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Customer Service Rep (3717) - 1413 Grafton St. Worcester MA 01604
Worcester, Massachusetts, United States · On-site
Entry level$1.3B raised
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Skills: Customer Service, Order Processing, Cash Handling, Basic Mathematics, Verbal Communication
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$26/hr–$33/hr
Full-time
professional certificate
Health and Wellness benefits, Employee Discount, Onsite Gym
Posted 10d ago
~40 hrs/week
Responsibilities
Provide advanced technical support and second-level escalation for company information systems. Responsibilities include configuring equipment, installing software, and maintaining the IS Services resolution database.
Requirements
Requires 3-5 years of experience in a similar technical support capacity with intermediate to advanced computer skills. Industry standard certifications and effective English communication skills are preferred.
Full job description
Are you an experienced technical support professional who enjoys solving problems and keeping systems running smoothly? Jordan’s is seeking a Senior IS Services Technician to provide advanced technical support for employees across our company information systems. In this role, you’ll be a trusted resource for troubleshooting, escalation support, equipment configuration, software installation, and process documentation, helping our teams stay connected, productive, and supported. This position is based at our Taunton, MA distribution center. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.
Pay Range: $26.50 to $33.50 per hour We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.
We offer:
Stability- we are a financially stable company that is growing
Longevity- the average tenure of our employees is 11 years of service
Growth- the majority of our supervisors have been promoted from within
Employee Benefits- Health and Wellness benefits, Employee Discount, Onsite Gym
At Jordan’s, we live the J-Way! Our average employee tenure is 12 years! Every day, our team embodies values that make a real difference:
We Care… a Lot – because kindness and support are at the heart of everything we do.
We Do the Right Thing – integrity is non-negotiable.
We Dare to Think Differently – innovation keeps us ahead of the game.
We Make Work Fun – yes, fun! Because great energy fuels great work.
What we trust you to do:
Responds to and completes employee requests for advanced levels of technical assistance in a timely manner
Provides second-level escalation support to resolve more advanced problems
Enters hardware and software problem and resolutions into the IS Services database Monitors and addresses open IS Services tickets daily
Creates new and modifies documentation for IS Services procedures for the IS Services Resolution Database
Repairs and configures equipment and installs software as directed
Maintains a sufficient understanding of the commercial and custom written software applications used in the company
Any other function or responsibility as assigned by the Supervisor
What you bring to the table:
3-5 years prior experience in the same or similar capacity
Industry standard certifications are preferred but not required
Excellent interpersonal skills
Effective oral and written communication skills
Intermediate/advanced computer skills
Must be able to read and communicate effectively in English
May be required to drive to other locations to perform work duties
Jordan's Furniture is a dynamic, fun, fast-paced company, so teamwork and adapting to change are a priority. If you're ready to make a difference in your career, we are interested in speaking with you! Jordan's Furniture is proud to offer a comprehensive benefits package to our employees.
Jordan’s Furniture is an Equal Opportunity Employer
Related keywords
Information SystemsTechnical SupportHardware TroubleshootingSoftware InstallationIS ServicesEquipment ConfigurationTechnical DocumentationEscalation SupportIT Certifications
Offices: 450 Revolutionary Drive, East Taunton, Massachusetts 02718, US · 327 Daniel Webster Highway, Nashua, NH 03060, US · (Route 9), Natick, MASSACHUSETTS 01760, US · 1 Underprice Way (Route 9), Reading, MA 01867, US · 100 Stockwell Drive, Avon, MA 02322, US
How much do Customer Service & Support jobs in Massachusetts pay?
Based on 2551 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$120k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Massachusetts right now?
There are currently 16,598 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Massachusetts?
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Massachusetts?
Yes — 1329 of the 16598 open customer service & support positions offer remote or hybrid work (471 remote, 858 hybrid).
How do I apply for Customer Service & Support jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Massachusetts