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$32/hr–$36/hr
Full-time
bachelor degree
Medical insurance, Dental insurance, Life insurance, Long-term disability, Employee assistance program, Flexible spending account
Posted 14d ago
~40 hrs/week
Responsibilities
The Residential Counselor manages daily building operations and provides support to residents living in permanent supportive housing. They are responsible for crisis intervention, maintaining building security, and coordinating services with clinical and maintenance staff.
Requirements
Candidates should have a basic understanding of homelessness and the ability to work effectively with individuals displaying complex behaviors. A bachelor's degree in social or behavioral science and residential property management experience are preferred.
Full job description
Description
Days Off: Thursday, Friday
Shift: Swing (12pm-8:30pm )
Shift Differential: $0.50 per hour
Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability
Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan
Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW.
About DESC:
Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home.
DESC operates five shelter/emergency housing programs,19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.
JOB DEFINITION:
We are looking for energized and passionate Residential Counselors to manage basic day-to-day operations at our Permanent Supportive Housing Projects. Residential Counselors assist the individuals living in our supportive housing with their daily needs, with special emphasis on challenges related to severe and persistent mental illness and substance use disorders.
MAJOR DUTIES AND RESPONSIBILITIES:
Interact with residents in the general milieu and common areas.
Assist clinical staff in the coordination of services to residents; contact residents' outside service providers as necessary.
Assist clinical staff in engaging residents through creative, resourceful strategies that build trust and confidence.
Assist clinical staff in the initiation, facilitation and promotion of on-site activities, therapeutic support groups, outings and community meetings.
Manage all building operations in the absence of other project and clinical staff as assigned.
Operate all functions in lobby office, including checking visitors in and out, answering telephones and monitoring security systems.
Maintain safety and security by monitoring all general access areas and enforcing project rules.
Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems.
Write significant events involving residents and building operations activities in a daily log; read log daily.
Assist with room turnovers, new resident leasing and orientation; rent collection and facilities inspections.
Respond to resident complaints.
Work cooperatively with clinical and maintenance staff sited at the project and with visiting providers; refer residents to clinical and other staff as necessary
Initiate appropriate response to maintenance requests.
Participate in staff meetings and trainings.
Assist with other property management functions as assigned.
Other duties as assigned.
Requirements
MINIMUM QUALIFICATIONS:
Basic understanding of homelessness and various characteristics of homeless adult population.
Ability to communicate and work effectively with staff from various backgrounds.
Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.
Subscription to philosophy of cooperation and continuity across programs and of consideration and respect for clients.
PREFERRED QUALIFICATIONS:
BA degree in social or behavioral science.
Residential property management experience.
Experience with the challenges of mental illness and substance use.
Current Washington State Driver’s License, insurable driving record, ability to drive agency van and transport tenants.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
EQUAL OPPORTUNITY EMPLOYER:
DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.
DESC works to end the homelessness of vulnerable people, particularly those living with serious mental illnesses or substance use disorders. Through partnerships and an integrated array of comprehensive services, treatment and housing, we give people the opportunity to reach their highest potential.
DESC is the largest multi-service agency serving homeless adults in the Pacific Northwest, reaching over 9,000 people annually with an array of state-licensed mental health and substance abuse treatment programs—including street outreach and engagement, crisis diversion and respite, case management, short-term and ongoing care, psychiatric assessment and treatment, supported employment, individual and group substance abuse counseling, 468 emergency shelter beds, and over 1,100 units of permanent supportive housing. DESC adheres to the Housing First philosophy, the belief that housing is a basic human right, not a reward for clinical success and once the chaos of homelessness is eliminated from a person's life, clinical and social stabilization occur faster and are more enduring.
DESC's innovative programs have earned recognition regionally and nationally. Every day at DESC we see what innovative clinical care and supportive housing can do: people who have been homeless for years regain their health, their dignity and their humanity. They reconnect with parents, children, brothers, sisters. They make friends, rediscover interests, and find work or other meaningful activity.
And when they recover their lives, the quality of life is improved for all of us. Our community becomes a better place in which to live and work.
Offices: 515 Third Avenue, Seattle, WA 98104, US
Emergency ShelterMental Health & Chemical Dependency ServicesPermanent Supportive HousingDay CenterCrisis Diversionand Employment Support ProgramSocialHealth CareNon ProfitHomeless Shelter
How many Administrative jobs are open in Seattle, WA right now?
There are currently 1,704 open administrative positions in Seattle, WA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Seattle, WA?
Companies currently hiring include UW Medicine, PROVIDENCE MEDICAL INSTITUTE, Low Income Housing Institute (LIHI), Amazon, DESC (Downtown Emergency Service Center), among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Seattle, WA?
Yes — 338 of the 1704 open administrative positions offer remote or hybrid work (70 remote, 268 hybrid).
How do I apply for Administrative jobs in Seattle, WA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.