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$25/hr–$40/hr
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Do you want to LOVE where you work and make a positive impact on people? Do you bring passion to your job? We are currently seeking a smart and determined experienced Bilingual Case Manager to join our growing team. At B…
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$80k–$90k/yr
Full-time
bachelor degree
Health insurance, PPO, HSA, HMO, Generous PTO plan, 401(k) employer match
Posted 4d ago
~40 hrs/week
Responsibilities
The IT Systems Administrator will provide Tier 1 and Tier 2 technical support, managing incidents from end-to-end while collaborating with other teams. They are responsible for troubleshooting hardware, software, network, and identity systems while maintaining accurate documentation in the PSA.
Requirements
Candidates must have a diploma or bachelor's degree in IT or a related field and 4–7 years of experience in IT support. Strong technical proficiency in Windows, Microsoft 365, and network fundamentals is required, along with excellent communication and problem-solving skills.
Full job description
Job Description:
This IT Systems Administrator (Tier 2) will deliver high-quality technical support for internal users and managed services clients. They will work both Tier 1 and Tier 2 tickets, take escalations, own tickets through resolution, and collaborate with other teams (Tier 3, Centralized Services, and Monitoring) as needed.
Perks and Benefits:
When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $18, $44, or $112 per pay our PPO, HSA, and HMO have you covered. In addition, we offer:
Generous PTO Plan
401(k) employer match
Referral program
Free on-site parking or commuting support
Hotel discount at various properties
Annual education allowance of up to $1,000
Residential housing discount after 1 year of continuous employment
What You Will Do:
Resolve Tier 1 and Tier 2 incidents and requests end-to-end (ownership, communication, documentation), taking escalations and collaborating with other teams as needed.
Troubleshoot Windows 10/11 and macOS endpoints, laptops, peripherals, printers, common business applications, and remote access tools.
Microsoft 365 support: Exchange Online basics (mail flow checks, shared mailboxes, permissions), Teams troubleshooting, SharePoint/OneDrive sync and access issues, licensing/user administration.
Identity support: Active Directory and Entra ID fundamentals (account lockouts, group membership, access issues, MFA resets, sign-in troubleshooting; conditional access awareness); user account creation, updates, onboarding/offboarding, and decommissioning.
Server troubleshooting (basic–intermediate): Windows Server services and event logs, file/print access, patching impacts; basic virtualization awareness and escalation readiness.
Support mobile devices (phones and tablets): setup, provisioning, configuration, data transfers, and decommissioning.
Support boardroom and meeting room equipment: video conferencing hardware/software, TVs, projectors, and audio systems.
Support/troubleshoot IP-based and non-traditional IT systems (e.g., IP cameras/CCTV/NVR access and connectivity, building access control systems/cards/fobs, building automation and audio systems, timecard systems, EV systems, digital signage, PoE basics) and coordinate vendor/Tier 3 escalations when needed.
Monitor and manage system alerts, including outage/offline events across servers, network, software, hardware, and cybersecurity.
Act as vendor coordination and liaison point for vendor-specific issues or requests.
Maintain strong ticket hygiene in the PSA: accurate notes, time entries, troubleshooting steps, and closure summaries.
Contribute to KB/SOP documentation and help reduce repeat issues.
Provide friendly, clear, concise, and professional customer service via phone, email, chat, or video call, and follow up to ensure incidents and requests are fully resolved.
Participate in after-hours or on-call support rotations as assigned, in accordance with company policies and applicable employment standards.
What You Bring:
Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field (e.g., Systems Administration, Networking) from an accredited institution.
4–7 years in IT support (MSP experience preferred) with proven Tier 2 troubleshooting capability.
Strong knowledge of Windows 10/11, Microsoft 365, AD/Entra ID identity concepts, and network fundamentals (DNS/DHCP/VPN/Wi-Fi).
Strong problem-solving skills with an analytical and detail-oriented mindset.
Strong communication and customer service skills; able to set expectations and follow through.
Strong task, time-management, and organizational skills, with the ability to multitask and adapt in a fast-paced, high-pressure environment.
Strong interpersonal skills; comfortable working with diverse clients, users, and handling challenging situations professionally.
Ability to prioritize and manage multiple tickets in an SLA-driven environment.
A self-starter able to work well with minimal supervision and in a team environment.
Successful completion of a criminal background check.
Nice to Have
Experience with Halo PSA (or similar PSA/RMM tools), endpoint security/EDR, and backup platforms.
Certifications (optional): CompTIA A+/Network+, Microsoft, or relevant vendor certifications.
For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.
AI Use:
This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.
All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.
How To Apply:
Please apply through the link on the job posting and attach your resume and any other required documents.
We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.
Related keywords
IT Systems AdministratorTier 2 SupportWindows 10/11macOSMicrosoft 365Exchange OnlineSharePointOneDriveActive DirectoryEntra IDMFADNSDHCPVPNFirewallsVoIP
We design, develop, build and manage innovative real estate across North America. YVR - YYZ - ORD - LAX - PHX - SEA
Industry
Real Estate
Company size
501-1,000 employees
Headquarters
Vancouver, British Columbia
LinkedIn followers
56,299
For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North American cities such as Los Angeles, Seattle, Chicago, Phoenix, Toronto, and Vancouver.
We’ve constructed over 12,000 new homes, own and manage more than 6,200 rental apartments, built more than 9.5 million square feet of office, retail, and industrial space, and have an additional 24 million square feet of space in different phases of development. Employing thousands of people across North America, Onni is one of the continents largest and most established developers of real estate.
It’s our more than 50-year track record of delivering award-winning, high quality developments that makes Onni a trusted brand. At Onni, we understand that our business is dependent upon our customers and the communities we serve. It is why we believe so strongly in planning for the future and giving back to those communities through long-lasting relationships that span over generations.
We believe the culmination of our passion for building world-class urban communities, quality design, innovation and sustainability, yields exceptional communities and experiences where our customers live, work, and play. It’s our commitment to living well. It’s a celebration of community, today and for the future.
Offices: 1010 Seymour St, 200, Vancouver, British Columbia V6B 3M6, CA · 1031 S Broadway, 400, Los Angeles, California 90015, US · 177 Fort York Blvd, Toronto, Ontario M5V 0C7, CA · 200 N La Salle St, 300, Chicago, Illinois 60601, US · 5055 N 32nd St, Phoenix, Arizona 85018, US
How many Administrative jobs are open in Seattle, WA right now?
There are currently 1,724 open administrative positions in Seattle, WA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Seattle, WA?
Companies currently hiring include UW Medicine, PROVIDENCE MEDICAL INSTITUTE, Low Income Housing Institute (LIHI), Amazon, DESC (Downtown Emergency Service Center), among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Seattle, WA?
Yes — 340 of the 1724 open administrative positions offer remote or hybrid work (70 remote, 270 hybrid).
How do I apply for Administrative jobs in Seattle, WA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.