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$45k–$48k/yr
Full-time
associate degree, bachelor degree
Paid Time Off, Paid Vacation, Medical Insurance, Dental Insurance, Vision Insurance, IHG Hotels Team Member Discount
Posted 2h ago
~40 hrs/week
Responsibilities
Oversee daily hotel operations and food and beverage services to ensure guest satisfaction and profitability in the absence of the General Manager. Manage staff development, financial reporting, and the delivery of brand-standard wellness and regulatory requirements.
Requirements
Requires at least 5 years of progressive hotel experience in Rooms or F&B, or a degree with 2-4 years of relevant experience. Must possess supervisory experience and proficiency in Windows Operating Systems along with strong leadership and communication skills.
Full job description
Description
Operations Manager
FLSA Status: Exempt
Department: A&G
Job Summary
Ensure guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of associates. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Oversee the food and beverage service operations to include day to day F & B guest satisfaction and maximize revenue, and overall F&B function in the hotel. Manages the consistency, quality and delivery of the hotel’s food and beverage services in accordance with the brand delivery strategy of enabling wellness and regulatory standards. This includes procurement, inventory, storage, preparation, and service of food and beverages for the hotel’s guests and staff; managing kitchen facilities and equipment; facilitating healthful food & beverage and wellness-related guest programs; and engaging and developing the F&B staff.
Education & Experience
At least 5 years progressive experience in a Rooms or F&B department Hotel; or a 4-year college degree and at least 2 to 3 years’ experience in a Rooms or F&B department at a hotel; or a 2-year college degree and at least 3 to 4 years of experience in a Rooms or F&B department at a hotel.
Previous supervisory experience required.
Must be proficient in Windows Operating Systems.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including anticipating, preventing,
identifying, and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc. from disparate sources and
consider, adjust, or modify to meet the constraints of the need.
Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Must be able to convey information and ideas clearly.
Job Duties & Functions
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.
Maintain regular attendance in compliance with Timberland Hotel Ventures & Holdings LLC standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include compliance with Timberland Hotel Ventures & Holdings LLC dress code and wearing a nametag when working (per brand standards).
Comply with and ensure adherence to Timberland Hotel Ventures & Holdings LLC standards and regulations to encourage safe and efficient hotel operations.
Comply with certification requirements as applicable for position to include Food Handlers, Alcohol Awareness, CPR & First Aid.
Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
Use competencies from Timberland Hotel Ventures & Holdings LLC & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions, greeting important clients, and participating in sales calls with Sales Team members.
Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs. Participate in (at a minimum) bi-weekly one-on-ones with the Department Heads to facilitate personnel development.
Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
Assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
Participate in required M.O.D. coverage as scheduled.
Ensure that training in service standards is taking place in each department using the steps to
effective training.
Ensure recruiting, hiring, and training for Guest Services based on occupancy.
Be in the public areas during peak times, greeting guests and offering assistance as needed.
Ensure that all scheduled meetings take place on the property.
Benefits
You are a valued asset, and we strive to let you know it. All benefits are available post introductory period.
Full-Time associates (40+ hours/week)
· Paid Time Off (PTO) per OR State requirements.
· Paid Vacation per company policy front loaded.
· Qualify for Medical, Dental and Vision.
· IHG Hotels team member discount on stays and trainings.
· On-Site training.
General
This job description is not intended to be all-inclusive, additional details will be specified by the
supervisor. The associate will also perform other reasonable business duties as signed by the supervisor.
Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.
Timberland Hotel Ventures & Holdings LLC is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.
At EVEN® Hotels by IHG, we make it easy to maintain your self-care routine… or perhaps even start a new one. We meet the growing demand and lifestyle of today’s wellness-minded business travelers who want to stay well and be at their best on the road. No more compromising on your routine.
A unique hotel brand featuring thoughtful moments to restore, a unique in-room fitness experience, and flexible food & beverage. Plus, we’ve also got you covered with the key amenities to host a productive and collaborative meeting and simply keep you working comfortably. You’ll find everything you need to unpack your best self with every stay.
How many Customer Service & Support jobs are open in Portland, OR right now?
There are currently 2,018 open customer service & support positions in Portland, OR listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Portland, OR?
Companies currently hiring include Domino's, Albertsons Companies, Kroger, Oregon Health and Science University Hospital, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Portland, OR?
Yes — 184 of the 2018 open customer service & support positions offer remote or hybrid work (102 remote, 82 hybrid).
How do I apply for Customer Service & Support jobs in Portland, OR?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.