When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: Beth Israel Lahey Health is a world-class integrated health system providing patients with bet…
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Ambulatory Pharmacy Technician Specialist supports ambulatory pharmacy services by working collaborativ…
Skills: Pharmacy operations, Medication access coordination, Patient outreach, Medication history support, Care coordination
Site: Mass General Brigham Medical Group Northern Massachusetts, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analy…
Skills: Administrative support, Patient scheduling, Medical records management, Billing, Microsoft Office Suite
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. …
Skills: Customer service, Communication, Organizational skills, Attention to detail, Multi-tasking
Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. Eversou…
Skills: Call center management, Team leadership, Performance coaching, Customer satisfaction, Root cause analysis
Marlborough, Massachusetts, United States · On-site
Senior$6.9B raised
Requisition ID: 937762 Store #: 000418 LensCrafters Position:Full-Time Total Rewards: Benefits/Incentive Information LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology wit…
Skills: Team leadership, Sales management, Financial acumen, Customer service, Recruitment
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Job DetailsJob Location: Balise Subaru of Hadley - Hadley, MA 01035Salary Range: $30,000.00 - $130,000.00 Base+Commission/yearAutomotive Sales Consultant Every experience in life begins with the first impression. We are …
Skills: Sales, Customer service, Communication, Time management, CRM software
Job DetailsJob Location: Balise Subaru of Hadley - Hadley, MA 01035Salary Range: $30,000.00 - $130,000.00 Base+Commission/yearAutomotive Sales Consultant Every experience in life begins with the first impression. We are …
Skills: Customer service, Sales, Communication, Time management, CRM software
Burlington, Massachusetts, United States · On-site
$25/hr–$27/hr
Mid level$205M raised
Overview First line representative responsible for handling inbound/outbound call inquiries, processing transactions, and facilitating answers to a range of inquiries. Responsible for fax, email and phone order processin…
Skills: Customer service, Order processing, Complaint resolution, Communication, Microsoft Office
At La Ligne (http://www.lalignenyc.com), we believe in the universal appeal of the stripe—always classic, forever chic. With a nod to its iconic roots, we created La Ligne to give women a few new (and unexpected) ways to…
Skills: Customer engagement, Clienteling, Inventory management, Event facilitation, Team selling
Dispensary Team LeadLazy River Products' Dispensary Team Leads are responsible for assisting with day-to-day retail operations and supervision of the dispensary sales floor. Team Leads are excellent communicators liaisin…
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—fo…
Patient Care Tech - Medical Surgical Unit - 32hrs/week - Night Shift
Lowell, Massachusetts, United States · On-site
$20/hr–$25/hr
Entry level
As a member of the Patient Care Team, you will ensure that the patient and family members are attended to in a caring and attentive manner, responding to the needs of patients/family members in a timely manner and mainta…
Skills: Patient care, Activities of daily living, Basic life support, Patient transport, Glucometer operation
Patient Transporter part time, Weekend & one weekday
Boston, Massachusetts, United States · On-site
$18/hr–$22/hr
Entry level
POSITION SUMMARY: Under the direction of the Transport Supervisor or the Director of Transport Services, performs a variety of duties, including transporting patient, medical equipment, and specimens to and from areas wi…
Customer Success Manager (CSM) - SAP Academy for Customer Success - Boston (Hybrid)
Burlington, Massachusetts, United States · Hybrid
$78k–$181k/yr
Mid level$5.4B raised
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: Customer Success, Account Management, Consulting, Business Transformation, Strategic Guidance
Job ID: 292388 Store Name/Number: MA-Dedham (0682) Address: 512 Legacy Place, Dedham, MA 02026, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Part Time Position Type: Regular Your role at S…
The Fresh Market & You: Our mission is to make every day eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission. Our added benefits for joining…
We are seeking a Senior Customer Onboarding Manager to own and lead the onboarding experience for Foley's high-value clients. This role will focus on ensuring that our largest and most complex customers achieve value qui…
Full Time - Sales Specialist - Millwork - Day - Bilingual Preferred
Pembroke, Massachusetts, United States · On-site
$18/hr–$19/hr
Entry level$22B raised
Your Impact at Lowe's As a Sales Specialist, you will be one of the first people our customers meet. Your sales expertise can help customers find the products they need and encourage them to transform a great project ide…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$26/hr–$34/hr
Full-time
high school
Health care services
Posted 9d ago
~40 hrs/week
Responsibilities
The pharmacy technician will manage data entry for new and refill prescriptions, resolve billing issues, and handle high-volume inbound calls from patients and providers. They are also responsible for coordinating medication deliveries and assisting with prior authorization processes.
