Nasr City, Cairo, Egypt · On-site
Job Summary The Hotel Operations Specialist is responsible for ensuring smooth booking experiences by managing client inquiries, resolving operational issues, and coordinating with suppliers and internal teams. The role …
Skills: Customer Service, Hotel Reservations, Problem Solving, Professional Email Writing, Business English
Nasr City, Cairo, Egypt · On-site
About Wego Wego is a multi-brand travel technology company operating across multiple global location with a focus on being the largest Travel brand in the MENA region. Our brands — Wego, WegoPro, ShopCash, and WegoBeds —…
Skills: HR Business Partnering, Egyptian Labour Law, Employee Relations, Performance Management, HR Operations
Nasr City, Cairo, Egypt · On-site
About Wego: We’re on a mission to help people discover the real value of travel — to inspire, to give more reasons, to make it easy — for you to go. Our company was founded back in 2005, and since then, we’ve imagined an…
Skills: Real-Time Analysis, Workforce Management, Contact Center Operations, Analytical Skills, Decision-Making
Special capital Region of Jakarta, Java, Indonesia · On-site
Company Overview Wego is an online travel metasearch platform used by millions to find the best flights and hotel deals. We are seeking a talented, data-driven Marketing Data & AI Engineer with a strong focus on Agentic …
Skills: Agentic AI, LLM Orchestration, Python, SQL, ETL Pipelines
Nasr City, Cairo, Egypt · On-site
About ShopCash ShopCash is a cashback and rewards platform launched by Wego in MENA. It gives users access to cashback offers, promo codes, deals, and vouchers across hundreds of merchants — making brand and deal discove…
Skills: Social Media Content Creation, Video Production, Copywriting, Content Calendar Management, Arabic Language Proficiency
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Manage hotel bookings, client inquiries, and operational issues while coordinating with suppliers to ensure service quality. Resolve travel-related complaints and maintain communication with premier agents and internal teams.
Requires a Bachelor's degree in Tourism, Hospitality, or Business with 1-3 years of experience in hotel operations or customer service. Fluency in English and strong professional communication skills are essential.
The Hotel Operations Specialist is responsible for ensuring smooth booking experiences by managing client inquiries, resolving operational issues, and coordinating with suppliers and internal teams. The role requires strong customer service skills, attention to detail, and the ability to handle multiple tasks efficiently while maintaining service quality and client satisfaction.
Customer-Facing
Respond to customer inquiries via calls, emails, and offline requests promptly and professionally.
Handle hotel reservations, booking changes, cancellations, and refunds.
Manage high-value bookings and provide daily updates to premier agents.
Resolve travel-related problems and complaints in a customer-centric manner.
Maintain OPS team mailboxes and ensure SLA compliance.
Supplier-Facing
Coordinate with direct contracting and third-party suppliers to resolve booking issues.
Notify agencies of incorrect rates or availability mismatches.
Support Contracting & Business Development teams on book-outs, relocations, and guest complaints.
Report recurring system issues and customer concerns for process improvement.
General
Attend training and departmental meetings as required.
Contribute to team targets and operational KPIs.
Ensure tasks are completed accurately and on time.
Education: Bachelor’s degree in Tourism Studies, Hospitality Management, Business, or equivalent.
Languages: Fluency in English is a must; additional languages are an advantage.
Experience: 1–3 years in hotel reservations, OTA/TA/wholesale operations, or customer service.
Skills: Business English, professional email writing, and detail orientation in bookings.
Strong communication and interpersonal skills.
Customer service orientation and problem-solving ability.
Agility and flexibility in handling multiple priorities.
Attention to detail and task ownership.
Ability to collaborate effectively in a team environment.
The Best Travel Deals in the Universe
Wego provides award winning travel search websites and top ranked mobile apps for travellers living in the Asia Pacific and Middle East regions. Wego harnesses powerful yet simple to use technology that automates the process of searching and comparing results from hundreds of airline, hotel and online travel agency websites. Wego presents an unbiased comparison of all travel products and prices offered in the marketplace by merchants, both local and global, and enables shoppers to quickly find the best deal and place to book whether from an airline or hotel direct, or with a third party aggregator website. Wego was founded in 2005 and is headquartered in Singapore with regional operations in Dubai, Bangalore and Jakarta. Investors include Tiger Global Management, Crescent Point Group and SquarePeg Capital. Each month Wego sends flight and hotel booking referrals worth US$1.5B to travel partners.
Offices: www.wego.com, www.wego.com.sg, 100 Beach Road, Level 23, 07/13 Shaw Towers, Singapore, Singapore 189702, SG · www.wego.co.in, 6th Floor, Indiqube Crystal, 73, Church St, Shanthala Nagar, Ashok Nagar, Bangalore, Karnataka 560001, IN · 201 Building 2, Dubai Internet City, Dubai, United Arab Emirates, AE
The Best Travel Deals in the Universe
Wego provides award winning travel search websites and top ranked mobile apps for travellers living in the Asia Pacific and Middle East regions. Wego harnesses powerful yet simple to use technology that automates the process of searching and comparing results from hundreds of airline, hotel and online travel agency websites. Wego presents an unbiased comparison of all travel products and prices offered in the marketplace by merchants, both local and global, and enables shoppers to quickly find the best deal and place to book whether from an airline or hotel direct, or with a third party aggregator website. Wego was founded in 2005 and is headquartered in Singapore with regional operations in Dubai, Bangalore and Jakarta. Investors include Tiger Global Management, Crescent Point Group and SquarePeg Capital. Each month Wego sends flight and hotel booking referrals worth US$1.5B to travel partners.
Offices: www.wego.com, www.wego.com.sg, 100 Beach Road, Level 23, 07/13 Shaw Towers, Singapore, Singapore 189702, SG · www.wego.co.in, 6th Floor, Indiqube Crystal, 73, Church St, Shanthala Nagar, Ashok Nagar, Bangalore, Karnataka 560001, IN · 201 Building 2, Dubai Internet City, Dubai, United Arab Emirates, AE
