Lower Makefield Township, Pennsylvania, United States · On-site
Mid level$500M raised
Overview Join an award-winning company! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 60 marke…
Skills: Customer service, Residential construction, Warranty management, Time management, Problem-solving
Overview Join an award-winning company! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 60 marke…
Overview Join an award-winning luxury home builder! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in o…
Skills: EnterpriseOne, Residential purchasing, Data validation, Process improvement, Analytical skills
Overview Join an award-winning luxury home builder! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in o…
Skills: EnterpriseOne, Residential purchasing, Data validation, Process documentation, Analytical skills
Overview Join an award-winning luxury home builder! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in o…
Skills: EnterpriseOne, Residential purchasing, Data validation, Process improvement, Technical support
Upper Dublin Township, Pennsylvania, United States · Hybrid
Senior$500M raised
Overview Join an award-winning luxury home builder! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in o…
Skills: EnterpriseOne, Residential purchasing, Data validation, Analytical skills, Problem-solving
Overview Join an award-winning luxury home builder! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in o…
Skills: EnterpriseOne, Residential purchasing, Data validation, Business process improvement, Technical support
Greenwood Village, Colorado, United States · Hybrid
$86k–$114k/yr
Senior$500M raised
Overview Join an award-winning luxury home builder! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in o…
Skills: EnterpriseOne, Residential purchasing, Data validation, Business process improvement, Analytical skills
Greenwood Village, Colorado, United States · On-site
$55k–$73k/yr
Mid level$500M raised
Overview Join an award-winning company! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 60 marke…
Skills: Project management, Marketing, Advertising, Social media management, Public relations
Overview Join an award-winning company! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 60 marke…
Skills: Project management, Marketing, Advertising, Social media management, Public relations
Overview Join an award-winning company! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 60 marke…
Skills: Construction management, Subcontractor scheduling, Quality control, Permit acquisition, Job site safety
Morrisville, Pennsylvania, United States · On-site
Mid level$500M raised
Overview Join an award-winning company! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 60 marke…
Skills: Forklift operation, Material handling, Loading and unloading, Banding finished products, Reading work instructions
Overview Join an award-winning company! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 60 marke…
Skills: Calendar management, Scheduling, Meeting coordination, Travel arrangements, Communication
Overview Join an award-winning company! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 60 marke…
Skills: Tractor-trailer operation, Class A driving, Pre-trip inspection, Post-trip inspection, Load securing
Newtown Township, Pennsylvania, United States · On-site
Entry level$500M raised
Overview Sell luxury homes for an award-winning company! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating…
Skills: Sales, Customer service, Lead generation, Real estate, Negotiation
Lower Makefield Township, Pennsylvania, United States · On-site
Mid level$500M raised
Overview Join an award-winning company! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 60 marke…
Overview Join an award-winning company! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 60 marke…
Skills: Pricing strategy, Cost budgeting, Purchasing, Data analysis, Microsoft Excel
Overview Join an award-winning company! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 60 marke…
Skills: Customer service, Residential construction, Warranty service, Problem-solving, Time management
Upper Dublin Township, Pennsylvania, United States · On-site
Mid level$500M raised
Overview Join an award-winning company! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 60 marke…
Skills: Digital Merchandising, PIM Management, E-commerce Content Operations, Data Analysis, Quality Assurance
Overview Join an award-winning company! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 60 marke…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
high school
Comprehensive medical, Dental, 401(k) with company match, Discounted stock purchase, Mortgage discounts, Home discounts
Posted 1d ago
Apply by Aug 11
~40 hrs/week
Responsibilities
The Customer Care Representative manages warranty service requests and coordinates between homeowners and trade partners. They also perform quality and functionality inspections on homes prior to delivery to ensure customer satisfaction.
Requirements
Candidates must have a high school diploma or equivalent and 3-5 years of residential construction experience. Strong computer skills and excellent communication abilities are required for this role.
Full job description
Overview
Join an award-winning company!
Who are we?
Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 60 markets. We’re the country’s premier luxury builder with the widest range of product offerings and price points in the industry, serving first-time, move-up, active-adult, and second-home buyers.
From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all.
Toll Brothers, America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Philadelphia, Pennsylvania.
What is the opportunity?
This position is on-site 5 days per week.
The Customer Care Representative works closely with homeowners on Customer Care/Warranty matters to ensure the luxury homebuying experience continues after move-in through the timely resolution of Service Requests. This role will also perform functionality & Home Complete Inspections on homes prior to the Home Orientation.
What are the primary responsibilities?
Conduct routine Homeowner meetings to observe and assess warranty request submissions
Service appointment communications and coordination between Homeowners and Trade Partners
Service Request Management: entering, updating, closing and Purchase Order processing
Conduct Home Complete/Quality Inspections prior to delivery to the Customer
Responsible for customer satisfaction metrics related to homeowners served
All other duties as assigned
This is an excellent opportunity to join one of the nation's most respected Fortune 500 companies!
Qualifications
Does this describe you?
Outstanding Customer Service Skills
Ability to plan and prioritize while focusing on detail orientation and effective time management
When speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely
Applies creative problem-solving to address business needs and issues
Strong computer skills including Outlook, Excel, and Word
Do you have these qualifications?
Essential:
High school diploma or equivalent
3 - 5 years of residential construction experience
Preferred:
Experience with a service department
1 - 3 years of Customer Service Experience
We offer an excellent benefits package, including comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry!
Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.
Offices: 1140 Virginia Drive, Fort Washington, PA 19034, US
America's Luxury Home BuilderToll Brothers: City LivingToll ArchitectureESE ConsultantsToll LandscapeToll Integrated SystemTBI Smart Home SolutionsReal Estateand Toll Brothers MortgageSmart Building
Offices: 1140 Virginia Drive, Fort Washington, PA 19034, US
America's Luxury Home BuilderToll Brothers: City LivingToll ArchitectureESE ConsultantsToll LandscapeToll Integrated SystemTBI Smart Home SolutionsReal Estateand Toll Brothers MortgageSmart Building