Munich, Bavaria, Germany · Hybrid
$120k–$154k/yr
Company Description With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely…
Skills: Product strategy, Martech, Customer lifecycle, CRM, CDP
Vienna, Austria · Hybrid
$72k–$89k/yr
Company Description With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely…
Skills: Accounts Payable, Team Leadership, SAP, SAP S/4HANA, OpenText VIM
Vienna, Austria · Hybrid
$72k–$89k/yr
Company Description With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely…
Skills: Accounts Payable, Team Leadership, SAP, SAP S/4HANA, OpenText VIM
Munich, Bavaria, Germany · Hybrid
$70k–$85k/yr
Company Description With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely…
Skills: Business Intelligence, Marketing Intelligence, Data Analysis, Retail Media, E-commerce
London, England, United Kingdom · Hybrid
$53k–$64k/yr
Company Description With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely…
Skills: Business Intelligence, Marketing Intelligence, Data Analysis, Retail Media, E-commerce
Munich, Bavaria, Germany · Hybrid
$70k–$85k/yr
Company Description With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely…
Skills: Business Intelligence, Marketing Intelligence, Retail Media, E-commerce, SQL
Munich, Bavaria, Germany · Hybrid
$85k–$104k/yr
Company Description With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely…
Skills: Finnish, English, E-commerce operations, Product data management, Content management
Madrid, Madrid Community, Spain · Hybrid
$30k–$36k/yr
Company Description With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely…
Skills: Finnish, English, E-commerce, Product listings, Content management
London, England, United Kingdom · Hybrid
$29k–$36k/yr
Company Description With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely…
Skills: Finnish, English, E-commerce operations, Product data management, Content management
Munich, Bavaria, Germany · Hybrid
$43k–$52k/yr
Company Description With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely…
Skills: Finnish, English, E-commerce operations, Product data management, Content management
Munich, Bavaria, Germany · Hybrid
$170k–$208k/yr
Company Description With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely…
Skills: Category management, E-commerce, Retail, FMCG, Analytical skills
Munich, Bavaria, Germany · Hybrid
Company Description With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely…
Skills: Campaign management, Shop management, E-commerce, Marketing, Sales
Munich, Bavaria, Germany · Hybrid
$58k–$70k/yr
Company Description With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely…
Skills: Vendor management, Category management, Commercial negotiation, Strategic planning, Data analysis
Munich, Bavaria, Germany · Hybrid
Company Description With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely…
Skills: Marketplace management, Seller onboarding, Data analysis, Market research, Lead generation
Munich, Bavaria, Germany · Hybrid
$70k–$85k/yr
Company Description With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely…
Skills: Category management, Vendor management, Purchasing, E-commerce, Strategic thinking
Munich, Bavaria, Germany · Hybrid
$84k–$103k/yr
Company Description With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely…
Skills: AI Systems Engineering, Microsoft Copilot, Google Gemini, Microsoft Power Platform, Workato
Madrid, Madrid Community, Spain · Hybrid
$51k–$62k/yr
Company Description With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely…
Skills: Model Context Protocol, Context Engineering, LLM Orchestration, RAG, Vector Databases
Madrid, Madrid Community, Spain · Hybrid
$51k–$62k/yr
Company Description With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely…
Skills: Distributed Systems, Microservices, Event-driven Architectures, Java, Python
Munich, Bavaria, Germany · Hybrid
$164k–$200k/yr
Company Description With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely…
Skills: Technical Strategy, Engineering Management, Software Architecture, AI and Automation, AdTech
Madrid, Madrid Community, Spain · Hybrid
$118k–$144k/yr
Company Description With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely…
Skills: Technical Strategy, Engineering Management, Software Architecture, AI and Automation, Budget Planning
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The Group Product Manager will define the product strategy and roadmap for customer lifecycle, Martech, and identity management domains. They are responsible for leading and coaching product teams while ensuring alignment across marketing, technology, and data departments.
Candidates must have 8–12+ years of experience in product management with at least 4 years in a leadership role. Deep expertise in Martech ecosystems, CRM/CDP platforms, and customer data foundations is required.
With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.
The Group Product Manager will lead the Customer Experience & Communications domain within Acquisition & Retention. This role is accountable for defining the product strategy, roadmap, stakeholder alignment, and business impact across Martech, lifecycle communications, customer identity and access management, progressive profiling, personalisation, and customer self-service capabilities.
The role requires a senior product leader who can combine customer lifecycle expertise, platform thinking, commercial understanding, and strong stakeholder management.
Key Responsibilities
Scope of Ownership
The role will cover:
Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too.
Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.
A note on compensation: We believe in being transparent about salary ranges. The range shown reflects the full scope that the role can grow into over time, depending on experience, skills, and impact. Most offers are positioned around the midpoint of the range, ensuring a fair and consistent approach across our teams.
At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.
#LI-Hybrid
Europe’s number 1 online pet supplier
We are zooplus. With over 25 years of exclusive focus on online retail in pet supplies, we are a trailblazer in the industry. Every day, we go the extra mile to meet the unique needs of pets, delivering exceptional value to our customers with an ever-expanding range of nutritional and lifestyle products, proprietary premium food and accessory brands, expert advice, convenient services, and loyalty programs. Our commitment to innovation drives us as a team to lead the industry and set new standards for personalized, convenient shopping, consistently exceeding our customers' expectations. This dedication has made us the number one choice for over 11 million customers in 30 countries across Europe. Headquartered in Munich, Germany, zooplus employs over 1,200 people across Europe.
Offices: Sonnenstr. 15, Munich, Bayern 80331, DE · North Bailey House, New Inn Hall Street, Oxford, OX1 2EA, UK, GB · 2 rue du Vieux Marché aux Vins, Strasbourg, 67000, FR · Calle de Génova, 17, Madrid, Autonome Gemeinschaft Madrid 28004, ES · ul. Pawia 17, Kraków, 30-003, PL
Europe’s number 1 online pet supplier
We are zooplus. With over 25 years of exclusive focus on online retail in pet supplies, we are a trailblazer in the industry. Every day, we go the extra mile to meet the unique needs of pets, delivering exceptional value to our customers with an ever-expanding range of nutritional and lifestyle products, proprietary premium food and accessory brands, expert advice, convenient services, and loyalty programs. Our commitment to innovation drives us as a team to lead the industry and set new standards for personalized, convenient shopping, consistently exceeding our customers' expectations. This dedication has made us the number one choice for over 11 million customers in 30 countries across Europe. Headquartered in Munich, Germany, zooplus employs over 1,200 people across Europe.
Offices: Sonnenstr. 15, Munich, Bayern 80331, DE · North Bailey House, New Inn Hall Street, Oxford, OX1 2EA, UK, GB · 2 rue du Vieux Marché aux Vins, Strasbourg, 67000, FR · Calle de Génova, 17, Madrid, Autonome Gemeinschaft Madrid 28004, ES · ul. Pawia 17, Kraków, 30-003, PL
