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The coordinator manages the integrity of the donor database, focusing on data quality, gift processing, and donor acknowledgments. They support the Database Administrator in system optimizations and generate critical fundraising reports.
Requires a Bachelor's degree and at least three years of experience in fundraising operations or nonprofit administration. Proficiency in Raiser’s Edge NXT and Microsoft Excel is essential.
JOB DESCRIPTION
Development Operations Coordinator
Location: New York, NY
New York Common Pantry is one of the city’s largest hunger relief organizations, providing food assistance, case management services, senior food provision, nutrition education, and hygiene services. We are a dynamic, mission-driven organization experiencing rapid growth and expansion.
NYCP is a poverty-fighting organization that reduces hunger and promotes dignity, health, and self-sufficiency by using a holistic approach. Last year, we assisted over 764,000 visitors, served over 11.7 million meals, and accessed $10.7 million in public benefits resources for our guests. Through an array of programs that we offer, we look to establish long-term stability for those we serve.
The Development Operations Coordinator plays a critical role in maintaining the integrity and accuracy of our donor database that supports and strengthens New York Common Pantry’s fundraising and stewardship efforts. This on-site position is essential for the effective operation of our fundraising activities, involving comprehensive data management, donor acknowledgements, reporting, and collaboration across departments. They will collaborate across teams to support fundraising and donor relations.
The Development Operations Coordinator will report to the Database Administrator at the 8 East 109th Street location. The schedule for this position is Monday to Friday, 9 AM to 5 PM, with an 1- hour lunch. This is a Full-Time position, 35 hours a week, non-exempt.
Responsibilities:
Database and Systems Support:
Support the Database Administrator in the day-to-day management of Raiser’s Edge NXT, including system optimizations, data security, troubleshooting, and liaising with Blackbaud.
Serve as secondary administrator for Raiser’s Edge NXT, providing coverage and operational continuity for the Database Administrator.
Assist with database configuration, including custom fields, tables, codes, and system settings as directed.
Coordinate with internal departments regarding database enhancements, system updates, and process improvements; provide user training as needed.
Assist with testing and implementing new database features and upgrades.
Data Quality:
Maintain accurate, complete, and up-to-date constituent records in Raiser's Edge NXT.
Update donor, prospect, and constituent information received from staff and external sources.
Perform routine record maintenance, including constituent merges, duplicate resolution, and data validation.
Participate in ongoing data cleanup and database hygiene initiatives to ensure data integrity.
Gift Processing, Donor Stewardship & Reporting:
Create and send timely, consistent donor acknowledgments that reflect New York Common Pantry’s mission.
Assist with gift processing, fund allocation, and entering donors’ pledges and payments. As well as oversee pledge tracking and the pledge reminder process.
Assist in importing gifts from third-party donation processing platforms on a daily basis.
Generate and update reports regularly, including daily Gift Detail Reports. Weekly Major/VIP Donor Reports, quarterly Board Give/Get Reports, and campaign lists.
General Responsibilities:
Attend Blackbaud and other professional development training as assigned.
Maintain the confidentiality of donor and prospect information in accordance with ethical fundraising standards and NYCP policies.
Support departmental projects and special initiatives.
Other responsibilities as assigned.
Qualifications:
A Bachelor's degree in the related field is required.
A minimum of three (3) years of experience in fundraising operations, donor database management, or related nonprofit administration.
Strong proficiency in Raiser’s Edge/NXT and Microsoft Excel; familiarity with Classy/GoFundMePro, and Omatic Cloud.
Commitment to helping the communities in need and NYCP’s work and mission.
Comfortable working with diverse populations.
Experience working across diverse teams and communities.
Collaborative, detail-oriented, and adaptable in fast-paced environments.
Full Proficiency level with Excel.
Proficient with Google Workplace.
Solid organizational, data management, and analytical skills.
Professional written and verbal communication skills.
Attention to detail with a commitment to data integrity.
This is not an exhaustive list of all responsibilities, duties, skills, efforts or requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. This description does not constitute a contract of employment and NYCP may exercise its employment-at-will rights at any time.
New York Common Pantry is an Equal Opportunity Employer and is committed to providing equal employment opportunities to you without regard to race, creed, color, religion, national origin, sex, sexual orientation, pregnancy, marital status, age, veteran status, medical condition or disability, genetic information, gender identity, or any other protected status under federal, state, or local law.
Pay: $30.22/hour – $32.97/hour
Benefits:
Paid Holidays
Paid Time Off, including Vacation, Personal, and Sick
Medical, Medical Expense Reimbursement Plan, Dental, and Vision insurance
Limited Purpose and dependent care FSA
403(b) Retirement Account
Employer-Paid Life Insurance and Long-Term Disability
Voluntary Life Insurance
Voluntary Pet Insurance
Pre-tax Transit Benefits
Reducing hunger while promoting dignity, health and self-sufficiency.
New York Common Pantry is New York City's largest community-based food pantry that focuses on under-served communities throughout NYC. We offer our services through several programs. Our Choice Pantry Program is designed to meet the needs of our families by providing culturally-appropriate and nutritiously-balanced food. This model empowers our Pantry members by encouraging them to select the food they would like to receive. Groceries are distributed as follows: • East Harlem Location (8 E 109th Street, NYC): every Wednesday through Saturday, from 10am - 2:30pm • Bronx Location (1290 Hoe Avenue): every Thursday and Friday, 10am - 2:00pm, and Saturday, 10am - 2:00pm Currently the Hot Meals program at our East Harlem location serves one, to-go meal daily, Monday through Friday, at 2:30 pm. Brown Bag lunches are served on weekends and holidays, from 4:00 – 5:00 pm. Project Dignity’s array of services is designed to meet the most basic needs of our homeless visitors – food, hygiene services and mail service – as well as the larger, more challenging issues they face: stable housing and access to public benefits. Help 365 helps our guests achieve stability and access to entitled benefits, such as Supplemental Nutrition Assistance Program (SNAP) and Social Security Supplemental Income. It also provides assistance with accessing other appropriate resources to prevent families from being evicted from their homes and by making employment referrals. Nourish, our Senior Nutrition Program, aims to improve the health of low-income individuals who are 60+ years old by providing nutritious food choices from the U.S. Department of Agriculture (USDA). Nourish serves 16,000+ eligible seniors/month at 90+ sites located in Manhattan, Bronx, Queens, Brooklyn, and lower Westchester County. Live Healthy! encourages participants to embrace healthy eating, active living, resiliency skills, and social support to improve overall quality of life.
Offices: 8 East 109th Street, New York, NY 10029, US · 1290 Hoe Ave, Bronx, New York 10459, US
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