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$19/hr–$23/hr
Other
high school
Posted 3d ago
~40 hrs/week
Responsibilities
Perform front desk duties including guest registration, checkout, and cashiering to ensure a positive guest experience. Manage guest bookings, handle inquiries, and coordinate with other departments to resolve guest needs and maintain lobby standards.
Requirements
High school diploma or equivalent is required, with preference for prior hospitality or front desk experience. Candidates must possess strong communication skills, basic computer proficiency, and the ability to handle cash transactions accurately.
Full job description
Job DetailsLevel: ExperiencedJob Location: Woodlark Hotel - Portland, OR 97205Position Type: Full-Time/Part-TimeSalary Range: $19.00 - $23.50 HourlyJob Shift: AnyJob Category: Hospitality - HotelPOSITION PURPOSE Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to guests needs, including but not limited to; registration, checkout and cashiering thereby contributing to an overall pleasant and positive guest experience.
ESSENTIAL RESPONSIBILITIES
Greet and welcome guests upon arrival. Execute the registration and checkout process at the front desk. Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests. Accurately handle cash transactions and balance a cash drawer to the given amount. Acknowledge rewards members and returning guests. Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment. Attend all scheduled training, departmental and hotel meetings. Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles. Practice safe work habits and ensure safe work practices to avoid injury to self and others. Ensure all privacy and security protocols are followed as well as departmental and company procedures. Answer all calls promptly correctly transfer all calls to appropriate departments. Confer and cooperate with other departments to ensure coordination of guest needs. Logging of all guest requests and room defects in the appropriate system. Follow up with guest after the completion of requests and repairing of any defects to ensure resolution to their satisfaction. Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions. Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions. Maintain lobby cleanliness and organization.
Assist in booking reservations. Assist with handling mail, packages, facsimiles, and guest items.
All other duties assigned by manager or supervisor.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
Assist with any guest inquiry. Follow all company and safety and security policies and procedures. Report maintenance problems, safety hazards, accidents, or injuries. Perform other reasonable job duties as requested by direct and indirect supervisors.
PHYSICAL DEMANDS
Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to four (4) hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis. Must be able to lift up to 45 lbs. as needed. Must be able to push and pull carts and equipment weighing up to 250 lbs. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations. Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors. Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed. Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write, and understand the primary language used in the workplace. Requires good communication skills, verbal, written and electronic. Considerable knowledge of complex mathematical calculations and computer programs. Must have excellent leadership capability and customer relations skills. Must be detail oriented with outstanding organizational and communication skills. Must possess basic computer skills. Must possess basic computational ability. Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts. Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS. Self-driven and able to work independently. Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
EDUCATION
High school or equivalent education required.
EXPERIENCE
Experience in the hospitality industry preferred. Experience in a front desk or customer service role preferred.
LICENSES OR CERTIFICATIONS
N/A
GROOMING
All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.
ATTENDANCE
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.Qualifications
A premier independent hospitality company providing an innovative approach to
maximize a hotel or resort's performance.
Industry
Hospitality
Company size
201-500 employees
Founded
2007
Headquarters
San Diego, CA
LinkedIn followers
5,610
THE AZUL PORTFOLIO
Our Brands, at a Glance
RESORT & LIFESTYLE
- Autograph Collection Hotels
- Curio Collection by Hilton
- Le Méridien
- Renaissance Hotels
- Tapestry Collection by Hilton
- Tribute Portfolio Hotels
PREMIUM
- BW Premier Collection
- Hilton
- Hyatt Hotels
- Sheraton Hotels & Resorts
- Westin
DISTINCTIVE/SELECT
- AC Hotels
- Aloft Hotels
- Courtyard by Marriott
- Hyatt Place
- Moxy
LONGER STAYS
- Element by Westin
- Embassy Suites
- Homewood Suites
- Residence Inn
OUR MISSION
We strive to be the premier independent hospitality company by providing genuine service, dialed-in management, honest operations, and fearlessly innovative approaches to maximizing the performance of hotel and resort assets.
WHAT WE FOCUS ON
- Strategic Marketing
- New Development
- Beverage & Food
- Revenue Optimization
- Asset Repositioning
OUR VALUES
- Maintain the highest standard of staffing through continuous training and development.
- Anticipate and exceed our audiences' expectations with sincerity and excellence.
- Treat and communicate about each guest, client, and associate with respect, appreciation, and concern.
- Continuously strive to innovate and improve our products and experiences.
- Protect and prioritize our clients' assets and financial well-being.
- Perform all responsibilities safely, legally, and ethically.
AZUL HOSPITALITY CAREERS
For Those Passionate About Hospitality
Bring your passion for hospitality to an organization that prioritizes your growth. With a wide range of careers in hospitality available, spanning everything from guest relations and operations to food and beverage and beyond, we can’t wait to see where you’ll fit in.
A PLETHORA OF PERKS
- Health, Dental, & Vision Benefits
- Paid Time Off
- Career Development
- Hotel Discounts
- Daily Pay Card
- Cashless Tips
- Benefits Marketplace
- Tuition Reimbursement
- Scholarship Program with Cornell
- 401(k) Match
Offices: 800 West Ivy St., San Diego, CA 92101, US
How many Administrative jobs are open in Portland, OR right now?
There are currently 1,266 open administrative positions in Portland, OR listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Portland, OR?
Companies currently hiring include Oregon Health and Science University Hospital, Legacy Health, PROVIDENCE MEDICAL INSTITUTE, Adventist Health Sierra Vista, Guardian, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Portland, OR?
Yes — 224 of the 1266 open administrative positions offer remote or hybrid work (65 remote, 159 hybrid).
How do I apply for Administrative jobs in Portland, OR?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.