Cairo, Cairo, Egypt · On-site
JOB TITLE Senior Associate, Customer Service | MAF Properties | West Region ROLE SUMMARY The Customer Service Senior Associate is responsible for managing day-to-day operations and ensuring the delivery of exceptional cu…
Skills: Performance management, People management, Operational management, Customer experience, Team leadership
Cairo, Cairo, Egypt · On-site
JOB TITLE Manager - Client Services | MAF Retail | Head Office Egypt ROLE SUMMARY The Manager – Client services is responsible for managing brand and agency relationships, driving media revenue through growth and ensurin…
Skills: Client management, Media sales, Digital advertising, Retail media, Sales forecasting
Nairobi, Kenya · On-site
JOB TITLE Manager - Client Services | MAF Retail | Head Office Kenya ROLE SUMMARY The Manager – Client services is responsible for managing brand and agency relationships, driving media revenue through growth and ensurin…
Skills: Client Management, Media Sales, Digital Advertising, Retail Media, Sales Forecasting
Cairo, Cairo, Egypt · On-site
JOB TITLE Travel Senior Associate| MAF Global Solutions | Global Solutions ROLE SUMMARY Manage travel requests, support in travel cost optimization, and ensure adherence to travel policies for all operating countries. RO…
Skills: Travel management, Cost optimization, Policy compliance, Stakeholder management, Procurement
On-site
JOB TITLE Emirati Talent- Senior Associate, Commercial | Majid Al Futtaim Development ROLE SUMMARY The Commercial Senior Associate will be expected to assist in the commercial aspects of a portfolio of projects across th…
Skills: Cost Management, Financial Analysis, Procurement, Project Coordination, Cost Planning
On-site
JOB TITLE Graphic Designer | Emirati Talent | Majid Al Futtaim Entertainment ROLE SUMMARY The Graphic Designer creates high-quality visual content for digital and offline platforms, turning business requirements into cre…
Skills: Graphic Design, Adobe Creative Suite, Photoshop, Illustrator, InDesign
On-site
JOB TITLE Associate Manager - Aggregators & Partnerships | Emirati Talent | MAF Retail | Corporate Head Office ROLE SUMMARY Associate Manager – Aggregators & Partnerships oversees the performance and day-to-day operation…
Skills: Partnership Management, E-commerce, Commercial Strategy, P&L Management, Data Analysis
On-site
JOB TITLE Officer - Quality & Hygiene | MAF Retail | Head Office Kenya ROLE SUMMARY The Quality and Hygiene Officer is responsible for implementing hygiene and food safety in all areas of operations within the store. The…
Skills: Food safety, Hygiene standards, Quality assurance, Auditing, Food science
On-site
JOB TITLE Inventory Control Associate Manager | MAF Entertainment | Cinemas ROLE SUMMARY The role of Associate Manager Inventory Control is to ensure the inventory database is accurately maintained and stock takes are co…
Skills: Inventory Management, Supply Chain Management, COGS Control, SKU Management, POS Systems
On-site
JOB TITLE Data Privacy Specialist | MAF Entertainment | Legal ROLE SUMMARY This role supports the Privacy Officer in implementing, monitoring, and enhancing the organization’s data protection framework. This role is oper…
Skills: Data Privacy, Privacy Impact Assessments, DPIA, GDPR, UAE PDPL
Dubai, Dubai, United Arab Emirates · On-site
JOB TITLE Customer Care Representative | MAF LifeStyle | Customer Care ROLE SUMMARY Role Purpose: The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the da…
Skills: Customer Service, Communication, Sales Growth, Teamwork, Problem Solving
Cairo, Cairo, Egypt · On-site
JOB TITLE Emp Life Cycle Senior Associate | MAF Global Solutions | Global Solutions ROLE SUMMARY The ELC Senior Associate supports employee lifecycle transactions and HR operations, ensuring accurate employee data manage…
Skills: Employee Lifecycle Management, HR Operations, Data Management, SuccessFactors, Employee Central
On-site
JOB TITLE: Senior Associate, Project Delivery | Majid Al Futtaim - Asset Management ROLE SUMMARY: The Senior Associate – Project Delivery is responsible for providing high-level administrative, coordination, and operatio…
Skills: Project Coordination, Project Administration, CAPEX Management, Stakeholder Communication, Financial Coordination
On-site
JOB TITLE Store Manager | MAF Retail | KSA Medina ROLE SUMMARY The Store Manager – Supermarket is responsible for ensuring a seamless delivery of service within the assigned supermarket, as well as driving the supermarke…
