Cairo, Cairo, Egypt · On-site
About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enter…
Skills: UX Research, Employee Experience, Service Design, User Journey Mapping, Usability Testing
Cairo, Cairo, Egypt · Hybrid
The Team Acting as the primary point of contact for fee earners at Associate level and below within the Cairo office, this role is responsible for delivering a comprehensive range of Legal Support Assistant services. The…
Skills: Arabic Fluency, English Fluency, Document Management Systems, Case Management Systems, Microsoft Office
Cairo, Cairo, Egypt · On-site
Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shar…
Skills: Data Analysis, Python, Power BI, MS Excel, MS Access
Cairo, Cairo, Egypt · Remote Solely
$700/hr–$900/hr
This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the clie…
Skills: Lead Engagement, Market Research, CRM Management, Lead Qualification, Customer Rapport Building
Cairo, Cairo, Egypt · On-site
Lead day-to-day operations across multi-industry client accounts (voice/non-voice, inbound/outbound, English/Arabic, etc.) Own and manage client relationships, ensuring ongoing alignment, feedback loops, and reporting Dr…
Skills: Service Delivery Management, Client Relationship Management, Operational Planning, Strategic Thinking, Risk Management
Cairo, Cairo, Egypt · On-site
About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enter…
Skills: Incident Management, IT Service Management, ITIL Framework, Major Incident Coordination, Stakeholder Communication
Cairo, Cairo, Egypt · Hybrid
Job Title: Nespresso Customer Service Specialist Position Snapshot Location: Cairo, Egypt Company: Nestlé Business Solutions Full-time/Hybrid mode Fluent in English (Level C1) About Us Nestlé Business Solutions (NBS) is …
Skills: Customer Engagement, Microsoft Office, English Fluency, Interpersonal Communication, Multitasking
Cairo, Cairo, Egypt · On-site
Job Title: B2B Customer Acquisition Specialist Job Description The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a pri…
Skills: B2B Sales, Customer Acquisition, CRM Management, Lead Qualification, Lead Conversion
Cairo, Cairo, Egypt · On-site
About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enter…
Skills: Quality Monitoring, Quality Auditing, Customer Experience, Service Management, Analytical Reporting
Cairo, Cairo, Egypt · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Problem Solving, Hotel Property Management Systems, Multitasking, English Fluency, Guest Relationship Management
Cairo, Cairo, Egypt · Hybrid
Line of Service Advisory Industry/Sector Technology Specialism Advisory - Other Management Level Associate Job Description & Summary We are seeking Associate Level 2 and 3 Atlassian Products Support Engineers to join our…
Skills: Atlassian Jira, Atlassian Confluence, Technical Support, Application Performance Optimization, Scripting
Cairo, Cairo, Egypt · On-site
Why join us? BACS is a product that is owned and operated by Pay.uk. HSBC customers use this product to for bill payers and billers, employees and employers, charities and donors, clients and suppliers, and government. P…
Skills: Payment Processing, Customer Service, Communication Skills, Multi-tasking, Relationship Building
Cairo, Cairo, Egypt · On-site
First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticip…
Skills: Communication Skills, Problem Solving, Local Language Fluency, Computer Literacy, Basic Mathematics
Cairo, Cairo, Egypt · On-site
The American Association for Continuous Education is an international organization that specialises in providing continuous medical education for healthcare professionals. We are looking for a proactive and solution-orie…
Skills: Digital Operations, Account Management, Problem-Solving, Troubleshooting, Organizational Skills
Cairo, Cairo, Egypt · On-site
Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you b…
Skills: Luxury Hospitality Management, Guest Relations, Team Leadership, Operational Excellence, Conflict Resolution
Cairo, Cairo, Egypt · On-site
JOB TITLE Employee Specialist Life Cycle | MAF Global Solutions | GS - People & Organisation ROLE SUMMARY As ELC Specialist you will be responsible for the employees’ Offboarding process. You will be the first point of c…
Skills: Offboarding, SuccessFactors, HR Services, Time Management, Labor Laws
Cairo, Cairo, Egypt · On-site
