Greensboro, North Carolina, United States · On-site
If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team me…
Skills: Member service, Cash handling, Account maintenance, Communication skills, Problem-solving
Cary, North Carolina, United States · On-site
Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a tea…
Skills: Customer service, Receptionist duties, Multi-line phone systems, Communication, Office administration
Durham, North Carolina, United States · On-site
Job Description The ideal Salesperson is passionate about fashion and styling and has the ability to cultivate and grow a customer following, both digitally and in-store. A day in the life… Set and achieve sales goals, f…
Skills: Sales, Fashion styling, Customer service, Communication, Relationship building
Dunn, North Carolina, United States · On-site
Store 2723123: 873 Longbranch Rd, Dunn, North Carolina 28334 Shift AvailabilityFlexible (Days, Evenings, Overnights + Weekends) Time Type Full time Assistant Manager We want you to join our team as an Assistant Manager. …
Skills: Team Leadership, Recruiting, Interviewing, Hiring, Delegation
Wilson, North Carolina, United States · On-site
Store 2723471: 4940 Raleigh Rd Pkwy W, Wilson, North Carolina 27896 Shift AvailabilityFlexible (Days, Evenings, Overnights + Weekends) Time Type Full time Assistant Manager We want you to join our team as an Assistant Ma…
Skills: Team Leadership, Recruiting, Interviewing, Hiring, Delegation
Dunn, North Carolina, United States · On-site
Store 2707320: 1104 E. Cumberland Street, Dunn, North Carolina 28334 Shift AvailabilityFlexible (Days, Evenings, Overnights + Weekends) Time Type Full time Assistant Manager We want you to join our team as an Assistant M…
Skills: Team leadership, Recruiting, Interviewing, Hiring, Delegation
Rocky Mount, North Carolina, United States · On-site
Store 2723096: 3601 Sunset Ave, Rocky Mount, North Carolina 27804 Shift AvailabilityFlexible (Days, Evenings, Overnights + Weekends) Time Type Full time Assistant Manager We want you to join our team as an Assistant Mana…
Skills: Team Leadership, Recruiting, Interviewing, Hiring, Delegation
Charlotte, North Carolina, United States · On-site
Property Location: Drury Inn & Suites - 6920 Northlake Mall Drive , Charlotte, North Carolina 28216 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters.…
Skills: Food preparation, Food safety, Inventory management, Customer service, Communication
Hoke, North Carolina, United States · On-site
Facility Hoke Hospital Location Raeford, North Carolina Department PFS Registration Job Family Management Work Shift Days (United States of America) Summary Supervises and coordinates the planning, organizing, directing,…
Skills: Patient access management, Data integrity, Staff supervision, Medical terminology, Performance reporting
Garner, North Carolina, United States · On-site
$16/hr
A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on…
Skills: Maintenance, Cleaning, Safety compliance, Sanitation, Customer service
North Carolina, United States · Remote OK
$110k–$156k/yr
Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you …
Skills: Collision Repair, Management, Financial Statement Analysis, Estimating, Leadership
Asheville, North Carolina, United States · On-site
$17/hr–$31/hr
Don’t miss this opportunity to jump-start your career! $5,000.00 Sign on Bonus currently available**. (Not applicable to internal or rehire employees.) Come interview with us in-person at our upcoming open recruiting ses…
Skills: Installation, Activation, Broadband installation, Wi-Fi configuration, Voice services
Apex, North Carolina, United States · On-site
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-t…
Skills: Store operations, Customer service, Team development, Merchandising, Inventory management
Durham, North Carolina, United States · On-site
$20/hr–$31/hr
Department: 10426 AMC BayArea - Registration Status: Part time Benefits Eligible: Yes Hours Per Week: 28 Schedule Details/Additional Information: This position is a 0.7 FTE, includes every other weekend and shared holida…
Skills: Patient Registration, Electronic Health Records, Insurance Verification, Customer Service, HIPAA Compliance
Hendersonville, North Carolina, United States · On-site
About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsman…
Skills: Customer service, Sales competence, Styling expertise, Fashion knowledge, Relationship building
Charlotte, North Carolina, United States · On-site
$22/hr–$24/hr
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Property management, Financial reporting, Accounting, Bookkeeping, Rent collection
Southern Pines, North Carolina, United States · On-site
$13/hr–$14/hr
HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development…
Skills: Customer service, Team leadership, Training and mentoring, Cash handling, Conflict resolution
Charlotte, North Carolina, United States · On-site
$13/hr–$18/hr
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. …
Skills: Loss prevention, Visual deterrence, Communication, Decision making, Time management
Southern Pines, North Carolina, United States · On-site
$22/hr–$31/hr
HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development…
Skills: Retail leadership, Team management, Merchandising, Customer service, Loss prevention
Wilmington, North Carolina, United States · On-site
$19/hr–$21/hr
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Property management, Marketing strategy, Sales management, Leasing, Team leadership
Greensboro, North Carolina, United States • On-site
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The Associate Member Services Representative is responsible for performing routine branch operations, including processing transactions, managing cash, and assisting members with inquiries. They also support branch functions such as account maintenance, wire transfers, and document organization while adhering to all credit union policies.
Candidates must possess at least a high school diploma or GED, with a bachelor's or associate degree preferred. Applicants should demonstrate strong communication and problem-solving skills, along with an aptitude for building member trust and confidence.
Purpose
The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform routine branch duties and follow standard branch procedures. They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and maintenance.
Performance Expectations and Essential Responsibilities
• Comply with all Credit Union policies and regulatory requirements.
• Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only.
• Follow all security and control procedures.
• Serve members by processing transactions in the appropriate system and balancing a cash drawer in accordance with Performance Measurement Criteria standards.
• Adhere to SECU Check Acceptance Guidelines and Hold procedures.
• Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication.
• Answer phones and assist members with service requests.
• Operate a drive-through window as needed.
• Balance the vault, automated teller machines, teller cash dispenser, and coin sorter.
• Evaluate daily mobile and automated teller machine check deposits.
• Help verify and prepare cash delivery and shipments.
• Interact with other departments to facilitate member request.
• Organize, file and scan documents daily.
• Process foreign and domestic wire transfers.
• Help order and return foreign currency.
• Troubleshoot problems with member accounts, cards, and on-line access including processing disputes.
• Review and take appropriate action on negative checking, NSFB, and Share Below $25 report.
• Begin learning to open basic accounts while following MIP procedures for existing members including share, money market, checking, and Share Term Certificates with experienced MSR/MSO supervision.
• Learn CXone and be able to assist MSS as requested.
Job Environment
Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine.
Physical Demands
Must be able to comprehend and carry out job demands.
Job requires a substantial amount of sitting.
Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
Use hands and fingers to press telephone keypad and lift telephone receiver.
Must be able to comprehend phone calls.
Must be able to lift 10-15 pounds.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
North Carolina State Employees Credit Union is a financial services company based out of 801 HILLSBOROUGH ST, Raleigh, North Carolina, United States.
Offices: 801 HILLSBOROUGH ST, Raleigh, North Carolina 27603, us
View all jobs at North Carolina State Employees Credit UnionBased on 1700 listings with disclosed salaries, most customer service & support jobs in North Carolina pay between $44k–$106k per year. Individual offers vary with seniority, company size, and specialization.
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