Cairo, Cairo, Egypt · On-site
Job Title: Genesys Engineer Company Overview: RayaCX is a leading customer experience management company based in Cairo, Egypt. We provide innovative solutions and services to help businesses enhance their customer inter…
Skills: Genesys Voice Portal, Genesys SIP Server, Genesys Composer, Genesys Framework, Genesys Routing
6th of October City, Giza, Egypt · On-site
DEPARTMENT: Human Resources SUB-FUNCTION: Payroll LINE OF BUSINESS: Raya Customer Experience REPORTING TO: Supervisor (Human Resources – Payroll). KEY RESPONSIBILITIES: Audit on all Employees payroll documents (Joiners, …
Skills: Payroll processing, Payroll auditing, Data migration, Reconciliation, Bank transfer processing
Cairo, Cairo, Egypt · On-site
Key Responsibilities Lead and oversee the delivery of all soft services within the facility. Ensure high standards of cleanliness, hygiene, and workplace presentation are maintained at all times. Monitor service quality …
Skills: Facilities Management, Soft Services Management, Vendor Management, Contract Management, Service Level Agreements
6th of October City, Giza, Egypt · On-site
Title: HR Payroll Executive Company: RayaCX Location: 6th of October City, Egypt Contract Details: Full-time RayaCX is a leading customer experience management company with a global presence. We are looking for a highly …
Skills: Payroll Administration, Labor Law Compliance, HRIS Systems, Payroll Software, Employee Records Management
6th of October City, Giza, Egypt · On-site
Job Responsibilities Supervises/manages activities and performance of the Account Advisors Handles Account Advisors needed for on-job training and coaching Monitors transactions to ensure that QA standards are met Ensure…
Skills: Automotive Technical Training, Spare Parts Knowledge, Team Management, Performance Monitoring, Technical Coaching
6th of October City, Giza, Egypt · On-site
RayaCX is a leading customer experience management company, dedicated to providing exceptional services to our clients. We are currently seeking a Customer Service Agent to join our team in 6th of October City, Egypt. As…
Skills: Customer Service, Communication Skills, Problem Solving, Conflict Resolution, Multitasking
6th of October City, Giza, Egypt · On-site
Job Title: Account Advisor Company Overview: RayaCX is a leading customer experience management company based in 6th of October City, Egypt. We specialize in providing innovative and tailored solutions to help businesses…
Skills: Client Relationship Management, Communication, Interpersonal Skills, Problem Solving, Critical Thinking
6th of October City, Giza, Egypt · On-site
Position: Call Center Agent (EN) Company Overview: RayaCX is a leading customer experience management company located in 6th of October City, Egypt. We provide exceptional customer service and support to our clients, hel…
Skills: English Communication, Customer Service, Problem Solving, Decision Making, Multitasking
6th of October City, Giza, Egypt · On-site
Job Title: English Call Center Agent Company: RayaCX Location: 6th of October City, Egypt Contract Details: 2 Month RayaCX is a leading customer experience management company, providing services to clients worldwide. We …
Skills: English Fluency, Customer Service, Communication Skills, Interpersonal Skills, Problem Solving
6th of October City, Giza, Egypt · On-site
Job Title: German Customer Service Agent Company: RayaCX Location: 6th of October City, Egypt Contract Details: Temporary, Full-time RayaCX is a leading customer experience management company, providing innovative soluti…
Skills: German Fluency, English Fluency, Customer Service, Call Center Operations, Problem Solving
Cairo, Cairo, Egypt · On-site
RAYA Customer Experience (RAYA CX) is a leading provider of next-generation BPO and customer experience management services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Since 2001…
Skills: Customer Service, Customer Support, Customer Satisfaction, Customer Experience, Communication
6th of October City, Giza, Egypt · On-site
Position: French Customer Service Agent Location: 6th of October City, Egypt Company Overview: RayaCX is a leading customer experience management company, providing innovative solutions to clients across various industri…
Skills: French Fluency, Customer Service, Communication Skills, Interpersonal Skills, Problem Solving
6th of October City, Giza, Egypt · On-site
Position: Spanish Customer Service Agent Company Overview: RayaCX is a leading customer experience management company based in 6th of October City, Egypt. We provide innovative and customized solutions to help businesses…
Skills: Spanish Fluency, Customer Service, Phone Etiquette, Problem Solving, Decision Making
6th of October City, Giza, Egypt · On-site
Analyze the functional and non-functional requirements for the automation, integration, and digital transformation business requirements. Transform it to a SRS/HLD/LLD document. Implement on wide scale new digital techno…
Skills: Software Development Supervision, Requirements Analysis, SRS/HLD/LLD Documentation, Digital Transformation, Omni Channel Implementation
6th of October City, Giza, Egypt · On-site