Job Summary We are hiring a motivated Field Application Specialist to join our technical support team in a medical equipment and biotechnology distribution company. The selected candidate will support our genomics and bi…
Skills: Molecular Biology, Genomics, Biotechnology, DNA/RNA Extraction, PCR
Cairo, Cairo, Egypt · Hybrid
We are looking for a Customer Support Agent that will be representing the company with our current and potential clients Respond the inbound calls and outbound calls on time Handle users' requirements on the spot Follow …
Skills: Communication Skills, Phone Communication, Active Listening, Customer Orientation, Multitasking
Cairo, Cairo, Egypt · On-site
الرد على المكالمات الواردة والتفاعل مع استفسارات العملاء ومشاكلهم. معالجة شكاوى العملاء بكفاءة والعمل على حلها بشكل مرضٍ. توجيه العملاء إلى الأقسام أو الأشخاص المناسبين عند الضرورة. الالتزام بسياسات وإجراءات الشركة الخاص…
Skills: Customer Service, Call Handling, Complaint Resolution, Communication Skills, Performance Metrics Tracking
Cairo, Cairo, Egypt · On-site
$75/hr–$90/hr
Job Description Join our program supporting Airbnb’s Luxe program as a Home Consultant and help us uphold the exceptional quality and hospitality standards expected from the luxury homes in Airbnb’s Luxe offering. As par…
Skills: Communication Skills, Attention To Detail, English Proficiency, Tech Savvy, Property Evaluation
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The specialist will enhance end-user experience across Service Desk and digital support channels by identifying pain points and analyzing user behavior. They will translate research findings into actionable initiatives to improve operational service design.
Candidates should have 3-5 years of experience in UX Research or Service Design, specifically within IT Service Desk environments. A bachelor's degree in HCI, Psychology, or a related field is preferred along with fluency in English.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
We're looking for a passionate and experienced UX Service Desk Specialist (UX SD) to join our vibrant team! As the UX Service Desk Specialist, you will be responsible for understanding and enhancing end-user experience across Service Desk and digital support channels by identifying pain points, analyzing user behavior, and translating qualitative and quantitative insights into actionable experience improvement initiatives.
• Conduct UX and employee experience research across Service Desk and digital support channels.
• Analyze user journeys, touchpoints, and interactions across Service Desk processes.
• Perform qualitative and quantitative research, including interviews, surveys, focus groups, and usability testing.
• Create and maintain user personas representing different Service Desk user groups.
• Collaborate with Data Analysts, DEM Tool SMEs, and Experience Managers to triangulate insights.
• Translate research findings into actionable recommendations to improve Service Desk experience.
• Support root cause analysis for experience-related issues identified through XMO analytics.
• Document findings and maintain insights in the Experience Management Tracker.
• Bachelor’s degree in Human-Computer Interaction, Information Systems, Psychology, Business, or a related field (preferred).
• Minimum 3–5 years of experience in UX Research, Employee Experience, Service Design, or a related field.
• Proven experience working in IT Service Desk or digital support environments.
• In-depth understanding of UX research methods and service design in operational contexts.
• Excellent communication, interpersonal, and problem-solving skills.
• Fluency in written and spoken English.
• Strong analytical, synthesis, and reporting skills.
• Proficiency in UX research and analytics tools, including survey platforms, visualization tools, and DEM solutions.
Make it real.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real | www.capgemini.com
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There are currently 301 open customer service & support positions in Cairo, Egypt listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Marriott International Hotels, Inc., Sutherland, Future Group Language Solutions, Bupa Global, Four Seasons, among others. Browse the listings above to see every active employer.
Yes — 54 of the 301 open customer service & support positions offer remote or hybrid work (20 remote, 34 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
