Portland, Oregon, United States · Hybrid
$97k–$147k/yr
Department Overview The Patient Grievance Case Management (GCM) position is responsible for the acknowledgement, facilitating investigation, follow-up, resolution, and documentation of patient complaints, grievances, con…
Skills: Conflict resolution, Mediation, Case management, Critical thinking, Problem-solving
Portland, Oregon, United States · On-site
Classification: Non-Exempt Job Summary: The Accounts Receivable Clerk is responsible to the Office Manager for the collection and maintenance of all charge accounts by company policy. With excellent communication skills,…
Skills: Accounts Receivable, Collection, Data Entry, Communication, Microsoft Office
Portland, Oregon, United States · Hybrid
$32/hr–$43/hr
Make an Impact at The Oregon Clinic! Premium Benefits, Competitive Pay, and Inspiring Purpose Join us at The Oregon Clinic as a full-time Learning and Development Coordinator (Hybrid/Remote). Must live in Portland or SW …
Skills: Learning design, Project coordination, Event coordination, Technology, Relationship-building
Portland, Oregon, United States · On-site
Housekeeper Type: Full-Time Shift: Tuesday-Saturday, 8am-4pm Location: Avamere at Park Place - 8445 SW Hemlock St., Portland, OR 97223 - Near Tigard, OR Apply at www.TeamAvamere.com Job Summary A Housekeeper in an indepe…
Skills: Housekeeping, Sanitation, Cleaning, Disinfecting, Laundry operations
Portland, Oregon, United States · Hybrid
$23/hr–$31/hr
Make an Impact at The Oregon Clinic! Premium Benefits, Competitive Pay, and Inspiring Purpose Join us at The Oregon Clinic as a full-time Human Resources Assistant (Hybrid/Remote). Work alongside a collaborative team of …
Skills: Human resources, Data entry, Record keeping, Customer service, Communication skills
Portland, Oregon, United States · On-site
Description Who we are Barre3 is a fitness company with a revolutionary vision: to redefine what success in fitness means. Profiled for disrupting the industry in major media outlets such as How I Built This, Fast Compan…
Skills: Customer Service, Sales, Upselling, Childcare, Communication
Portland, Oregon, United States · On-site
$70k–$112k/yr
Department Overview As a companion service to Primary Care, OHSU Immediate Care offers same day care to new and established patients of all ages for common health concerns and non- emergent minor injuries. The Back Offic…
Skills: Operations management, Staff supervision, Clinical workflow optimization, Regulatory compliance, Scheduling
Portland, Oregon, United States · On-site
$48k–$69k/yr
Department Overview A position is open for a Research Assistant in the lab of Dr. Rauch in the Department of Molecular Microbiology and Immunology at OHSU. Research efforts in our labs are focused on understanding immune…
Skills: Wet lab, PCR, Animal handling, Confocal microscopy, Tissue culture
Portland, Oregon, United States · On-site
As an LPC Assistant Property Manager, you will be responsible for supporting the Property Manager or higher-level staff in managing all aspects of a single property or portfolio of commercial, industrial, or retail prope…
Skills: Property management, Financial reporting, Budgeting, Lease administration, Vendor management
Portland, Oregon, United States · On-site
$23/hr–$27/hr
Description Are you an accounting professional who enjoys digging into the details, solving problems, and partnering with operations teams to keep a business running smoothly? At Gills Point S, we're more than a tire and…
Skills: Bookkeeping, Accounting, Financial Reconciliation, Accounts Payable, NetSuite
Portland, Oregon, United States · On-site
Description The Part Time, On-Call Visitor Experience Associate (VEA) is a flexible, adaptable, positive team player scheduled as needed. The schedule is flexible and not fixed, but weekend shifts are likely. Hours may v…
Skills: Customer service, Retail sales, Point of sale systems, Communication, Cash handling
Williams-Sonoma, Inc.Portland, Oregon, United States · On-site
$17/hr–$19/hr
You’re excited about this opportunity because you will... Exemplify the highest level of customer service standards to internal and external customers Assist management in planning for receipt of shipments to determine c…
Skills: Customer service, Inventory management, Stockroom organization, Time management, Planning
Portland, Oregon, United States · On-site
$50k–$61k/yr
Description POSITION SUMMARY The Administrative Assistant provides high-level administrative, operational, and coordination support across multiple departments, including Clinical, and Medical teams. This role ensures sm…
Skills: Administrative support, Calendar management, Data entry, Communication, Multitasking
Portland, Oregon, United States · On-site
$28/hr–$38/hr
Department Overview This position provides technical support to pharmacists through preparation of unit doses, data entry, delivery of medications, and cart fill exchange. Functions as a liaison and a point of contact fo…
Skills: Pharmacy operations, Unit dose preparation, Data entry, Medication distribution, Controlled substance audit
Portland, Oregon, United States · On-site
$58k–$62k/yr
Guardian has an opportunity for a Full-Time Community Manager to join our team at Beacon Manor, Marion Street and Powell Boulevard apartments! These are three affordable (HUD) apartment communities in Portland, OR with a…
Skills: Property management, Affordable housing, Supervision, Customer service, Fair housing laws
Portland, Oregon, United States · On-site
