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Jobs at Centro (Now Hiring) — 8 open

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L&D Manager

Cairo, Cairo, Egypt · On-site

Senior

Job Title: Learning & Development (L&D) Manager Location: Maadi, Cairo - Egypt Department: Talent Management Reports to: Head of Talent Management ## Role Purpose: The Learning & Development Manager is responsible for de…

Skills: Learning Strategy, Training Needs Analysis, Instructional Design, Leadership Development, Talent Management

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Service Delivery Manager

Cairo, Cairo, Egypt · On-site

Mid level

Lead day-to-day operations across multi-industry client accounts (voice/non-voice, inbound/outbound, English/Arabic, etc.) Own and manage client relationships, ensuring ongoing alignment, feedback loops, and reporting Dr…

Skills: Service Delivery Management, Client Relationship Management, Operational Planning, Strategic Thinking, Risk Management

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HR Specialist - Total Rewards (C&B)

Cairo, Cairo, Egypt · On-site

Mid level

Compensation: Conduct regular salary benchmark and market analysis to ensure competitive pay structures. Participate in job evaluation, grading, and salary structure development. Prepare compensation proposals for new hi…

Skills: Salary Benchmarking, Market Analysis, Job Evaluation, Salary Structure Development, Benefits Administration

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Senior Project Manager

Cairo, Cairo, Egypt · On-site

Senior+

· Lead high-complexity projects across more than one Centro/TrueBlue business line at the same time, including Business Process Outsourcing (BPO), System Integration (SI), and Healthcare, ensuring delivery against agreed…

Skills: Project Management, Stakeholder Management, Risk Management, Change Control, Business Process Outsourcing

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Training Team Lead

Cairo, Cairo, Egypt · On-site

Senior

1. Leadership & Team Management • Lead, coach, and develop a team of Training Specialists to achieve department goals and KPIs. • Conduct regular one-on-ones, performance reviews, and skill development sessions for train…

Skills: Leadership, Team Management, Training Delivery, Curriculum Development, Performance Management

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Bi ESP -ENG Team Leader

Cairo, Cairo, Egypt · On-site

Mid level

Lead and manage a team of bilingual customer service agents (Spanish/English). Ensure achievement of all service delivery KPIs (Service Level, CSAT, AHT, FCR, etc.). Monitor real-time performance and take corrective acti…

Skills: Team Leadership, People Management, Spanish Fluency, English Fluency, KPI Management

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Accounting Supervisor

Cairo, Cairo, Egypt · On-site

Senior

Perform month-end, quarter-end, and year-end close activities, including preparing and posting journal entries, reconciliations, and variance analysis. Reconcile complex balance sheet accounts, ensuring all discrepancies…

Skills: Month-end Close, Journal Entries, Reconciliations, Variance Analysis, Balance Sheet Reconciliation

Centro logoCentro

QMS Sr Specialist

Cairo, Cairo, Egypt · On-site

Senior

• Develop, implement, and continuously improve (GRC) policies and procedures • Identify process gaps, inefficiencies, and operational bottlenecks across Marketing, Sales Operations, and support functions using data, on-g…

Skills: QMS, Process Excellence, Lean, Six Sigma, ISO 9001:2015

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L&D Manager

Centro

Cairo, Cairo, Egypt • On-site

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Senior

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  • Full-time
  • bachelor degree, postgraduate degree, professional certificate
  • Digital transformation focus, Opportunity to shape learning culture, Collaborative and innovative work environment, Growth potential
  • Posted 14d ago
  • Apply by Jul 14
  • ~40 hrs/week

Responsibilities

The L&D Manager is responsible for designing and implementing a comprehensive learning strategy to build workforce capability and support business objectives. This includes managing leadership programs, talent development, and overseeing the Learning Management System to drive performance and engagement.

Requirements

Candidates need a Bachelor's degree in HR, Business, or Psychology and 5-8 years of experience in L&D, preferably within digital or CX environments. Proficiency in instructional design, LMS platforms, and strategic stakeholder management is required.

Full job description

Job Title: Learning & Development (L&D) Manager

Location: Maadi, Cairo - Egypt 
Department: Talent Management
Reports to: Head of Talent Management

## Role Purpose:

The Learning & Development Manager is responsible for designing, implementing, and managing a comprehensive learning strategy that supports Centro CDX Egypt’s business objectives and workforce capability building. The role focuses on developing talent, driving performance, enhancing employee engagement, and fostering a culture of continuous learning and innovation across the organization.

## Key Responsibilities

### 1. Learning Strategy & Planning

Develop and execute the organization’s L\&D strategy aligned with business goals and digital transformation initiatives.
Conduct training needs analysis (TNA) with business leaders to identify skill gaps and future capability requirements.
Design annual training plans and budgets, ensuring effective resource allocation.

