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Full-time
Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Paid Training, Opportunities For Advancement
Posted 2d ago
Apply by Jul 17
~40 hrs/week
Responsibilities
The Hospitality Supervisor provides on-site leadership and operational support across a portfolio of Class A office buildings. They are responsible for coaching staff, conducting service audits, and providing coverage for concierge and loading dock positions as needed.
Requirements
Candidates must have at least two years of supervisory experience in hospitality, guest services, or a related field. Reliable transportation is required to travel between multiple properties in the Seattle area.
Full job description
Hospitality Supervisor
Company: Stratton Amenities
Location: Seattle, WA (Field-Based, Multiple Properties)
Reports To: Hospitality Manager
About Stratton Amenities
Stratton Amenities provides hospitality-driven front desk concierge and loading dock services for Class A office buildings. We are a hospitality-first company focused on service excellence, operational accountability, and creating exceptional experiences for tenants, guests, visitors, and clients.
Position Summary
The Hospitality Supervisor is a hands-on field leader responsible for maintaining service standards across a portfolio of Class A office buildings. This role supports front desk concierge and loading dock teams by providing leadership, coaching, training, operational support, and staffing coverage when needed.
The Hospitality Supervisor serves as the on-the-ground extension of the Hospitality Manager and plays a key role in maintaining service quality, employee development, operational consistency, and client satisfaction across the portfolio.
This position is not assigned to a single property. The Hospitality Supervisor will travel between multiple locations throughout the Seattle area and must be comfortable stepping into front desk concierge or loading dock assignments when operational needs require.
Key Responsibilities
Provide on-site leadership and support across multiple Class A office properties.
Coach, mentor, and develop front desk concierge and loading dock team members.
Conduct routine site visits, inspections, and service audits.
Assist with recruiting, interviewing, onboarding, training, and developing employees.
Reinforce hospitality standards, appearance standards, and operational procedures.
Respond to staffing shortages, call-offs, emergencies, and operational challenges.
Provide coverage for front desk concierge and loading dock positions when necessary to maintain uninterrupted service.
Serve as the first point of escalation for shift-level issues and employee concerns.
Support implementation of new procedures, training initiatives, and service improvements.
Build positive working relationships with property management teams, tenants, and clients.
Communicate regularly with the Hospitality Manager regarding staffing, performance, and operational issues.
Ensure compliance with company policies, client expectations, and site-specific procedures.
Assist with special projects, new property launches, and operational transitions.
Qualifications
Minimum two years of supervisory, lead, or management experience in hospitality, concierge services, guest services, hotel operations, luxury residential, customer service, or a related field.
Demonstrated ability to coach, train, and develop employees.
Strong hospitality mindset and commitment to service excellence.
Excellent communication and interpersonal skills.
Strong organizational and problem-solving abilities.
Reliable transportation and ability to travel between properties throughout the Seattle area.
Flexibility to work early mornings, evenings, weekends, and holidays as operational needs require.
Comfortable being on call and responding to staffing emergencies.
Professional appearance and demeanor.
Benefits
Health, dental, and vision insurance
Paid time off
Paid training
Opportunities for advancement
Professional and supportive work environment
Compensation
$25.00 per hour
Related keywords
HospitalityConcierge ServicesClass A Office BuildingsLoading Dock ServicesService ExcellenceOperational AccountabilityField LeadershipStaffing ManagementGuest ServicesProperty Management
A full-service concierge solution providing luxury, hotel-style services to a variety of properties. #ACultureOfService
Industry
Hospitality
Company size
201-500 employees
Founded
2015
Headquarters
Frisco, Texas
LinkedIn followers
3,036
Stratton Amenities is a full-service concierge solution providing luxury, hotel-style services to a variety of properties including but not limited to, mixed-use, multifamily, condominium, and commercial properties. Our drive for excellence and passion for hospitality empowers our associates to always be committed to providing quality service and unparalleled support so residents and guests can have a memorable experience.
> Customizable to fit the needs of our clients and resolve their unique challenges.
> Boost resident engagement and satisfaction by enhancing their living experience with our value-adding services that will ultimately increase resident retention.
> Our clients will gain peace of mind by safeguarding their property.
> Top-notch training and continuous development to all our associates to ensure efficient, consistent, and professional service.
Offices: 12530 Lebanon Rd, 206, Frisco, Texas 75035, US
Building and personnel servicesManagement and consulting
How many Administrative jobs are open in Seattle, WA right now?
There are currently 1,724 open administrative positions in Seattle, WA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Seattle, WA?
Companies currently hiring include UW Medicine, PROVIDENCE MEDICAL INSTITUTE, Low Income Housing Institute (LIHI), Amazon, DESC (Downtown Emergency Service Center), among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Seattle, WA?
Yes — 335 of the 1724 open administrative positions offer remote or hybrid work (64 remote, 271 hybrid).
How do I apply for Administrative jobs in Seattle, WA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.