel, MS Word, Problem Solving
Karachi, Sindh, Pakistan · On-site
Overview ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client’s customers with their queries/concerns and provide an accura…
Skills: Customer Service, English Communication, MS Excel, MS Word, Problem Solving
Philippines · On-site
Overview The Interim Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled…
Skills: Team management, Performance management, Coaching, Mentoring, Leadership
Philippines · On-site
Overview The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled profess…
Skills: Team Management, Performance Management, Coaching, Mentoring, Leadership
Philippines · On-site
Overview The Interim Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, develo…
Skills: Operations management, Team leadership, Sales management, Performance management, Staff training
Teuva, South Ostrobothnia, Finland · On-site
Overview The Quality Analyst is responsible for providing one-on-one feedback to advisors. This position is also responsible for interfacing with peers and team managers on best practice and advisor evaluations. Particip…
Skills: Quality Assurance, Technical Support, Customer Experience, Feedback Delivery, Coaching
United States · Remote Solely
Overview Work From Home in NEW MEXICO!! Jumpstart Your Career with Ibex! Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something …
Skills: Customer Service, Healthcare Insurance Knowledge, HIPAA Compliance, CRM Proficiency, Problem Solving
Wilkins Township, Pennsylvania, United States · On-site
Overview Customer Service Representatives are responsible for creating an exceptional experience at every interaction for both new and existing customers. If you don’t meet all of the qualifications but have a passion fo…
Skills: Customer Service, Written Communication, Verbal Communication, Billing, Collections
Karachi, Sindh, Pakistan · On-site
Overview Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. H…
Skills: Customer Experience, Communication, Problem Solving, Technical Communication, English Proficiency
Tagbilaran, Bohol, Philippines · On-site
Overview The RTA Supervisor will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources f…
Skills: Workforce Planning, Intraday Management, Scheduling, Forecasting, People Management
Philippines · On-site
Overview The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled profess…
Skills: Team management, Performance management, Coaching, Mentoring, Leadership
Portmore, Jamaica · On-site
Overview The Compliance Associate is responsible for conducting periodic reviews of individual account holders to ensure ongoing compliance with KYC/AML regulatory requirements. This role involves verifying customer iden…
Skills: KYC, AML, Negative News Screening, Identity Verification, Source of Wealth Assessment
Philippines · On-site
Overview The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, an…
Skills: Performance Management, Leadership, Interpersonal Skills, Customer Service, Organizational Skills
Lahore, Punjab, Pakistan · On-site
Overview ibex. is an elite CX outsourcer for the world’s startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational …
Skills: Genesys Cloud, Telecom Engineering, Contact Center Solutions, People Leadership, SIP Trunking
Lahore, Punjab, Pakistan · On-site
Overview Associate Telecom Engineer is responsible for supporting Central Genesys cloud/telephony operations across IBEX Global contact centers. As a member of the CGC team, the engineer's duties include serving as the p…
Skills: Genesys Cloud, VoIP, SIP, Telecommunications Principles, Troubleshooting
Philippines · On-site
Overview The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client’s quality values and methodology. Responsibilities Monitoring of Calls – 15-30 calls per day D…
Skills: Quality Assurance, Call Monitoring, Data Analysis, Reporting, Process Improvement
Lahore, Punjab, Pakistan · On-site
Overview We are looking for a PMO to manage end-to-end AI and enterprise integration implementations. The role requires a mix of technical understanding, client coordination, project execution, and vendor management. The…
Skills: Project Management, AI Implementation, Enterprise Integration, Vendor Management, IT Architecture
Philippines · On-site
Overview The Workforce Manager will oversee a team of WFM personnel that are responsible for all facets of workforce planning and intraday management. He or she will determine and communicate work schedules and resources…
Skills: Workforce Management, Forecasting, Scheduling, Intraday Management, Analytical Skills
Washington, District of Columbia, United States · On-site
Overview Jumpstart Your Career with Ibex! Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with p…
Skills: Customer Service, Healthcare Insurance Knowledge, HIPAA Compliance, CRM Proficiency, Problem Solving
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The Team Manager is responsible for managing and motivating a team of technical support agents to achieve key performance metrics and service level agreements. This includes coaching agents, resolving escalated customer issues, and reporting metric attainment to site operations.
Candidates must have at least one year of experience in a related field and one year of experience as a supervisor. Strong leadership, analytical, and communication skills are required to effectively manage team performance and behavior.
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
CX outsourcing experts for the world's leading brands.
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics. ibex leverages its diverse global team of more than 36,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
Offices: 1717 Pennsylvania Ave NW, Suite 825, Washington, District of Columbia 20006, US · 2nd Floor, Castlemead, Lower Castle Street, Bristol, UK BS1 3AG, GB · Immeuble IBEX Global - Rue 3xB,, Point E, Dakar,, BP. 45595, Dakar Fann, SN · 19th Floor, Center Point Building, Plot #66/3-2, Off Shaheed-e-Millat Expressway, Korangi, Karachi, PK · 2000 Enterprise Pkwy, Hampton, VA 23666, US
CX outsourcing experts for the world's leading brands.
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics. ibex leverages its diverse global team of more than 36,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
Offices: 1717 Pennsylvania Ave NW, Suite 825, Washington, District of Columbia 20006, US · 2nd Floor, Castlemead, Lower Castle Street, Bristol, UK BS1 3AG, GB · Immeuble IBEX Global - Rue 3xB,, Point E, Dakar,, BP. 45595, Dakar Fann, SN · 19th Floor, Center Point Building, Plot #66/3-2, Off Shaheed-e-Millat Expressway, Korangi, Karachi, PK · 2000 Enterprise Pkwy, Hampton, VA 23666, US