### 2. Program Design & Delivery

Design and implement leadership development programs, technical training, and soft skills initiatives.
Deliver or oversee the delivery of workshops, training sessions, onboarding programs, and development interventions.
Introduce innovative learning methods (e-learning, microlearning, blended learning, gamification).
Ensure learning content reflects industry trends, especially in digital, CX, analytics, and technology domains relevant to Centro CDX.

### 3. Talent Development & Succession Planning

Support talent management initiatives including career development frameworks and succession planning.
Partner with HR and business leaders to identify high-potential employees and design individualized development plans (IDPs).
Drive coaching, mentoring, and leadership pipeline programs.

### 4. Performance Management Support

Collaborate with HR to integrate learning strategies with performance management processes.
Provide guidance on development plans based on performance reviews.
Track improvement in performance metrics linked to training initiatives.

### 5. Learning Operations & Governance

Manage the Learning Management System (LMS) and track learning participation, completion, and effectiveness.
Establish KPIs for L\&D and evaluate program ROI using data analytics.
Manage relationships with external training providers and consultants.

### 6. Employee Engagement & Culture

Promote a culture of continuous learning and knowledge sharing across all levels.
Drive engagement through learning campaigns, internal academies, and knowledge platforms.
Support change management initiatives through targeted training programs.

### 7. Compliance & Mandatory Training

Ensure all mandatory training requirements (compliance, ethics, health & safety) are met.
Maintain learning records and ensure adherence to corporate and regulatory standards.



Requirements

## Qualifications & Experience

Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field (Master’s preferred).
5-8 years of experience in Learning & Development or Talent Development, preferably within a digital, outsourcing, or CX environment.
Proven experience in designing and delivering leadership and capability-building programs.
Experience working in fast-paced, matrix organizations.

## Skills & Competencies

### Technical Skills

Strong knowledge of L\&D frameworks, instructional design, and adult learning principles.
Experience with LMS platforms and digital learning tools.
Data-driven mindset with ability to measure learning impact.

### Behavioral Competencies

Strategic thinking and business acumen
Strong stakeholder management and influencing skills
Excellent communication and presentation skills
Innovation and continuous improvement mindset
Coaching and mentoring capability

## Preferred Qualifications

Professional certifications (e.g., CIPD, SHRM, ATD, or equivalent).
Experience in digital transformation, customer experience (CX), or consulting environments.
Familiarity with AI-driven learning tools and modern learning technologies.


Benefits

## Why Join Centro CDX Egypt

Be part of a forward-thinking organization focused on digital transformation and customer experience.
Opportunity to shape the learning culture and drive impactful talent development initiatives.
* Collaborative and innovative work environment with strong growth potential.

Related keywords

L&DTalent ManagementDigital TransformationCustomer ExperienceCXTNAE-learningMicrolearningBlended LearningGamificationIDPLMSROICIPDSHRMATD

About Centro

LinkedInVisit site

All Digital. One Platform.

Industry
Advertising Services
Company size
501-1,000 employees
Founded
2001
Headquarters
Chicago, Illinois
LinkedIn followers
37,400

Basis Technologies is a global provider of workflow automation, intelligence and programmatic trading software for the marketing enterprise. Its platform creates a centralized system of record for digital marketers. Headquartered in Chicago with global customers, Basis is renowned for its commitment to employees and workplace culture.

Offices: 11 E Madison St, Chicago, Illinois 60602, US · 841 Broadway, New York, 10001, US · 5307 E Mockingbird Ln, Dallas, Texas, US · 115 Sansome St, San Francisco, California, US · 1315 Lincoln Blvd, Santa Monica, California, US

Media automation softwareInteractive advertising consultantsRTBProgrammatic advertisingDigital media servicesSoftwareDSPAdTechSaaSDigital Video
View all jobs at Centro

About Centro

LinkedInVisit site

All Digital. One Platform.

Industry
Advertising Services
Company size
501-1,000 employees
Founded
2001
Headquarters
Chicago, Illinois
LinkedIn followers
37,400

Basis Technologies is a global provider of workflow automation, intelligence and programmatic trading software for the marketing enterprise. Its platform creates a centralized system of record for digital marketers. Headquartered in Chicago with global customers, Basis is renowned for its commitment to employees and workplace culture.

Offices: 11 E Madison St, Chicago, Illinois 60602, US · 841 Broadway, New York, 10001, US · 5307 E Mockingbird Ln, Dallas, Texas, US · 115 Sansome St, San Francisco, California, US · 1315 Lincoln Blvd, Santa Monica, California, US

Media automation softwareInteractive advertising consultantsRTBProgrammatic advertisingDigital media servicesSoftwareDSPAdTechSaaSDigital Video
View all jobs at Centro

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