Skills: Store Management, Operational Cost Control, Stock Management, Performance Management, Customer Service
On-site
BUSINESS INTRODUCTION Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, …
Skills: Risk management, Compliance, Security operations, Loss prevention, Incident management
Riyadh, Riyadh Region, Saudi Arabia · On-site
BUSINESS INTRODUCTION Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, …
Skills: Service Delivery, Operations Management, Stakeholder Management, Process Improvement, Client Relations
Dubai, Dubai, United Arab Emirates · On-site
JOB TITLE Store Associate | MAF Retail | Supermarket (Express) UAE ROLE SUMMARY The Store Associate is responsible for ensuring the efficient operation of selling and storage areas by maintaining product availability, or…
Skills: Customer Service, Stock Management, Cash Handling, Product Replenishment, Merchandising
On-site
JOB TITLE Manager - Fulfilment | MAF Retail | Head Office UAE ROLE SUMMARY The Fulfillment Manager is responsible of managing the day-to-day execution of company’s E-Commerce Operations which includes Picking, Marshallin…
Skills: E-commerce fulfillment, Supply chain management, Logistics, Last-mile operations, Team leadership
On-site
JOB TITLE Talent Sourcing Associate Manager | MAF Retail | Global Solutions Egypt ROLE SUMMARY At Majid Al Futtaim, we are committed to building a talented and diverse workforce. The Associate Manager – Talent Sourcing (…
Skills: Talent Sourcing, High-Volume Recruitment, Team Leadership, Stakeholder Management, Workforce Planning
On-site
JOB TITLE Sales & Distribution Manager | MAF Entertainment | Head Office (B0001C) ROLE SUMMARY The Sales & Distribution Manager, KSA & Bahrain is responsible for driving the success of theatrical film releases through fo…
Skills: Film distribution, Exhibition operations, Box office performance, Market analysis, Forecasting
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Senior Associate is responsible for managing daily customer service operations, including performance management and ensuring the delivery of exceptional customer experiences. They will lead and develop the team, monitor operational metrics, and ensure compliance with company policies and service standards.
Candidates must hold a bachelor's degree in Business, Marketing, or a related field and possess at least 5 years of customer service experience. Proven experience in people management and working within shopping malls, airlines, or luxury hospitality environments is required.
JOB TITLE
Senior Associate, Customer Service | MAF Properties | West Region
ROLE SUMMARY
The Customer Service Senior Associate is responsible for managing day-to-day operations and ensuring the delivery of exceptional customer experience. This includes performance management, people management, operational management and compliance of the customer service team. while maintaining operational compliance and driving service improvements.
ROLE PROFILE
REQUIREMENTS
WHAT WE OFFER
Creating Great Moments For Everyone, Everyday.
Founded in 1992, Majid Al Futtaim is an Emirati-owned, diversified lifestyle conglomerate operating across the Middle East, Africa and Asia. The Group started from one man’s vision to transform the face of shopping, entertainment, and leisure to ‘Create Great Moments For Everyone, Everyday’. It has since grown into one of the region’s most respected businesses, employing 43,000 people, with owned assets valued at US$18 billion and has the highest credit rating (BBB) among privately held corporates in the region. Majid Al Futtaim owns and operates 29 shopping malls, 7 hotels and four mixed-use communities, welcoming more than 600 million customers through its doors every year.
Offices: Majid Al Futtaim Tower 1, Dubai, AE
Creating Great Moments For Everyone, Everyday.
Founded in 1992, Majid Al Futtaim is an Emirati-owned, diversified lifestyle conglomerate operating across the Middle East, Africa and Asia. The Group started from one man’s vision to transform the face of shopping, entertainment, and leisure to ‘Create Great Moments For Everyone, Everyday’. It has since grown into one of the region’s most respected businesses, employing 43,000 people, with owned assets valued at US$18 billion and has the highest credit rating (BBB) among privately held corporates in the region. Majid Al Futtaim owns and operates 29 shopping malls, 7 hotels and four mixed-use communities, welcoming more than 600 million customers through its doors every year.
Offices: Majid Al Futtaim Tower 1, Dubai, AE
