English Technical Support Representative - Enerpize
6th of October City, Giza, Egypt · On-site
Entry level
Objective : Manage our presence across various platforms. The ideal candidate should have proven experience in creating engaging content, designing visuals using tools like Canva and Photoshop, and understanding audience…
Skills: Technical Support, Customer Service, Communication, Problem Solving, Accounting
Job Objective One sentence summary of the main objective of the job, the most important activities and the means and guidelines to obtain the objectives. The Technical Support Specialist will be the point of escalation f…
Skills: Windows 10, Microsoft Office, Hardware Troubleshooting, Software Troubleshooting, SCCM
Job Responsibilities Supervises/manages activities and performance of the Account Advisors Handles Account Advisors needed for on-job training and coaching Monitors transactions to ensure that QA standards are met Ensure…
Skills: Automotive Technical Training, Spare Parts Knowledge, Team Management, Performance Monitoring, Technical Coaching
RayaCX is a leading customer experience management company, dedicated to providing exceptional services to our clients. We are currently seeking a Customer Service Agent to join our team in 6th of October City, Egypt. As…
Skills: Customer Service, Communication Skills, Problem Solving, Conflict Resolution, Multitasking
Job Title: Account Advisor Company Overview: RayaCX is a leading customer experience management company based in 6th of October City, Egypt. We specialize in providing innovative and tailored solutions to help businesses…
Position: Call Center Agent (EN) Company Overview: RayaCX is a leading customer experience management company located in 6th of October City, Egypt. We provide exceptional customer service and support to our clients, hel…
Skills: English Communication, Customer Service, Problem Solving, Decision Making, Multitasking
Job Title: English Call Center Agent Company: RayaCX Location: 6th of October City, Egypt Contract Details: 2 Month RayaCX is a leading customer experience management company, providing services to clients worldwide. We …
Skills: English Fluency, Customer Service, Communication Skills, Interpersonal Skills, Problem Solving
Job Title: German Customer Service Agent Company: RayaCX Location: 6th of October City, Egypt Contract Details: Temporary, Full-time RayaCX is a leading customer experience management company, providing innovative soluti…
Skills: German Fluency, English Fluency, Customer Service, Call Center Operations, Problem Solving
Position: French Customer Service Agent Location: 6th of October City, Egypt Company Overview: RayaCX is a leading customer experience management company, providing innovative solutions to clients across various industri…
Skills: French Fluency, Customer Service, Communication Skills, Interpersonal Skills, Problem Solving
Position: Spanish Customer Service Agent Company Overview: RayaCX is a leading customer experience management company based in 6th of October City, Egypt. We provide innovative and customized solutions to help businesses…
Skills: Spanish Fluency, Customer Service, Phone Etiquette, Problem Solving, Decision Making
RAYA Customer Experience (RAYA CX) has provided next-generation BPO and customer experience management services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa since 2001. Located in …
Job Description Manage the system performance and ensure all system operations run in consistency and meet the main companys vision and positively respond to the requirements delivered by the IT higher management. Manage…
Skills: System Performance Management, Access Matrix Control, User Account Management, Troubleshooting, SLA Management
Job Description Manage the system performance and ensure all system operations run in consistency and meet the main companys vision and positively respond to the requirements delivered by the IT higher management. Manage…
Skills: System Administration, Network Administration, Database Management, Patch Management, System Security
Position: Automotive Customer Support Advisor Company Overview: RayaCX is a leading customer experience management company that focuses on providing exceptional customer support services to various industries, including …
Skills: Customer Support, Communication Skills, Problem Solving, Critical Thinking, Customer Support Software
Position: Aviation Call Center Agent Company: RayaCX Location: 6th of October City, Egypt Contract Details: Full-time RayaCX is a leading customer experience management company that provides top-notch services to clients…
Job Description: RayaCX is a leading customer experience management company based in 6th of October City, Egypt. We are currently seeking a Back-Office Support Representative to join our team on a full-time basis. As a B…
