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Full-time
bachelor degree
Posted 1d ago
~40 hrs/week
Responsibilities
The Lobby Manager oversees daily lobby operations, ensuring a high-quality guest experience and seamless beverage service. They are responsible for leading the service team, managing inventory, and coordinating with various hotel departments to maintain service standards.
Requirements
Candidates must have 3-5 years of experience in hospitality or F&B management with strong beverage knowledge. Excellent communication skills, leadership abilities, and a professional demeanor are required to handle high-profile guests and fast-paced environments.
Full job description
Company Description
With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.
A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.
Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh
Job Description
Position Overview
We are seeking an experienced and service-driven Lobby Manager with a strong background in beverage operations to oversee the lobby experience and ensure exceptional guest service. The ideal candidate combines polished hospitality skills with solid knowledge of beverages, bar operations, and service standards.
The Lobby Manager will be responsible for creating a welcoming, energetic, and sophisticated lobby environment while supporting beverage service and coordinating closely with the Front Office, Food & Beverage, and other hotel departments.
Key Responsibilities
Manage the daily operation and guest experience within the hotel lobby.
Welcome and engage guests, ensuring a warm, professional, and personalized experience.
Oversee lobby beverage service, including coffee, cocktails, mocktails, wines, spirits, and other beverage offerings.
Maintain high standards of beverage presentation, quality, and service.
Lead, coach, and motivate lobby and beverage service team members.
Monitor service levels and proactively resolve guest concerns or complaints.
Coordinate with Food & Beverage, Front Office, Housekeeping, and Events teams to ensure seamless operations.
Monitor beverage inventory, par levels, requisitions, and product availability.
Support beverage cost control, wastage reduction, and adherence to company standards.
Ensure compliance with hygiene, food safety, licensing, and responsible alcohol-service requirements.
Maintain the lobby’s appearance, ambiance, cleanliness, and overall presentation.
Assist with lobby activations, promotions, tastings, seasonal concepts, and special events.
Develop and maintain strong relationships with regular guests and VIPs.
Monitor guest feedback and identify opportunities to improve the lobby and beverage experience.
Prepare operational reports and communicate relevant issues and opportunities to management.
Ensure team members consistently follow SOPs, grooming standards, and service procedures.
Qualifications
Minimum 3–5 years of experience in hospitality, preferably in a hotel, lounge, bar, restaurant, or upscale F&B environment.
Previous supervisory or management experience is required.
Strong beverage knowledge, including cocktails, spirits, wine, coffee, mocktails, and contemporary beverage trends.
Experience with beverage service, inventory management, and cost control.
Excellent communication and interpersonal skills.
Strong guest-service mindset with the ability to handle VIP and high-profile guests professionally.
Confident leadership and team-management abilities.
Strong organizational skills and attention to detail.
Ability to work in a fast-paced, multicultural hospitality environment.
Professional appearance and excellent grooming standards.
Flexibility to work evenings, weekends, holidays, and during special events.
Hospitality, Hotel Management, or related qualification is preferred.
Relevant beverage certifications are an advantage.
Additional Information
Key Competencies
Guest Experience | Beverage Expertise | Leadership | Communication | Problem Solving | Service Excellence | Commercial Awareness | Team Development | Attention to Detail
Success in This Role
Success will be measured by delivering a consistently exceptional lobby experience, maintaining high beverage and service standards, developing a strong team culture, controlling beverage costs, and creating a lobby environment that encourages guest engagement, repeat visits, and positive feedback.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
How many Customer Service & Support jobs are open in Sharm El Sheikh, Egypt right now?
There are currently 38 open customer service & support positions in Sharm El Sheikh, Egypt listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Sharm El Sheikh, Egypt?
Companies currently hiring include Accor, Hilton, Four Seasons, CIB Egypt, Marriott International Hotels, Inc., among others. Browse the listings above to see every active employer.
How do I apply for Customer Service & Support jobs in Sharm El Sheikh, Egypt?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.