Teuva, South Ostrobothnia, Finland · On-site
Overview The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, an…
Skills: Operations management, Team leadership, Performance management, Data analysis, Customer service
Lahore, Punjab, Pakistan · On-site
Overview Ibex. Is looking for a Senior Project Manager who can act as bridge b/w client and Development Teams. Work with internal and external customers to analyze the needs and align product roadmap to strategic goals. …
Skills: Project Management, Product Management, Agile Methodologies, Stakeholder Management, Backlog Grooming
Parañaque, Metro Manila, Philippines · On-site
Overview The Subject Matter Expert provides support within the department and are responsible for overseeing the day to day operation, performance and results for their assigned teams ensuring work is performed with qual…
Skills: Customer Service, Team Leadership, Reporting, Analytical Skills, Organizational Skills
Teuva, South Ostrobothnia, Finland · On-site
Overview Conduct interviews to assess communication skills and gauge job fit for entry level positions (CSR, TSR and Sales Agents) Administer tests and assist in presenting job offer Assess system-wide recruitment needs …
Skills: Volume Recruiting, Interviewing, Sourcing, MS Office, Time Management
Parañaque, Metro Manila, Philippines · On-site
Overview The Assistant WFM Manager is a junior manager who manages either planners or both planners and real time analysts. This person is responsible for managing and auditing staff plans across multiple sites and LOBs …
Skills: Workforce Management, Staff Planning, Real Time Management, People Management, Analytical Skills
Portmore, Jamaica · On-site
Overview Are you passionate about Skincare, Haircare, Nailcare or Make up? This is an exciting opportunity to pioneer as Guest Services Specialist for our Beauty Services and Retail Client. Guest Support Specialists are …
Skills: Customer Service, Verbal Communication, Written Communication, Conflict Resolution, De-escalation
Parañaque, Metro Manila, Philippines · On-site
Overview The WFM Supervisor candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and r…
Skills: Workforce Planning, Intraday Management, Scheduling, Forecasting, Staffing Models
Karachi Division, Sindh, Pakistan · On-site
Overview We are seeking a detail-oriented and analytical Financial Analyst to support strategic decision-making by developing financial models, performing in-depth analysis, and delivering actionable insights. The ideal …
Skills: Financial Modeling, Financial Analysis, Budgeting, Forecasting, Microsoft Excel
Tagbilaran, Bohol, Philippines · On-site
Overview The Recruitment Associate supports the hiring process by sourcing, screening, coordinating, and onboarding candidates. This role works closely with hiring managers and HR teams to ensure a positive candidate exp…
Skills: Sourcing, Screening, Behavioral Interviewing, Onboarding, Candidate Profiling
Philippines · On-site
Overview A client of ours is seeking a skilled Marketing Professional with expertise in Marketo and Salesforce to help them maintain, improve and expand their extensive instance with all its programs, campaigns and integ…
Skills: Marketo, Salesforce, Campaign Management, Marketing Automation, Data Management
Philippines · On-site
Overview The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled profess…
Skills: Leadership, Coaching, Performance Management, Interpersonal Skills, Analytical Skills
Philippines · On-site
Overview This position is responsible for preparing and updating accounting books, bank reconciliations, check preparation requests and other general accounting duties. Responsibilities Monitors and provides advise to ve…
Skills: Bank Reconciliation, Bookkeeping, Accounts Receivable, Accounts Payable, GAAP
Tagbilaran, Bohol, Philippines · On-site
Overview The Sr. Operations Manager is responsible for managing performance of the Operations Managers, its team leaders and their representatives in providing quality services to meet performances and quality needs of c…
Skills: Leadership, Performance Management, Analytical Skills, Communication Skills, Time Management
Philippines · On-site
Overview The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, an…
Skills: Operations management, Team leadership, Sales management, Performance management, Staff training
Philippines · On-site
Overview The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled profess…
Skills: Team management, Coaching, Leadership, Performance management, Analytical skills
On-site
Overview The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled profess…
Skills: Team management, Performance management, Coaching, Mentoring, Leadership
Lahore, Punjab, Pakistan · On-site
Overview Intern Responsibilities Making initial phone calls to pre-screen candidates. Conducting brief, structured interviews to assess qualifications. Supporting our recruitment team with various administrative tasks. Q…
Skills: Talent Acquisition, Candidate Pre-screening, Interviewing, Administrative Support, Recruitment
Lahore, Punjab, Pakistan · On-site
Overview Lead Supervisor Operations Responsibilities Strong call center background with at least 2 years of experience in CC operations Ability to analyze metrics, KPIs, and reports to identify performance gaps Demonstra…
Skills: Call Center Operations, KPI Analysis, Performance Management, Client Presentation, Escalation Resolution
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Operations Manager is responsible for the daily functional supervision of staff, including work assignment, performance monitoring, and team development. They must ensure productivity and service level goals are met while maintaining strong client relationships and managing account-related issues.
Candidates must have at least 2 years of experience as an Operations or Program Manager and possess strong leadership and analytical skills. A bachelor's degree in any field is preferred, along with the ability to work flexible graveyard or shifting schedules.
The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
CX outsourcing experts for the world's leading brands.
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics. ibex leverages its diverse global team of more than 36,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
Offices: 1717 Pennsylvania Ave NW, Suite 825, Washington, District of Columbia 20006, US · 2nd Floor, Castlemead, Lower Castle Street, Bristol, UK BS1 3AG, GB · Immeuble IBEX Global - Rue 3xB,, Point E, Dakar,, BP. 45595, Dakar Fann, SN · 19th Floor, Center Point Building, Plot #66/3-2, Off Shaheed-e-Millat Expressway, Korangi, Karachi, PK · 2000 Enterprise Pkwy, Hampton, VA 23666, US
CX outsourcing experts for the world's leading brands.
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics. ibex leverages its diverse global team of more than 36,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
Offices: 1717 Pennsylvania Ave NW, Suite 825, Washington, District of Columbia 20006, US · 2nd Floor, Castlemead, Lower Castle Street, Bristol, UK BS1 3AG, GB · Immeuble IBEX Global - Rue 3xB,, Point E, Dakar,, BP. 45595, Dakar Fann, SN · 19th Floor, Center Point Building, Plot #66/3-2, Off Shaheed-e-Millat Expressway, Korangi, Karachi, PK · 2000 Enterprise Pkwy, Hampton, VA 23666, US
