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$16/hr
Full-time
high school
Medical insurance, Dental insurance, Paid time off, Team member recognition program, Hotel stay discounts, Dining discounts
Posted 9h ago
~40 hrs/week
Responsibilities
The Guest Services Representative is responsible for managing guest check-ins, check-outs, and inquiries while maintaining a tidy lobby area. They also provide support by training new staff members and ensuring a positive, memorable experience for all hotel guests.
Requirements
Candidates must possess a high school diploma or equivalent and at least two years of experience in a front desk or guest services role. Additionally, a TIPS certification is required upon hire, along with strong problem-solving and multitasking abilities.
Full job description
Join Our Team as a Guest Services Representative atthe Tru Columbia / Liv Smart Graystone
At Parks Hospitality Group, we are looking for a skilled Guest Services Representative to provide exceptional service for our guests. In this role, you will handle guest check-ins and check-outs, assist with inquiries, and ensure a memorable guest experience. You will also assist in training new Guest Services Representatives.
What You’ll Do:
Greet guests upon arrival and provide a positive first impression.
Perform check-in and check-out procedures accurately and efficiently.
Handle guest inquiries, requests, and complaints in a professional manner.
Demonstrate professional phone etiquette, answering calls promptly and providing accurate information.
Process payments, handle cash, and maintain accurate guest account records.
Provide information on hotel amenities, services, and local attractions.
Assist with luggage storage and wake-up calls as needed.
Ensure the front desk and lobby areas are tidy and organized.
Assist in training and mentoring other Guest Services Representatives.
What You’ll Need:
High school diploma or equivalent.
At least 2 years of experience in a front desk or guest services role.
TIPS certification required at hire.
Strong problem-solving and conflict resolution skills.
Ability to multitask in a fast-paced environment.
Why You’ll Love Working Here:
Competitive pay and comprehensive benefits, including medical and dental from day one for full-time team members.
Paid time off (PTO) for all team members, because we value your well-being.
Team Member Recognition Program to celebrate your achievements.
Discounts on hotel stays and dining.
Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.
About Us:
At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.
Location:
Tru by Hilton / LivSmart by Hilton | 185 Stoneridge Dr, Columbia SC 29210
Award-winning boutique hotel development and management company.
Industry
Hospitality
Company size
501-1,000 employees
Headquarters
Raleigh, North Carolina
LinkedIn followers
6,091
Parks Hospitality Group is an award-winning, boutique hotel development and management company. Since 2008, Parks has partnered with Hilton and Marriott to develop over 1500 rooms spanning North Carolina, South Carolina, Tennessee, and Georgia. Parks is driven by more than 500 extraordinary team members who share the relentless pursuit of hospitality excellence.
Offices: 4242 Six Forks Road, Suite 1600, Raleigh, North Carolina 27609, US
Award-winning boutique hotel development and management company.
Industry
Hospitality
Company size
501-1,000 employees
Headquarters
Raleigh, North Carolina
LinkedIn followers
6,091
Parks Hospitality Group is an award-winning, boutique hotel development and management company. Since 2008, Parks has partnered with Hilton and Marriott to develop over 1500 rooms spanning North Carolina, South Carolina, Tennessee, and Georgia. Parks is driven by more than 500 extraordinary team members who share the relentless pursuit of hospitality excellence.
Offices: 4242 Six Forks Road, Suite 1600, Raleigh, North Carolina 27609, US