Customer Service & Support Jobs in Giza, Egypt (Now Hiring) — 20 open

Grow Your Career with Us!
We are searching for a proactive and dedicated individual to join our team as an Account Manager with a marketing background. If you have a passion for building strong client relationships, thrive in a dynamic environment, and possess a blend of marketing insight and commercial acumen, we want to hear from you!

Key Responsibilities in Account Management:

• Act as the main point of contact for assigned clients, ensuring consistent communication and trust.
• Prepare accurate quotations, proposals, and presentations tailored to client needs.
• Build and maintain strong, long-term client relationships to drive satisfaction and retention.
• Coordinate with internal teams (SEO, PPC, content, design, web development) to deliver integrated and effective marketing campaigns.
• Monitor campaign performance, provide reports, and proactively suggest optimizations.
• Handle client feedback, resolve challenges, and ensure service excellence.
• Support the Marketing Director in account planning, strategy, and upselling opportunities.

Requirements

• 2-3 years of proven experience as an Account Manager in a digital marketing agency (B2B or SaaS experience preferred).
• Strong knowledge of digital marketing fundamentals (SEO, PPC, social media, content, web development basics).
• Excellent communication and presentation skills in English and Arabic.
• Experience in preparing quotations, proposals, and campaign briefs.
• Strong organizational skills with the ability to manage multiple accounts simultaneously.
• Proficiency with marketing/CRM/project management tools is a plus.

Soft Skills

• Client-centric mindset with excellent relationship-building skills.
• Detail-oriented and proactive problem solver.
• Collaborative team player with the ability to work cross-functionally.
• Resilient under pressure with strong time management skills.

Preferred

• Previous experience managing SaaS or tech-related accounts.
• Familiarity with AI-powered marketing tools and automation platforms.
• Ability to contribute to strategic campaign planning and growth initiatives.

Role Details

• Full-time position.
• Hybrid work model (in-office and remote).
• Opportunities for career growth and professional development.
• Inclusive and collaborative workplace culture.

If you are an energetic professional who thrives in a client-focused, marketing-driven environment, apply now and take the next exciting step in your career!