6th of October City, Giza, Egypt · On-site
Job description Company Description RAYA Customer Experience (RAYA CX) is a leading provider of next-generation BPO and customer experience management solutions, serving global clients across multiple industries. Since 2…
Skills: Mechanical Engineering, Fluent English, Technical Support, Customer Service, Problem Solving
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Handle technical and customer inquiries regarding automotive products and services for international clients. Collaborate with internal teams to provide professional support and ensure service excellence.
A mandatory background in Mechanical Engineering and C1 level English fluency are required. Fresh graduates are welcome to apply, with a preference for those with previous technical support experience.
Job description
Company Description
RAYA Customer Experience (RAYA CX) is a leading provider of next-generation BPO and customer experience management solutions, serving global clients across multiple industries. Since 2001, RAYA CX has been the trusted partner for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Leveraging advanced technology, highly skilled talent, and continuous innovation, we deliver seamless business process outsourcing and customer experience solutions.
Role Description
We are hiring Mechanical Engineering Call Center Agents (Fluent English Speakers) for a full-time, on-site role supporting a leading global automotive company. The role is based in October Motamiz, Cairo, Egypt, with transportation provided.
As a Call Center Agent, you will:
Handle technical and customer inquiries related to automotive products and services.
Provide accurate and professional support to international customers.
Deliver excellent customer service through effective communication and problem-solving.
Collaborate with internal teams to ensure service excellence.
Work in a morning shift schedule with rotational days off.
Qualifications Mechanical Engineering background (mandatory).
Fluent English (C1 level) — excellent verbal and written communication skills.
Strong analytical and problem-solving skills.
Passion for the automotive field and innovation.
Presentable and professional demeanor.
Fresh graduates are welcome to apply.
Previous customer service or technical support experience is a plus.
Offer Salary: EGP 40,000 Gross
Shift: Morning shift (Transportation Provided)
Location: October Motamiz, Cairo
Schedule: Rotational days off
Training: Paid training included
Career Growth: Experience letter and growth opportunities after 1 year
RAYA Customer Experience provides next-generation BPO and customer experience management on behalf of clients across various industries. RAYA CX has been the preferred partner of customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa, since 2001. Delivering from the most competitive and highly skilled labor markets, RAYA CX provides an array of integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.
Offices: 7A Abdullah Al Arian St. Al Motamayez District, First 6th of October, Giza , EG · Raya Corporation Building, 26th of July Road, Touristic Zone, Giza , EG · Shoaibi Building, Prince Thamer Street, Al-Khobar Al Shamalia, Khobar KSA 34428, SA · 1st Floor, Millenium Tower, King Mohammed VI Avenue, Al-Seef Manama, Manama, Manama, BH · 45th Floor, Mazaya Business Avenue (BB2), Jumeirah Lake Towers Dubai, Dubai, Dubai, AE
There are currently 41 open customer service & support positions in 6th of October City, Egypt listed on Clera. New openings are added daily as companies post roles.
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