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Lead the Private Banking COO's strategic transformation agenda and manage the Chief Administrative Office (CAO) capabilities. Oversee a complex portfolio of programmes and platforms while managing cost, workforce, and performance outcomes.
Requires substantial experience overseeing complex transformation portfolios and converting strategy into executable roadmaps. Must demonstrate expertise in cost management, workforce planning, and influencing senior stakeholders within financial services.
Ready to shape Private Banking’s transformation portfolio and CAO outcomes?
Why HSBC
HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.
As Head of Programme Delivery & CAO you’ll shape and deliver the Private Banking COO’s strategic transformation agenda while running the closely linked Chief Administrative Office (CAO) capability. Working as part of the PB COO Leadership Team you’ll turn priorities such as Fix the Foundation into a clear multi-year roadmap and ensure delivery translates into measurable benefits for clients, colleagues and the control environment. You’ll oversee an interconnected portfolio spanning platforms and programmes as well as other strategic initiatives. You’ll also own cost workforce and performance management outcomes supported by high-quality MI and disciplined controls.
What you'll be doing
What we're looking for
Building measurable outcomes in PB COO
This role sits at the centre of how Private Banking turns strategy into delivery and how the PB COO organisation manages cost workforce and performance. You’ll shape the portfolio that improves client journeys strengthens controls and builds sustainable ways of working. If you want to own end-to-end delivery across major programmes while setting the standards for governance MI and adoption into BAU we’d like to hear from you.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.
Opening up a world of opportunity for our customers, investors, ourselves and the planet. We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges. To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
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