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$15/hr
Full-time
high school
Medical Insurance, Dental Insurance, Paid Time Off, Team Member Recognition Program, Hotel Stay Discounts, Dining Discounts
Posted 25d ago
~40 hrs/week
Responsibilities
The representative is responsible for managing guest check-ins, check-outs, and reservations while providing local information and assistance. They must handle guest complaints professionally and maintain an organized front desk area.
Requirements
A high school diploma is required, and previous experience in hospitality or customer service is preferred. Candidates must possess strong communication skills and the flexibility to work weekends, evenings, and holidays.
Full job description
Join Our Team as a Guest Services Representative at the Comfort Inn & Suites Regency Park!
At Parks Hospitality Group, we believe that every guest deserves a warm welcome and exceptional service. We’re looking for a friendly, dedicated, and reliable Guest Services Representative to help create an inviting and comfortable experience for all who walk through our doors. Your positive attitude and attention to detail will make every guest feel at home during their stay.
What You’ll Do:
Greet guests warmly and assist them with check-in and check-out processes.
Answer questions, provide local information, and assist with special requests to enhance the guest experience.
Ensure guest requests are handled promptly and professionally, maintaining a high level of service.
Manage reservations, cancellations, and modifications as needed.
Communicate effectively with other departments to ensure guests’ needs are met.
Handle guest complaints and issues with professionalism, working towards a resolution.
Maintain an organized front desk area and assist with other administrative duties as needed.
What You’ll Bring:
High school diploma or equivalent.
Previous experience in a customer service or hospitality role preferred.
Strong communication skills and a friendly, welcoming demeanor.
Ability to stay calm under pressure and address guest needs with a positive attitude.
Flexibility to work weekends, evenings, and holidays as required.
Basic computer skills and experience with hotel management software a plus.
Why You’ll Love Working Here:
Competitive pay and comprehensive benefits, including medical and dental from day one for full-time team members.
Paid time off (PTO) for all team members, because we value your well-being.
Team Member Recognition Program to celebrate your achievements.
Discounts on hotel stays and dining.
Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.
About Us:
At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.
Location:
Comfort Inn & Suites Regency Park
350 Ashville Avenue, Cary North Carolina 27518
Related keywords
Guest ServicesHospitalityFront DeskCheck-inCheck-outReservationsCustomer ExperienceHotel Management SoftwareCary North CarolinaParks Hospitality Group
Award-winning boutique hotel development and management company.
Industry
Hospitality
Company size
501-1,000 employees
Headquarters
Raleigh, North Carolina
LinkedIn followers
6,043
Parks Hospitality Group is an award-winning, boutique hotel development and management company. Since 2008, Parks has partnered with Hilton and Marriott to develop over 1500 rooms spanning North Carolina, South Carolina, Tennessee, and Georgia. Parks is driven by more than 500 extraordinary team members who share the relentless pursuit of hospitality excellence.
Offices: 4242 Six Forks Road, Suite 1600, Raleigh, North Carolina 27609, US
Award-winning boutique hotel development and management company.
Industry
Hospitality
Company size
501-1,000 employees
Headquarters
Raleigh, North Carolina
LinkedIn followers
6,043
Parks Hospitality Group is an award-winning, boutique hotel development and management company. Since 2008, Parks has partnered with Hilton and Marriott to develop over 1500 rooms spanning North Carolina, South Carolina, Tennessee, and Georgia. Parks is driven by more than 500 extraordinary team members who share the relentless pursuit of hospitality excellence.
Offices: 4242 Six Forks Road, Suite 1600, Raleigh, North Carolina 27609, US