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Job Title Racquets Services Associate FLSA Classification Non-exempt Salary Range Commensurate with experience Reports to Director of Racquets Job Summary The Racquets Services Associate serves as the first point of cont…
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Full-time
high school
Posted 7d ago
~40 hrs/week
Responsibilities
The Racquets Services Associate serves as the primary point of contact for members, managing court reservations, retail transactions, and program registrations. They are responsible for maintaining the Pro Shop environment and ensuring professional communication across all racquets department operations.
Requirements
Candidates should possess strong customer service and organizational skills with the ability to multitask in a fast-paced environment. Previous experience in retail, hospitality, or a recreational club setting is preferred, along with proficiency in point-of-sale and reservation software.
Full job description
Job Title
Racquets Services Associate
FLSA Classification
Non-exempt
Salary Range
Commensurate with experience
Reports to
Director of Racquets
Job Summary
The Racquets Services Associate serves as the first point of contact for members and guests visiting the Racquets Center. Reporting to the Director of Racquets, this position is responsible for providing exceptional customer service while supporting the daily operations of the Racquets Pro Shop front desk. The Racquets Services Associate assists with court reservations, program registration, retail sales, member communication, and administrative functions to ensure a welcoming, organized, and professional environment that enhances the overall member experience.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Welcome members and guests with a friendly, professional, and service-oriented attitude.
Schedule and manage tennis and pickleball court reservations.
Check members in for lessons, clinics, leagues, camps, tournaments, and special events.
Process retail purchases, court fees, lesson payments, and other transactions through the point-of-sale system.
Answer telephone calls, emails, and member inquiries promptly and professionally.
Assist with registration and communication for racquets programming, including clinics, camps, leagues, tournaments, and club events.
Maintain a clean, organized, and inviting Pro Shop and front desk area.
Restock merchandise and assist with monitoring retail inventory levels.
Assist with merchandising displays, promotional materials, and retail presentation.
Communicate daily schedules, court assignments, and program updates with Racquets Professional staff.
Assist with event preparation, including facility setup and breakdown, as needed.
Perform opening and closing procedures for the Racquets Center.
Maintain accurate records and complete administrative duties as assigned.
Support the overall operation of the Racquets Department by providing exceptional hospitality and member service.
Competencies
Outstanding customer service and interpersonal skills.
Excellent verbal and written communication abilities.
Strong organizational skills and attention to detail.
Ability to multitask and prioritize responsibilities in a fast-paced environment.
Proficiency with computers, reservation software, and point-of-sale systems, or the ability to quickly learn new technology.
Friendly, professional, and approachable demeanor.
Dependable, punctual, and self-motivated.
Ability to work independently while contributing positively to a team environment.
Knowledge of tennis and pickleball operations is preferred but not required.
Supervisory Responsibilities
No supervisory duties are included in this position
Work Environment
Primarily indoors within the Racquets Pro Shop and front desk, with occasional outdoor responsibilities around the Racquets Center.
Frequent interaction with members, guests, and staff in a hospitality-focused environment.
Fast-paced environment requiring frequent multitasking and member engagement.
Evenings, weekends, holidays, and occasional extended-hour shifts are required to support club programming, tournaments, leagues, member socials, and special events.
Physical Demands
Ability to stand and walk for extended periods throughout the shift.
Frequent use of computers, telephones, and point-of-sale equipment.
Ability to lift and carry up to 25 pounds, including merchandise, supplies, and equipment.
Occasional bending, reaching, stooping, and light physical activity associated with retail operations and event setup.
Education and Experience (Required and Preferred)
High school diploma or equivalent preferred.
Previous customer service, retail, hospitality, or front desk experience preferred.
Experience working in a tennis, pickleball, country club, or recreational environment is preferred.
Familiarity with reservation systems and point-of-sale software is a plus.
Passion for delivering exceptional member service and willingness to learn racquets operations.
EEO Statement
We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Pro Shop is open 9am to 5pm and 10am to 4pm December through February
Pinehurst's Elite Private Club Experience since 1963
Industry
Hospitality
Company size
51-200 employees
Founded
1963
Headquarters
Pinehurst, North Carolina
LinkedIn followers
1,449
Founded in 1963 in the picturesque village of Pinehurst, The Country Club of North Carolina (CCNC) is a member-owned private club and gated community renowned for its 36 holes of championship golf, storied tournament legacy, and exceptional lifestyle.
Recognized as a Distinguished Club with Elite Status, CCNC delivers an unrivaled private-club experience defined by world-class amenities, warm hospitality, and enduring tradition.
Offices: 1600 Morganton Rd, Pinehurst, North Carolina 28374, US
How much do Customer Service & Support jobs in North Carolina pay?
Based on 1817 listings with disclosed salaries, most customer service & support jobs in North Carolina pay between $44k–$106k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in North Carolina right now?
There are currently 24,091 open customer service & support positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in North Carolina?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, Allied Universal, Great Clips Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in North Carolina?
Yes — 1124 of the 24091 open customer service & support positions offer remote or hybrid work (541 remote, 583 hybrid).
How do I apply for Customer Service & Support jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in North Carolina