Cramer is a brand experience and content marketing agency that blends strategy, creative, and production to engage audiences and drive business growth. Our studio model and interdisciplinary teams fuel a unique ability t…
Airport Lounge Food and Beverage Runner Pay: $24.50 per hour Union Membership: UNITE HERE Local 26, AFL-CIO Job Summary The Food and Beverage (F&B) Runner provides best-in-class guest service to our guests and is respons…
Skills: Hospitality Focus, Guest Experience, Active Listening, Reading Comprehension, Speaking
About Us Overview Are you passionate about creating memorable dining experiences and have a flair for culinary arts? Join our team at Brightview Senior Living! We're seeking enthusiastic and friendly Dining Servers to pr…
Family Services Specialist Department: Child Care Choices of Boston Employment Type: Permanent - Full Time Location: Downtown Boston - Chauncy Street Compensation: $26.98 / hour Description Child Care Choices of Boston i…
Skills: Consumer Education, Intake And Eligibility Assessment, Technical Assistance, Case Management, Microsoft Office
POSITION SUMMARY Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, tur…
Skills: Cleaning, Guest Relations, Stock Management, Safety Compliance, Professional Communication
Being a Country Bank team member has a lot of perks! Our competitive total compensation package and comprehensive benefit package include: Medical, dental and vision insurance, a 401(k) Plan with a generous employer cont…
PBNA $29.75 / hour Great Benefits. Winning Culture. Growth Opportunities. Professional sales role Medical, vision, and dental starting Day 1 - These offerings are available to full-time U.S. employees, including any elig…
1. Greets patients, obtains/confirms accurate demographic/insurance information upon registering patients into scheduling software. Secures copies of valid insurance cards and identification of patients. 2. Collects co-p…
Skills: Patient Registration, Insurance Verification, Medical Scheduling, Payment Collection, Medical Record Management
1. Greets patients, obtains/confirms accurate demographic/insurance information upon registering patients into scheduling software. Secures copies of valid insurance cards and identification of patients. 2. Collects co-p…
Skills: Patient Registration, Medical Scheduling, Insurance Verification, Payment Collection, Medical Record Management
Our Sales Associate are iconic, approachable, and connected to our customers. They provide individualized experiences through authentic customer connections, offering expert styling advice. They build relationships natur…
Skills: Customer Connection, Styling Advice, Relationship Building, Sales, Communication
Williamsburg, Massachusetts, United States · On-site
$18/hr–$21/hr
Entry level$12M raised
Description Join a Team That Feels Like Family At Williamsburg Animal Clinic, you'll be joining a highly skilled, collaborative, and tenured team that is passionate about providing exceptional care to pets and outstandin…
Skills: Customer Service, Appointment Scheduling, Multi-line Phone Management, Financial Record Keeping, Client Communication
Our Sales Associate are iconic, approachable, and connected to our customers. They provide individualized experiences through authentic customer connections, offering expert styling advice. They build relationships natur…
Skills: Customer Connection, Styling Advice, Relationship Building, Sales, Communication
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Our Sales Lead are iconic, approachable, and connected to our customers. They provide individualized experiences through authentic customer connections, offering expert styling advice. They build relationships naturally …
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POSITION PURPOSE AND SUMMARY The Night Guest Laundry Attendant ("NGLA") associate must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The NGLA is responsible for ass…
Company Description Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal Cali…
Bilingual Multi-Location Customer Service Specialist (Spanish)
Lynn, Massachusetts, United States · On-site
Entry level
This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits. Additional benefits include a …
Skills: Customer Service, Spanish Fluency, English Fluency, Sales, Product Recommendation
Jones Street Residential
Leasing Consultant
Fall River, Massachusetts, United States · On-site
$24/hr–$25/hr
Entry level
Description The Leasing Consultant plays an integral role in the overall success of the community by providing high-quality customer service to both current and prospective residents. This position is responsible for ove…
Skills: Sales, Customer Service, Leasing Process, Market Analysis, Microsoft Office Suite
Top Automotive Sales Performers Wanted – Earn What You’re Worth! Job Description: Vachon Automotive Group is not for average salespeople. We are looking for proven automotive sales professionals who know how …
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$65k–$85k/yr
Full-time
bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account, 401(k) With Company Match, Profit Share Bonus Plan
Posted 19d ago
~40 hrs/week
Responsibilities
Manage and lead client relationships within a diverse portfolio while ensuring the delivery of project objectives. Oversee account financials, including budgets and contracts, and collaborate with cross-functional teams to drive business growth.