RAYA Customer Experience (RAYA CX) has provided next-generation BPO and customer experience management services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa since 2001. Located in …
Skills: Customer Service, Communication, Problem-Solving, Banking Products Knowledge, Transaction Handling
6th of October City, Giza, Egypt · On-site
Provide an internal security consultation. Perform risk & vulnerability assessment and threat analysis to identify the risk to the Organization. Responsible for handling the information security requests within the SLA. …
Skills: Risk Assessment, Vulnerability Assessment, Threat Analysis, Anti-Virus Administration, Incident Investigation
6th of October City, Giza, Egypt · On-site
Job Overview: We are seeking a highly motivated and experienced Contract Lead Management to join our team on a full-time, 1-year contract. The ideal candidate will have a strong background in lead management and a proven…
Skills: Lead Management, Sales Growth, CRM Software, Market Research, Lead Qualification
6th of October City, Giza, Egypt · On-site
Job Description Responsible for the implementation, maintenance, administration and integration of the corporate WAN, LAN and server architecture. Responsible for implementation and administration of network security har…
Skills: WAN/LAN Administration, Network Security, Routing and Switching, Firewall Management, VPN Implementation
6th of October City, Giza, Egypt · On-site
Job Description Maintains accurate records of payroll documentation and transactions. Resolves payroll-related inquiries and concerns. Audits on all Employee's payroll documents (Joiners, leavers, Etc.) Updates payroll i…
Skills: Payroll Administration, Financial Skills, Numerical Skills, MS Office, Egyptian Labor Law
6th of October City, Giza, Egypt · On-site
Job Description Manage the system performance and ensure all system operations run in consistency and meet the main companys vision and positively respond to the requirements delivered by the IT higher management. Manage…
Skills: System Performance Management, Access Matrix Control, User Account Management, Troubleshooting, SLA Management
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The Genesys Engineer will design, implement, and maintain Genesys solutions while collaborating with clients to meet their business requirements. They are also responsible for configuring applications, performing system upgrades, and providing ongoing technical support.
Candidates must hold a bachelor's degree in Computer Science, Information Technology, or a related field. A minimum of 2 years of experience with Genesys solutions, including Voice Portal, SIP Server, and Composer, is required.
RayaCX is a leading customer experience management company based in Cairo, Egypt. We provide innovative solutions and services to help businesses enhance their customer interactions and improve their overall customer experience. Our team of experts is dedicated to delivering exceptional results and helping our clients achieve their business goals.
We are seeking a skilled Genesys Engineer to join our team in Cairo, Egypt. As a Genesys Engineer, you will be responsible for designing, implementing, and maintaining Genesys solutions for our clients. You will work closely with our clients to understand their business needs and provide them with customized solutions to improve their customer experience.
If you are a dedicated and experienced Genesys Engineer looking for a new challenge, we would love to hear from you. Apply now and join our dynamic team at RayaCX.
RAYA Customer Experience provides next-generation BPO and customer experience management on behalf of clients across various industries. RAYA CX has been the preferred partner of customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa, since 2001. Delivering from the most competitive and highly skilled labor markets, RAYA CX provides an array of integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.
Offices: 7A Abdullah Al Arian St. Al Motamayez District, First 6th of October, Giza , EG · Raya Corporation Building, 26th of July Road, Touristic Zone, Giza , EG · Shoaibi Building, Prince Thamer Street, Al-Khobar Al Shamalia, Khobar KSA 34428, SA · 1st Floor, Millenium Tower, King Mohammed VI Avenue, Al-Seef Manama, Manama, Manama, BH · 45th Floor, Mazaya Business Avenue (BB2), Jumeirah Lake Towers Dubai, Dubai, Dubai, AE
RAYA Customer Experience provides next-generation BPO and customer experience management on behalf of clients across various industries. RAYA CX has been the preferred partner of customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa, since 2001. Delivering from the most competitive and highly skilled labor markets, RAYA CX provides an array of integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.
Offices: 7A Abdullah Al Arian St. Al Motamayez District, First 6th of October, Giza , EG · Raya Corporation Building, 26th of July Road, Touristic Zone, Giza , EG · Shoaibi Building, Prince Thamer Street, Al-Khobar Al Shamalia, Khobar KSA 34428, SA · 1st Floor, Millenium Tower, King Mohammed VI Avenue, Al-Seef Manama, Manama, Manama, BH · 45th Floor, Mazaya Business Avenue (BB2), Jumeirah Lake Towers Dubai, Dubai, Dubai, AE