Requirements
Candidates must have a high school diploma or GED and a valid Massachusetts Registered Pharmacy Technician license. At least 1-3 years of relevant work experience and basic computer proficiency are required.
Full job description
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Summary: Beth Israel Lahey Health is a world-class integrated health system providing patients with better care wherever they are. Our 120,000 square foot facility in Westwood, MA, provides state of the art pharmacy services to our systems patients and employees. We specialize in patient-centered care, adherence packaging, specialty drug services, home delivery services, prior authorizations processing, and patient counseling. We are seeking a highly motivated, energetic, and experienced individual that will build and manage our inventory and logistics team. Our goal is to provide the highest level of service and become the pharmacy of choice for all our patients and employees. The Shared Services Pharmacy Technician will assist the overall operation of the call center and data entry teams for the BILH outpatient pharmacy network.<br><br>
Job Description:
Essential Responsibilities:
Enters new and refill orders in an accurate and timely manner.
Resolves all PBM related billing problems and issues.
Handle phone inquiries and initial prescription intake.
Multidisciplinary responsibilities including communication with providers, prescribers, and patients
Be willing and able to cross-train in different roles within the facility and be flexible based on the needs of the organization.
Responsible for answering inbound calls and assisting customers with pharmacy-related services. Obtain client information by answering telephone calls; interviewing clients; verifying information. Contact patients to schedule medication deliveries and verify correct address information. Escalates calls to pharmacists for clinical inquiries and escalates grievances to supervisor.
Maintains new and existing patient profiles and enters new prescriptions into patient profiles.
Answers, screens, and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and use independent judgment within the scope of knowledge and authority to determine the type of appointment, appropriate provider, and urgency needed.
Assists patients with enrollment process for manufacturer and non-profit organization copay assistance programs.
Support health care providers with required prior authorization and required appeals. Manage all mail/delivery of Rx orders including addressing problems/issues with delivery process
Required Qualifications:
High School diploma or GED required.
Registration Mass Registered Pharmacy Tech required.
1-3 years related work experience required.
Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
Preferred Qualifications:
(CPht) Certified Pharmacy Technician preferred.
Call center, Pharmacy data entry, and PBM billing experience.
Bilingual verbal and written communication.
Competencies:
Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.
Physical Nature of the Job: Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.
Pay Range:
$26.00 - $34.99
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Anna Jaques Hospital is a not-for-profit community hospital serving the Merrimack Valley, North Shore and Southern New Hampshire.
Our mission is to provide measurably high quality medical care, in alliance with our medical staff. Anna Jaques is recognized for delivering high quality community health care at a lower cost, with an emphasis on patient satisfaction. The hospital is clinically affiliated with Beth Israel Deaconess Medical Center (BIDMC), a Boston academic medical center and major teaching hospital of Harvard Medical School.
Offices: 25 Highland Ave, Newburyport, MA 01950, US
How much do Customer Service & Support jobs in Massachusetts pay?
Based on 2526 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$120k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Massachusetts right now?
There are currently 16,384 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Massachusetts?
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Massachusetts?
Yes — 1305 of the 16384 open customer service & support positions offer remote or hybrid work (460 remote, 845 hybrid).
How do I apply for Customer Service & Support jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Massachusetts