Multnomah Athletic Club is more than Portland’s most legendary hub of sports and socializing. It’s like a small city unto itself. Where else can you find four restaurants, three pools, a climbing gym, state-o…
Skills: Northstar club management system, Administrative support, Project coordination, Data analysis, Microsoft Office
Portland, Oregon, United States · On-site
$16/hr–$25/hr
"A Day in the Life" video Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than ju…
Skills: Delivery, Customer Service, Data Entry, Pharmacy Operations, Navigation
Portland, Oregon, United States · On-site
$20/hr–$29/hr
Diagnostic Imaging Assistant at Providence St Vincent Medical Center in Portland, OR. Per Diem/Day shift The Specialist-Diagnostic Imaging Support assists and directs patients while retrieving, organizing and inputting d…
Skills: Medical Terminology, Clerical Skills, Customer Service, Electronic Medical Records, Data Entry
Portland, Oregon, United States · On-site
The Heathman Hotel is where Portland’s cultural legacy meets timeless hospitality. Since 1927, it has stood as a gathering place for artists, writers, performers, and travelers drawn to the creative spirit of the c…
Skills: Accounting, Month-end close, Balance sheet reconciliation, Financial reporting, Budgeting
Portland, Oregon, United States · On-site
$60k/yr
Job Title: Valet Account Manager Department: Valet Parking Division Reports directly to: City Manager / Area Manager Schedule: Full Time Status: Exempt Compensation: $60,000 per year plus potential bonus opportunities (S…
Skills: Client relationship management, Staff supervision, Operational oversight, Financial management, Payroll management
Portland, Oregon, United States • Hybrid
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The Case Manager facilitates the investigation, resolution, and documentation of patient grievances across all OHSU sites of care. They serve as an objective partner for patients, families, and staff while ensuring compliance with regulatory requirements and organizational policies.
Candidates must hold a Master's degree in social work, counseling, health advocacy, or a related field. A minimum of 3 years of relevant clinical or social work experience, including conflict resolution and mediation skills, is required.
The Patient Grievance Case Management (GCM) position is responsible for the acknowledgement, facilitating
investigation, follow-up, resolution, and documentation of patient complaints, grievances, concerns, and inquiries across all OHSU sites of care.
They serve as an objective, person-centered partner for all parties involved in the complaint and grievance process — patients, families, and care team members alike. Rather than functioning as an advocate for any single party, this role is grounded in fairness, active listening, and a genuine commitment to understanding every perspective. The Case Manager works to ensure that each person involved feels heard, respected, and supported throughout the resolution process.
Central to this role is the management of OHSU's formal complaint and grievance process. This includes receiving and documenting concerns through multiple channels, conducting thorough and impartial investigations, coordinating with clinical and administrative staff, and delivering timely written responses that meet departmental standards and Federal and State regulatory requirements. The Case Manager tracks and documents all activity within the complaint management system to support organizational reporting and quality improvement efforts.
This is a demanding role that requires a high degree of professionalism and personal resilience. The work calls for exceptional organizational skills to manage multiple cases simultaneously, strong written and verbal communication to convey findings clearly and compassionately, and the emotional intelligence to navigate sensitive and often distressing situations with calm and care. Active listening, empathy, diplomacy, and the ability to remain objective under pressure are essential to performing this work effectively.
Receives, investigates, and facilitates resolution of concerns brought by patients, families, and staff, serving as an objective and supportive partner for all parties involved. Concerns are received and addressed through multiple channels and settings, including:
Core responsibilities include:
Supports the broader work of the Patient Relations department through education, policy development, and organizational participation. Responsibilities include:
Monday through Friday, 8:00 to 4:30. This is a Critical Function Employee position. The role is hybrid, with onsite presence required on a rotating schedule coordinated with other Patient Grievance Case Managers to ensure consistent coverage across OHSU Hospitals and Clinics. Remote work is available for a portion of the schedule, subject to supervisor approval and operational needs.
We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.
All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply.
To request reasonable accommodation, contact [email protected]
Offices: 3181 SW SAM JACKSON PARK RD, Portland, Oregon 97239, us
View all jobs at Oregon Health and Science University HospitalThere are currently 1,266 open administrative positions in Portland, OR listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Oregon Health and Science University Hospital, Legacy Health, PROVIDENCE MEDICAL INSTITUTE, Adventist Health Sierra Vista, Guardian, among others. Browse the listings above to see every active employer.
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