Skills: Data Entry, Document Processing, Database Management, MS Office, Communication
Job Title: German Customer Support Representative Company Overview: RayaCX is a leading customer experience management company, providing innovative solutions to help businesses improve their customer service operations.…
Skills: German Fluency, English Fluency, Customer Service, Communication Skills, Interpersonal Skills
Position: French Customer Service Representative Company Overview: RayaCX is a leading customer experience management company, dedicated to providing exceptional services to clients worldwide. Our mission is to help busi…
Skills: French Fluency, English Fluency, Customer Service, Communication Skills, Interpersonal Skills
, Permanent Position: Call Center Agent (English) Company Overview: RayaCX is a leading customer experience management company, providing innovative solutions to enhance customer satisfaction and loyalty. With a global p…
Skills: Customer Service, English Fluency, Communication Skills, Interpersonal Skills, Problem Solving
Position: Call Center Agent French Speaker Company Overview: RayaCX is a leading customer experience management company, providing innovative solutions to help businesses enhance their customer interactions and drive gro…
Skills: French Fluency, Customer Service, Communication Skills, Problem Solving, Decision Making
English Technical Support Representative - Enerpize
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Competitive USD Salary, Flexible working hours, Development programs, GYM membership discount, Medical insurance
Posted 7d ago
~40 hrs/week
Responsibilities
The representative will resolve customer product issues via phone, email, and chat while guiding clients on software best practices. They are also responsible for conducting online product demonstrations, testing systems for bugs, and managing customer complaints.
Requirements
Candidates must hold a Bachelor’s degree in Business Administration or a related field and possess 1-3 years of technical support experience. Fluency in English (C1) and the ability to work rotational shifts are mandatory requirements.
Full job description
Objective : Manage our presence across various platforms. The ideal candidate should have proven experience in creating engaging content, designing visuals using tools like Canva and Photoshop, and understanding audience behavior to drive engagement and growth.
Duties & Responsibilities:
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
Guide the customer to the best practice of using our software to fit their business needs and requirements.
Answer our customer's questions via our call center and resolve their issues via phone, email, or chat.
Handling complaints.
Hold online meetings with the clients to demonstrate/explain the product's technicalities or to solve critical problems.
Testing the system and reporting if there are any bugs.
Qualifications:
Bachelor’s Degree in Business Administration or a related field.
Must be flexible with the rotational shifts concept.
(1-3) years of experience as a Technical Support is a must.
Having a good background in accounting is a huge PLUS.
Fluent English speaker (C1) is a MUST.
Excellent communication skills (verbal & written).
Excellent customer handling skills.
Competencies &Skills
- Leadership & Mentorship
- Strategic Account Management
- Communication & Collaboration
- Analytical Thinking & Decision-Making
- Time Management & Prioritization
- Integrity & Accountability Onsite – Smart Village
Izam is a digital agency developing cloud SaaS innovative solutions for SMEs.
Industry
IT Services and IT Consulting
Company size
201-500 employees
Headquarters
Smart Village, Giza
LinkedIn followers
15,991
Izam is a digital agency developing cloud SaaS innovative solutions for SMEs.
Mission:
Developing an ecosystem that helps SMEs businesses from different industries to grow their businesses, make it universally accessible for all business owners and entrepreneurs, and lead the middle east Saas providers for SMEs, with a set of cloud Saas comprehensive and customized products, and penetrate the worldwide Saas market to become one of the leading SMEs business management Saas providers worldwide!
How many Customer Service & Support jobs are open in 6th of October City, Egypt right now?
There are currently 41 open customer service & support positions in 6th of October City, Egypt listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in 6th of October City, Egypt?
Companies currently hiring include Raya CX, Grifols, Izam, inc., Orange Egypt, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in 6th of October City, Egypt?
Yes — 1 of the 41 open customer service & support positions offer remote or hybrid work (0 remote, 1 hybrid).
How do I apply for Customer Service & Support jobs in 6th of October City, Egypt?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.