Nasr City, Cairo, Egypt · On-site
Job Summary The Hotel Operations Specialist is responsible for ensuring smooth booking experiences by managing client inquiries, resolving operational issues, and coordinating with suppliers and internal teams. The role …
Skills: Customer Service, Hotel Reservations, Problem Solving, Professional Email Writing, Business English
Nasr City, Cairo, Egypt · On-site
Business Development & Lead Generation Identify and generate new business opportunities through cold calling, networking, referrals, and other sales channels. Build and maintain a strong pipeline of qualified prospects. …
Skills: Business Development, Lead Generation, Cold Calling, Account Management, B2B Sales
Nasr City, Cairo, Egypt · On-site
iSchool is excited to offer a Customer Support Chat Internship for individuals looking to gain hands-on experience in the e-learning industry. As a Customer Support Chat Intern, you will assist our customer support team …
Skills: Written Communication, Problem Solving, Technical Troubleshooting, Customer Onboarding, English Proficiency
Nasr City, Cairo, Egypt · On-site
<p>citPEAK is extending their team in Cairo with a German Speaking Sales Development Representative.</p> <h2 id="tasks">Tasks</h2> <p>• Cold call into prospects generated by variety of outside sources</p> <p>• Engage and…
Skills: German Language, Cold Calling, Lead Qualification, CRM, Sales Development
Nasr City, Cairo, Egypt · On-site
About Wego: We’re on a mission to help people discover the real value of travel — to inspire, to give more reasons, to make it easy — for you to go. Our company was founded back in 2005, and since then, we’ve imagined an…
Skills: Real-Time Analysis, Workforce Management, Contact Center Operations, Analytical Skills, Decision-Making
Nasr City, Cairo, Egypt · On-site
About iSchool iSchool is a leading EdTech organization dedicated to empowering the next generation of tech talent across Egypt and the region. We provide innovative educational programs in programming, artificial intelli…
Skills: Lead Generation, Prospecting, Customer Engagement, CRM, Market Research
Nasr City, Cairo, Egypt · Hybrid
Date Posted: 2026-03-12 Country: Egypt Location: 11 M.Mandour, Nasr City, Cairo At Otis, we move billions of people every day! How? Through our talented Team of more than 72,000 employees, who are passionate about what w…
Skills: ITIL, Microsoft O365, Microsoft Exchange, Microsoft Teams, ServiceNow
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Manage hotel bookings, client inquiries, and operational issues while coordinating with suppliers to ensure service quality. Resolve travel-related complaints and maintain communication with premier agents and internal teams.
Requires a Bachelor's degree in Tourism, Hospitality, or Business with 1-3 years of experience in hotel operations or customer service. Fluency in English and strong professional communication skills are essential.
The Hotel Operations Specialist is responsible for ensuring smooth booking experiences by managing client inquiries, resolving operational issues, and coordinating with suppliers and internal teams. The role requires strong customer service skills, attention to detail, and the ability to handle multiple tasks efficiently while maintaining service quality and client satisfaction.
Customer-Facing
Respond to customer inquiries via calls, emails, and offline requests promptly and professionally.
Handle hotel reservations, booking changes, cancellations, and refunds.
Manage high-value bookings and provide daily updates to premier agents.
Resolve travel-related problems and complaints in a customer-centric manner.
Maintain OPS team mailboxes and ensure SLA compliance.
Supplier-Facing
Coordinate with direct contracting and third-party suppliers to resolve booking issues.
Notify agencies of incorrect rates or availability mismatches.
Support Contracting & Business Development teams on book-outs, relocations, and guest complaints.
Report recurring system issues and customer concerns for process improvement.
General
Attend training and departmental meetings as required.
Contribute to team targets and operational KPIs.
Ensure tasks are completed accurately and on time.
Education: Bachelor’s degree in Tourism Studies, Hospitality Management, Business, or equivalent.
Languages: Fluency in English is a must; additional languages are an advantage.
Experience: 1–3 years in hotel reservations, OTA/TA/wholesale operations, or customer service.
Skills: Business English, professional email writing, and detail orientation in bookings.
Strong communication and interpersonal skills.
Customer service orientation and problem-solving ability.
Agility and flexibility in handling multiple priorities.
Attention to detail and task ownership.
Ability to collaborate effectively in a team environment.
The Best Travel Deals in the Universe
Wego provides award winning travel search websites and top ranked mobile apps for travellers living in the Asia Pacific and Middle East regions. Wego harnesses powerful yet simple to use technology that automates the process of searching and comparing results from hundreds of airline, hotel and online travel agency websites. Wego presents an unbiased comparison of all travel products and prices offered in the marketplace by merchants, both local and global, and enables shoppers to quickly find the best deal and place to book whether from an airline or hotel direct, or with a third party aggregator website. Wego was founded in 2005 and is headquartered in Singapore with regional operations in Dubai, Bangalore and Jakarta. Investors include Tiger Global Management, Crescent Point Group and SquarePeg Capital. Each month Wego sends flight and hotel booking referrals worth US$1.5B to travel partners.
Offices: www.wego.com, www.wego.com.sg, 100 Beach Road, Level 23, 07/13 Shaw Towers, Singapore, Singapore 189702, SG · www.wego.co.in, 6th Floor, Indiqube Crystal, 73, Church St, Shanthala Nagar, Ashok Nagar, Bangalore, Karnataka 560001, IN · 201 Building 2, Dubai Internet City, Dubai, United Arab Emirates, AE
There are currently 7 open customer service & support positions in Nasr City, Egypt listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include iSchool, Wego.com, citPEAK, Otis Elevator Co., Wind Integrated Solutions, among others. Browse the listings above to see every active employer.
Yes — 1 of the 7 open customer service & support positions offer remote or hybrid work (0 remote, 1 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
