The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a …
We’re more than just a team – we’re a community dedicated to making a difference every day. At Olympia Hospitality and the Inn on Boltwood, we create a fun, supportive environment where growth never stops, and success is…
Skills: Customer service, Communication, Reservation sales, Problem resolution, Check-in
Belchertown, Massachusetts, United States · On-site
Entry level$63M raised
Overview Join Our Team as a Deli Associate – Where Flavor Meets Fun! Are you passionate about food and love engaging with people? We're looking for Deli Associates who thrive in a vibrant store and food service environme…
Burlington, Massachusetts, United States · On-site
Mid level
Join the Pacsun Community Co-created in Los Angeles, Pacsun inspires the next generation of youth, building community at the intersection of fashion, music, art and sport. Pacsun is a leading lifestyle brand offering an …
Pittsfield, Massachusetts, United States · On-site
Entry level
Job Summary We're looking for a highly organized, customer-focused Service & Parts Advisor to help keep our service department running efficiently. This is a hybrid role that's perfect for someone who enjoys variety, thr…
Skills: Customer service, Communication skills, Organizational skills, Attention to detail, Multitasking
Rockland Trust is a full-service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individ…
Burlington, Massachusetts, United States · On-site
Mid level
YOUR ROLE As the full-time Sales Leader, you support the Store Leadership Team by rocking out strong LOD (Leader on Duty) shifts and ensuring a stellar guest experience. You hold down the daily operations of the store as…
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem:…
# Retail Sales Associate, Boston - Downtown - Full Time
Boston, Massachusetts, United States · On-site
$16/hr–$20/hr
Entry level$5.0B raised
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
Skills: Product Knowledge, Communication, Sales, Point of Sale Technology, Continuous Learning
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! C…
Skills: Leadership, Decision Making, Customer Service, Sales Performance, Team Development
Medical Assistant I - Internal Medicine - Braintree - Atrius Health
Braintree, Massachusetts, United States · On-site
$16/hr–$25/hr
Entry level$7.6B raised
Explore opportunities at Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and p…
Skills: Vital signs measurement, Patient escorting, Electronic Medical Record (EMR), Point of care testing, Medication reconciliation
The Role: The Customer Success Manager plays an exciting and crucial role in establishing, nurturing, and maintaining customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This …
Skills: Customer Success Management, Account Management, Relationship Building, Data Hygiene, Communication
Overview Tufts University Occupational Health Services (OHS) provides work-related medical services to university faculty, staff, and employees, with the goal of preventing and minimizing health risks. Student Health Ser…
Skills: Medical Billing, Electronic Medical Records, Calendar Management, Patient Flow Management, HIPAA Compliance
Brookline, Massachusetts, United States · Remote OK
$57k–$68k/yr
Mid level$3.5B raised
Job Purpose: The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. We are seeking experienced pharmacy …
Skills: Interpersonal Communication, Microsoft Excel, Microsoft Word, Patient Care, Medication Adherence
Medical Assistant II - Internal Medicine - South Easton
South Easton, Massachusetts, United States · On-site
$16/hr–$29/hr
Mid level$7.6B raised
Explore opportunities with Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and…
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools …
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools …
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools …
Skills: Windows, MacOS, Active Directory, Jamf, Remote Support
Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award wi…
Skills: Customer Service, Microsoft Word, Microsoft Excel, Microsoft Outlook, ERP
As a Famous Footwear Sales Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture where customers say, &ldquo…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Part-time
high school
Complementary Waxing Services, 50% Off Exclusive Skincare Retail Products, 401(k) Plan, Sick Leave, Company-Paid Life and Disability Insurance, Flexible Spending Accounts (FSA)
Posted 10d ago
~40 hrs/week
Responsibilities
The Guest Service Associate is responsible for creating an exceptional guest experience by educating clients on products and services while achieving sales goals. Key duties include managing check-ins, processing payments, and maintaining a clean and organized lobby environment.
Requirements
Candidates must have a high school diploma or GED and at least 2 years of customer service or retail sales experience. The role requires a professional demeanor, flexibility to work weekends and evenings, and the ability to lift over 25 pounds.
Full job description
The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a willingness to initiate genuine conversation & connection while educating guests on product + service recommendations. Some essential functions, behaviors, and expectations include:
Develop a thorough understanding of European Wax Center services and products
Upsell and cross-sell retail products & various waxing services
Educate guests on benefits and savings of Wax Passes
Arrive to work timely following the appropriate dress code, including wearing of the required name tag
Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
Confirm each guest service(s) and offer recommended/related add on service(s)
Administer check-ins and check-outs, processing payments, refunds and reservation requests
Inform the guest of the pre-booking benefits and how to utilize the app to reschedule
Organize the reservation book based on guest requests and associate availability
Perform opening and closing procedures for the center
Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms
High school diploma or GED
Exposure to luxury service preferred
2+ years customer service experience or sales experience, preferably in a retail environment
Exceptional interpersonal skills
Excellent written and verbal communication with strong attention to detail
Good time management and organizational skills
Flexibility to perform external or internal events may be required
Ability to work flexible days and hours, including weekends/evenings
Exude a positive, friendly, and personable demeanor
Ability to receive and provide feedback
Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook
Physical Demands
While performing the duties of this job, the associate is regularly required to talk and hear. This position is performed sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling. The associate must lift and/or move items over 25 pounds.
$17.50 per hour (determined based on experience) + up to $1,600 in annual commissions
Complementary Waxing Services
50% Off Our Exclusive Skincare Retail Products
401(k) Plan
Sick Leave
Company-Paid Life and Disability Insurance (for eligible employees)
Flexible Spending Accounts (FSA) and Dependent Care Benefits
Pre-Tax Commuter & Transportation Benefits
Ongoing training, recognition programs, and real career pathing opportunities
EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process. #LI-DNI
Related keywords
RetailGuest ServicesSales GoalsWaxing ServicesSkincarePayment ProcessingReservation ManagementUpsellingCustomer ExperienceE-VerifyLuxury ServiceAdministrative Support
European Wax Center, Inc. is the largest and fastest-growing franchisor and operator of out-of-home body waxing services, with over 1,000 locations in the United States.
What sets us apart is our unique combination of philosophy, exceptional service, proprietary products, and a comfortable, consistent guest experience. Together, these elements have established EWC as the leader in the waxing services category.
We’re backed by a strong, well-established team supporting every function of the business — including marketing, technology, accounting, finance and more — all working together to empower our franchisees and elevate the brand.
Offices: 5830 Granite Pkwy, Plano, Texas 75024, US
Hair removalBody WaxingBikini WaxingBrazillian WaxingFranchiseand BeautyPersonal Care and HygieneCosmeticsBeautyPersonal Health
How much do Customer Service & Support jobs in Massachusetts pay?
Based on 2551 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$120k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Massachusetts right now?
There are currently 16,598 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Massachusetts?
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Massachusetts?
Yes — 1329 of the 16598 open customer service & support positions offer remote or hybrid work (471 remote, 858 hybrid).
How do I apply for Customer Service & Support jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Massachusetts