Requirements
Requires at least 3 years of agency experience and a bachelor's degree in Marketing, Communications, Business Administration, or a related field. Must possess strong organizational skills and the ability to work onsite 4 days a week in Norwood, MA.
Full job description
Cramer is a brand experience and content marketing agency that blends strategy, creative, and production to engage audiences and drive business growth. Our studio model and interdisciplinary teams fuel a unique ability to build impactful tech-forward experiences. Global financial, healthcare, and technology brands trust Cramer to bring their most complex projects to life. Cramer is proud to be an independent agency based just outside of Boston.
Cramer Account Managers are go-getters who understand Cramer's business and can effectively manage expectations to provide a great client experience, contributing to growth across existing client relationships and net-new business. They are solid on process and ensure delivery of stated objectives established by our clients and internal teams.
Account Managers work with cross-functional teams including Strategy, Creative, Technical, Operations and Production to ensure client objectives are met. They must have solid client management skills, comfort with presenting and running meetings, and the ability to manage the day-to-day business.
Key Responsibilities:
Manage and lead client relationships within a diverse client portfolio
Support senior Account Team members across various top tier accounts
Represent the voice of the client in all internal discussions
Deliver an exceptional client experience, fostering loyalty, by effectively onboarding clients, and uncovering their preferences/expectations to set project teams up for success
Identify potential roadblocks and partner with manager to course correct proactively
Ensure final deliverables meet the quality, objectives and expectations of the agency and the client
Own all account financials including contracts, budgets, change orders, and invoices.
Accurately communicate revenue expectations and predictions to internal teams
Develop an understanding of the client's business/industry and Cramer's industry
Lead proposals with support from manager
Manage forecasting and accurately communicate to leadership
Monitor industry trends and client activities to identify new opportunities for growth.
Own project kickoff, reconciliation and debrief meetings both internally and with client, developing remediation plans when necessary.
At least 3 years of demonstrated experience in an agency environment. Experience with experiential, strategy or production is highly regarded.
Excellent organizational, time management, communication and client management skills.
Ability to multitask and work effectively in a dynamic, fast-changing environment
Experience with CRM systems.
Strong interpersonal and relationship-building skills
Analytical thinker, capable of using creative problem-solving skills
Bachelor's degree in Marketing, Communications, Business Administration, or a related field required.
Ability to work onsite 4 days per week in Norwood, MA.
Medical, Dental & Vision Insurance
Health Savings Account with employer contribution
401(k) with company match
Profit Share Bonus Plan
Life Insurance
Take What You Need Time Off
Family Leave
Short-Term & Long-Term Disability
Tuition Reimbursement
Wellness Resources, including discounted Lifetime Fitness membership
Generous onsite café
Compensation Range: $65-85K
This range reflects total target compensation for this position, including base salary and variable pay. Actual compensation may be based on several factors including, but not limited to, a candidate's skill set, experience, education and other qualifications. Cramer offers a comprehensive benefits package as part of its overall total rewards strategy. Compensation ranges are reviewed regularly to reflect market trends.
𝐂𝐫𝐚𝐦𝐞𝐫 is a leading brand experience and marketing agency headquartered in Norwood, Massachusetts, United States. Established in 1982, the agency has built a reputation for creating immersive, strategically grounded experiences for enterprise-level clients. We specializes in experiential marketing, event production, brand storytelling, video content, and digital marketing. With its integrated approach and in-house capabilities, we serve clients across healthcare, technology, financial services, and life sciences industries. Cramer is proud to be an independent agency based in Boston.
Offices: 425 University Ave, Norwood, MA 02062, US · Greater Boston, MA, US
How much do Customer Service & Support jobs in Massachusetts pay?
Based on 2631 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$121k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Massachusetts right now?
There are currently 16,915 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Massachusetts?
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Albertsons Companies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Massachusetts?
Yes — 1356 of the 16915 open customer service & support positions offer remote or hybrid work (474 remote, 882 hybrid).
How do I apply for Customer Service & Support jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Massachusetts