Cairo, Cairo, Egypt · On-site
Role Summary This role requires someone who can independently own revenue-driving accounts, deeply understand campaign models and internal processes, and translate client requirements into structured product inputs and s…
Skills: Account Management, Customer Success, Performance Marketing, Influencer Marketing, SaaS
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The Customer Success Manager will own and manage performance and influencer marketing accounts, driving campaign performance and ensuring account retention and expansion. They will also collaborate with internal teams to improve processes and align across departments.
Candidates should have 5-7 years of total experience, with at least 3 years in Account Management or Customer Success, particularly in performance-based accounts. Strong data literacy and experience working cross-functionally with Product teams are also required.
Role Summary
This role requires someone who can independently own revenue-driving accounts, deeply understand campaign models and internal processes, and translate client requirements into structured product inputs and scalable solutions.
The ideal candidate combines strong commercial account management experience with exposure to SaaS or product environments and is highly accountable, proactive, and comfortable operating cross-functionally with minimal supervision.
Core Responsibilities:
Account Management:
Own and manage performance & influencer marketing accounts
Drive ROAS-based influencer campaign performance
Lead performance reviews, optimizations, and growth planning
Ensure retention and account expansion
Identify and drive upsell opportunities across existing accounts
Build and maintain strong, trust-based client relationships, positioning yourself as a strategic partner rather than an execution point of contact
Knowledge in GTM strategy (Go To Market) is a plus
Product & Internal Stakeholder Collaboration (Internal-Facing)
Work closely with Product Management as a stakeholder
Learn and deeply understand Internal processes and Campaign requirements with the Commercial models offered
Translate customer requirements into:
Clear product requirements, Structured feedback, Process improvement inputs with Providing organized, actionable insights
3. Process & Cross-Functional Coordination:
Coordinate with internal teams (Business Intelligence, Operations, Finance, Influencer, Product, etc.)
Identify gaps in account management workflows
Proactively improve internal processes
Align across departments to reduce friction and inefficiencies
Ownership Expectations:
Takes full ownership of accounts and tasks, Remains accountable for outcomes
Proactive, solution-oriented, Escalates with structure and solutions. Requires limited supervision
Required Experience:
5–7 years total experience
3+ years in Account Management or Customer Success
Experience managing performance-based accounts (e-commerce, SaaS, marketplace, or similar)
Exposure to SaaS or product environments
Prior experience working cross-functionally with Product teams
Strong data literacy and comfort with dashboards
Ideal Background:
Performance marketing / influencer marketing / affiliate experience
Agency + product exposure
Comfortable in structured, KPI-driven environments
Turning influencer marketing into a data-driven performance channel powered by AI
MoonTech is an AI-powered performance platform transforming influencer marketing into a measurable growth and marketing engine for brands and creators. By automating creator matching, performance tracking, and campaign management, MoonTech enables brands to achieve ROI-driven collaborations while giving creators a seamless channel to monetize their influence through real conversions.
Offices: Dubai, AE · Dubai International Financial Centre, Unit GA-00-SZ-L1-RT-201, Level 1 Gate Avenue - South Zone, Dubai, AE
View all jobs at MoonTechTurning influencer marketing into a data-driven performance channel powered by AI
MoonTech is an AI-powered performance platform transforming influencer marketing into a measurable growth and marketing engine for brands and creators. By automating creator matching, performance tracking, and campaign management, MoonTech enables brands to achieve ROI-driven collaborations while giving creators a seamless channel to monetize their influence through real conversions.
Offices: Dubai, AE · Dubai International Financial Centre, Unit GA-00-SZ-L1-RT-201, Level 1 Gate Avenue - South Zone, Dubai, AE
View all jobs at MoonTech