Krakow, Lesser Poland Voivodeship, Poland · Hybrid
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backb…
Skills: Customer support, Technical support, Problem analysis, Multitasking, Communication
Dallas, Texas, United States · Hybrid
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backb…
Skills: Talent acquisition, Executive recruiting, Workday ATS, LinkedIn Recruiter, Candidate sourcing
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backb…
Skills: Java, Multithreading, Unix, Linux, SQL
Montevideo, Montevideo, Uruguay · Hybrid
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backb…
Skills: Technical support, SaaS, Airline IT, Travel technology, Incident management
Dallas, Texas, United States · Hybrid
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backb…
Skills: Project management, Airline IT, SaaS, Travel technology, Cross-functional leadership
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backb…
Skills: Product management, E-commerce, SaaS, Travel technology, API
Dallas, Texas, United States · Hybrid
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backb…
Skills: B2B data sales, Media partnerships, Account management, Travel tech, SaaS
Richmond, England, United Kingdom · Hybrid
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backb…
Skills: Strategic sales, Commercial partnerships, Business development, Airline payments, Fintech
Bengaluru, Karnataka, India · Hybrid
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backb…
Skills: Java, Spring Boot, GCP, Rest API, Soap API
Bengaluru, Karnataka, India · On-site
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backb…
Skills: Desktop Support, Windows, MacOS, Microsoft Office 365, Active Directory
Bengaluru, Karnataka, India · On-site
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backb…
Skills: ServiceNow, ITOM, Discovery, Service Mapping, CMDB
Bengaluru, Karnataka, India · Hybrid
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backb…
Skills: Data Science, Machine Learning, Python, Golang, C++
Bengaluru, Karnataka, India · On-site
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backb…
Skills: Software Engineering, AI Engineering, People Management, Generative AI, LLMs
Bengaluru, Karnataka, India · On-site
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backb…
Skills: Java, Spring Boot, Microservices, Generative AI, Machine Learning
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backb…
Skills: Product management, Product strategy, Roadmap development, Stakeholder management, Agile methodology
Bengaluru, Karnataka, India · Hybrid
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backb…
Skills: Kubernetes, GKE, GCP, Python, Shell
Ciudad de México, Mexico · Remote OK
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backb…
Skills: Enterprise software sales, Account management, Airline IT, Travel tech, SaaS
Dallas, Texas, United States · Hybrid
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backb…
Skills: Corporate Accounting, Compliance, Financial Processes, Master Data Governance, Internal Controls
Bengaluru, Karnataka, India · Hybrid
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backb…
Skills: GenAI, Agentic AI, Google Cloud Platform, Java, Python
Dallas, Texas, United States · Hybrid
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backb…
Skills: Employee engagement, Inclusion and diversity, Internal communications, Strategic planning, Content development
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Provide technical support to travel agencies by analyzing and resolving complex issues within the Sabre reservation system. Act as a liaison between internal teams to ensure prompt resolution while maintaining high service standards.
Requires professional fluency in English and at least one other language such as French, Italian, or Greek. Candidates should possess strong analytical skills, computer proficiency, and a willingness to work in a hybrid office environment.
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
Product Support Analyst I - location Krakow - hybrid work (3 days per week in the office)
What does our Team do?
We assist travel agencies with the analysis, recreation, and resolution from simple to high complexity problems, follow up on incoming Cases serving as Frontline Support for customers hosted in the Sabre reservations system and using our broad portfolio of Solutions.
We Provide Technical support through different communication channels using advanced software and diagnostic tools, as well as recommend best business practices to customers on the application usability and system maintenance.
Act as a liaison between different internal teams ensuring a prompt resolution is achieved while working in a high-speed multitasking environment. Showing a high sense of urgency for sensitive issues and ensuring the right level of communication is maintained with internal and external teams according to the appropriate defined KPI goals.
We provide our customers (travel agents) with awesome customer service and we play a key part in building long-lasting relationships with them.
IT Doesn’t always mean “to code”
Great place to work. Great place to grow!
For fresh graduates and those with years of experience.
For people interested in technology and for those with expertise in tourism.
We provide multi-skilled, multilingual, cross-functional support to our business partners.
Job Requirements
Required experience and skills:
Professional fluency in written and spoken English
Professional fluency in written and spoken French, Italian or Greek
Polish and Arabic language also would be a plus
Ability to analyze and identify key problems and make decisions to solve issues
Excellent interpersonal and teamwork skills
Ability to provide customer support using available contact channels: phone, email, chat
Very good computer skills
Knowledge of Microsoft Windows OS, knowledge of MAC OS will be valued
Ability to extend knowledge in the area of new technologies
GDS knowledge (Sabre, Galileo, Amadeus) and travel industry knowledge will be valued
After the training period, willingness to work in a hybrid mode (3 days per week from the office)
Paid time off
Year-End-Break: enjoy additional fully paid days off during the last week of the year
Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.
Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice
Your money
My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card
Tax deduction: take the opportunity to claim deductible costs, reducing your income tax
Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury
Baby Bonus: benefit from one-time allowance on childbirth or adoption
Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services
Health and wellness
Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services
Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package
Employee Assistance Program: find help in free, confidential program with a certified counselor
Life insurance: sign up for free, high coverage life insurance program
Career development
English & Polish lessons: improve your language skills during lessons led by native speakers
Professional development: enjoy access to Udemy learning platform as well as join Sabre live learning sessions
Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)
And more
Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well
Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more
Attractive Referral Bonus: earn $2500 USD for every hired referral
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.
Please note that only candidates who meet the minimum requirements will proceed in the selection process.
Sabre is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.
Technology that takes you wherever you want to go.
We've rebuilt our entire business around one thing: your success. Whether you're looking to break free from closed systems, tap into agentic AI, or build the next wave of travel innovation, we're the technology partner in your corner. Guiding, challenging, and championing you all the way to greater success. Let's get going.
Offices: 3150 Sabre Drive, Southlake, Texas 76092, US · #7, Whitefield Main Road, Unit 1 & 2, Level 2, 3 & 4, Navigator Building, ITPB, Bangalore, Karnataka 560066, IN · Zonamerica, Ruta 8 km. 17.500, Bldg. 400, Montevideo, Montevideo CP91600, UY · Księdza Józefa Tischnera 8, Cracow, Małopolskie 30-418, PL · 1 Paya Lebar Link, #05-05 PLQ 2, Singapore, Paya Lebar Quarter 408533, SG
Technology that takes you wherever you want to go.
We've rebuilt our entire business around one thing: your success. Whether you're looking to break free from closed systems, tap into agentic AI, or build the next wave of travel innovation, we're the technology partner in your corner. Guiding, challenging, and championing you all the way to greater success. Let's get going.
Offices: 3150 Sabre Drive, Southlake, Texas 76092, US · #7, Whitefield Main Road, Unit 1 & 2, Level 2, 3 & 4, Navigator Building, ITPB, Bangalore, Karnataka 560066, IN · Zonamerica, Ruta 8 km. 17.500, Bldg. 400, Montevideo, Montevideo CP91600, UY · Księdza Józefa Tischnera 8, Cracow, Małopolskie 30-418, PL · 1 Paya Lebar Link, #05-05 PLQ 2, Singapore, Paya Lebar Quarter 408533, SG
