Job Description: Note: Fidelity is not providing immigration sponsorship for this position The Role Become a Security Representative at Fidelity Investments and join a team that values safety, collaboration, and top-notc…
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$48k–$91k/yr
Full-time
bachelor degree
Comprehensive Health Care Coverage, Emotional Well-being Support, Retirement Plan, Paid Time Off, Parental Leave, Charitable Giving Employee Match Program
Posted 11d ago
~40 hrs/week
Responsibilities
Ensure the safety and security of facilities, associates, and visitors through proactive monitoring and incident management. Perform first-responder activities and conduct regular inspections of security and life safety equipment.
Requirements
Requires 1-3 years of experience in security, customer service, or hospitality, with a bachelor's degree or equivalent military/work experience preferred. Candidates must be proficient in security technology and capable of working 12-hour rotating shifts.
Full job description
Job Description:
Note: Fidelity is not providing immigration sponsorship for this position
The Role
Become a Security Representative at Fidelity Investments and join a team that values safety, collaboration, and top-notch performance! This outstanding opportunity enables you to work in a dynamic setting where your skills and devotion will help uphold a secure and inviting environment for all. As a Security Representative, you will have a pivotal role in delivering top-tier customer service and security operations that showcase our dedication to outstanding performance. You will be required to work 12-hour rotating shifts including days, nights, weekends and holidays to meet business needs.
The Expertise and Skills You Bring
As a Security Representative, you will be given various tasks to guarantee the safety and security of our facilities, associates, and visitors. Your responsibilities will be diverse and pivotal in ensuring the safety and security of our facilities, associates, and visitors. They include Performing first-responder rescue activities in medical or facility emergency situations, acting as the primary decision maker or incident commander as needed.
Applying life safety equipment like fire extinguishers, first aid supplies, and radios.
Demonstrating a composed and thoughtful attitude in high-pressure situations, while also being capable of prolonged periods of walking or standing in one place.
Greeting visitors and associates, ensuring a professional appearance and demeanor while following security protocols.
Facilitating access control, life safety solutions, and proactive incident management and mitigation.
Delivering customer-centric experiences when interacting with visitors, vendors, associates, and customers, ensuring compliance with company standards and policies.
Taking the initiative to conduct inspections, assessments, and reviews to guarantee the functionality of security and life safety equipment.
Providing direct and ongoing support to associates and guests requiring accommodations or experiencing external threats impacting workspace safety.
Monitoring threat intelligence and understanding how internal and external risk environments impact site security procedures.
To succeed in this role, you should meet the following qualifications:
A Bachelor's degree or equivalent experience is strongly preferred, though equivalent life/work experience (such as military service) will be considered.
1-3 years of prior experience in security, customer service, or hospitality.
Familiarity with current security technology and systems, with basic computer proficiency.
Understanding of physical security principles.
Ability to build and maintain relationships in a business setting.
Diligent, capable of adhering to standard operating procedures.
Demonstrated ability to exercise good judgment under ambiguous circumstances.
Ability to function autonomously and collaboratively within a team setting.
Proficiency in common computer software and the capability to acquire knowledge of specialized programs/applications.
Conducting focused patrols on foot or by vehicle within assigned areas of responsibility.
Conducting regular inspections, audits, and reviews to verify the functionality of security equipment and the safety of workspaces.
Applying electronic and mechanical devices to monitor, record, and report abnormal conditions.
Producing accurate reports and records of activity and incidents.
The Team
The Fidelity Security Team is a part of Global Security and Investigations (GSI) that works around the clock to keep Fidelity associates, customers, and assets safe, through security, intelligence, safety, and business continuity operations. Global Security Operations provides physical and technical security services to Fidelity associates, customers, and assets in the Boston region. Our security representatives are highly trained to respond to safety/security related concerns and monitor state-of-the art security systems.
#globalsecurity
Fidelity’s Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
The base salary range for this position is $48,000-91,000 USD per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Here to help you grow your savings and invest in the life you want.
Industry
Financial Services
Company size
10,001+ employees
Founded
1946
Headquarters
Boston, MA
LinkedIn followers
1,405,835
Total funding
$2.0B
Fidelity’s mission is to strengthen the financial well-being of our customers and deliver better outcomes for the clients and businesses we serve. Fidelity’s strength comes from the scale of our diversified, market-leading financial services businesses that serve individuals, families, employers, wealth management firms, and institutions. With assets under administration of $15.0 trillion, including discretionary assets of $5.9 trillion as of March 31, 2025, we focus on meeting the unique needs of a broad and growing customer base. Privately held for 78 years, Fidelity employs more than 77,000 associates across the United States, Ireland, and India.
For our Terms and Conditions, please visit http://go.fidelity.com/LIterms
How much do Customer Service & Support jobs in Massachusetts pay?
Based on 2551 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$120k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Massachusetts right now?
There are currently 16,598 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Massachusetts?
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Massachusetts?
Yes — 1329 of the 16598 open customer service & support positions offer remote or hybrid work (471 remote, 858 hybrid).
How do I apply for Customer Service & Support jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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