Cairo, Cairo, Egypt · Hybrid
About Grubtech Grubtech is a B2B SaaS platform that helps restaurants manage their presence across food delivery aggregators and POS systems. We're the middleware layer that makes multi-platform operations seamless — ser…
Skills: Automation Design, Process Optimization, Zapier, Make, AI Tools
Cairo, Cairo, Egypt · Hybrid
Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shar…
Skills: Customer Engagement, Incident Management, Technical Troubleshooting, Account Management, Written Communication
Cairo, Cairo, Egypt · On-site
Provides technical supervision, gives feedback, and prepares reports for all company branches upon request, specifically related to service centers and workshops. Offers technical support to resolve issues in installatio…
Skills: Technical Supervision, Installation, Maintenance, Technical Support, Training
Cairo, Cairo, Egypt · On-site
Lead and manage a team of bilingual customer service agents (Spanish/English). Ensure achievement of all service delivery KPIs (Service Level, CSAT, AHT, FCR, etc.). Monitor real-time performance and take corrective acti…
Skills: Team Leadership, People Management, Spanish Fluency, English Fluency, KPI Management
Cairo, Cairo, Egypt · On-site
We are looking for a professional, organized, and friendly Receptionist to be the first point of contact for our company. The ideal candidate will handle front-desk duties, manage communications, assist visitors, and ens…
Skills: Front Desk Management, Administrative Support, Data Entry, Communication Skills, Multitasking
Cairo, Cairo, Egypt · Hybrid
Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 9…
Skills: PowerShell, Python, Windows Server, Linux, Application Support
WatchifyCairo, Cairo, Egypt · Hybrid
Social Media Moderation & Customer Service Respond to customer inquiries, comments, and messages on WhatsApp, Facebook, Instagram, and website email. Ensure timely and polite communication with potential and existing cus…
Skills: Social Media Moderation, Customer Service, Inventory Management, Order Tracking, Content Management
Cairo, Cairo, Egypt · On-site
Company Description Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worl…
Skills: English Fluency, Customer Service, Customer Support, Customer Satisfaction, Customer Experience
Cairo, Cairo, Egypt · On-site
Company Description Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worl…
Skills: English Fluency, Customer Service, Customer Support, Customer Satisfaction, Customer Experience
Cairo, Cairo, Egypt · Hybrid
About Amanleek: Amanleek is an innovative insurance service provider located in New Cairo. Our mission is to simplify insurance services and make them more accessible for a wider base of individual and business customers…
Skills: Medical Insurance Sales, Lead Qualification, CRM Systems, Negotiation, Persuasion
Cairo, Cairo, Egypt · On-site
المهام والمسؤوليات: إجراء مكالمات بيعية يومية للعملاء المحتملين لترويج العطور والمنتجات الجديدة. شرح مميزات وروائح العطور (المقدمة، القلب، القاعدة) بأسلوب جذاب ومقنع. فهم احتياجات العملاء وتقديم العطر المناسب لذوقهم (سوا…
Skills: Telesales, Communication Skills, Persuasion, Negotiation, Closing Deals
Cairo, Cairo, Egypt · On-site
Company Description Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineeri…
Skills: Interpersonal Skills, Communication, Relationship Building, English Fluency, Customer Service
Cairo, Cairo, Egypt · On-site
Role Summary This role requires someone who can independently own revenue-driving accounts, deeply understand campaign models and internal processes, and translate client requirements into structured product inputs and s…
Skills: Account Management, Customer Success, Performance Marketing, Influencer Marketing, SaaS
Cairo, Cairo, Egypt · On-site
1- Retail Audit & Compliance: Conduct monthly on-site visits to Retail locations to perform audits on cash handling, POS transactions and operation compliance. Identify gaps, risks, and non-compliance issues and escalate…
Skills: Retail Audit, Compliance Monitoring, Cash Handling, POS Transactions, Quality Assurance
Cairo, Cairo, Egypt · On-site
Are you a customer service expert with a passion for delivering top-tier support? Do you have experience in Net Promoter Score (NPS) management and after-sales service? If so, we want you on our team! What You’ll Do: Han…
Skills: Customer Care, NPS Management, After-sales Service, Customer Experience Metrics, Problem Solving
Cairo, Cairo, Egypt · On-site
Company Description Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worl…
Skills: Sales Experience, Interpersonal Skills, Communication, Relationship Building, Complaint Handling
Cairo, Cairo, Egypt · On-site
Company Description Sutherland is a global player in digital transformation, combining Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics to support enterprises in achieving business success. …
Skills: English Proficiency, Problem Solving, Customer Service, Communication, Account Management
Cairo, Cairo, Egypt · On-site
Company Description Sutherland is a global player in digital transformation, combining Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics to support enterprises in achieving business success. …
Skills: Customer Service, Sales, English Proficiency, Account Management, Communication
Cairo, Cairo, Egypt · On-site
Company Description Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineeri…
Skills: Customer Service, Customer Support, Customer Satisfaction, Interpersonal Skills, Communication
Cairo, Cairo, Egypt · On-site
Company Description Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineeri…
Skills: Customer Service, Communication Skills, Problem Solving, Active Listening, English Fluency
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Identify manual processes and design scalable automation workflows to improve efficiency across core operational functions. Collaborate with cross-functional teams to reduce bottlenecks and optimize system integrations for over 1000 customers.
Requires 0-1 years of experience in automation or process improvement, preferably within B2B SaaS or F&B tech. Must have hands-on experience with automation tools like Zapier or Make and AI tools like Claude.
About Grubtech
Grubtech is a B2B SaaS platform that helps restaurants manage their presence across food delivery aggregators and POS systems. We're the middleware layer that makes multi-platform operations seamless — serving customers across the GCC and Iberia with a growing operations team.
About the Role
Grubtech is looking for an Automation Specialist to drive efficiency and scalability across our core operational functions, including Onboarding, Customer Success, Activations, Technical Support, Content, and Pre-Sales.
In this role, you will be responsible for identifying manual processes, designing automation workflows, and implementing scalable solutions that enhance operational efficiency and reduce errors across teams supporting 1000+ customers across the GCC and Iberia.
You’ll work closely with cross-functional teams to streamline workflows, improve system integrations, and enable a seamless operational experience.
Key Responsibilities
Automation Design & Implementation
Process Optimization
Cross-Functional Collaboration
Requirements
Experience
From Order to Delivery, All in One Place.
We’re the tech that connects food aggregators, POS, and delivery systems, bringing every order and operation together in one place. Trusted by brands across 28+ countries and over 1B orders, Grubtech keeps the global food industry running smoothly.
Offices: Al Abraj Street, 1201, Dubai, AE
There are currently 301 open customer service & support positions in Cairo, Egypt listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Marriott International Hotels, Inc., Sutherland, Future Group Language Solutions, Bupa Global, Four Seasons, among others. Browse the listings above to see every active employer.
Yes — 55 of the 301 open customer service & support positions offer remote or hybrid work (20 remote, 35 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
