City of Westminster, England, United Kingdom · On-site
Patient Access Officer London: The Princess Grace Hospital Part time: 17 hours per week, Saturday and Sunday Shifts: Saturday 0930-1730, Sunday 1200-2200 but on alternative week rotation 1200-2200 one week and the other …
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City of Westminster, England, United Kingdom · On-site
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City of Westminster, England, United Kingdom · On-site
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City of Westminster, England, United Kingdom · On-site
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City of Westminster, England, United Kingdom · On-site
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City of Westminster, England, United Kingdom · On-site
Patient Access Officer London: The Princess Grace Hospital Part time: 20.5hours per week, Sunday plus 2 days in the week Shifts: Sunday 0800-1800 rotating to 1200-2200 on alternative week 2x shifts which can be on rotati…
Skills: Customer Service, Administrative Services, Interpersonal Communication, Patient Registration, Database Management
City of Westminster, England, United Kingdom · On-site
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City of Westminster, England, United Kingdom · Hybrid
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City of Westminster, England, United Kingdom · On-site
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City of Westminster, England, United Kingdom · On-site
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City of Westminster, England, United Kingdom · Hybrid
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City of Westminster, England, United Kingdom · Hybrid
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City of Westminster, England, United Kingdom · On-site
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City of Westminster, England, United Kingdom · Hybrid
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City of Westminster, England, United Kingdom · On-site
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City of Westminster, England, United Kingdom · Hybrid
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City of Westminster, England, United Kingdom · On-site
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City of Westminster, England, United Kingdom · On-site
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City of Westminster, England, United Kingdom · On-site
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Provide comprehensive administrative services to facilitate a seamless patient pathway and manage patient bookings. Greet visitors, handle registrations, and maintain accurate hospital database records to ensure a high-quality patient experience.
Previous administrative experience in a customer-facing role, such as retail or hospitality, is required. Candidates must possess strong interpersonal skills and the ability to remain professional under pressure.
Patient Access Officer
London: The Princess Grace Hospital
Part time: 17 hours per week, Saturday and Sunday
Shifts: Saturday 0930-1730, Sunday 1200-2200 but on alternative week rotation 1200-2200 one week and the other week will be 0800-1800
Permanent
Salary: FTE £28,860.00 (PRORATED to 17hrs)
We’re looking for a Patient Access Officer to join our Patient Access team based at The Princess Grace Hospital.
This is your opportunity to become a vital part of the UK’s largest private healthcare provider. Candidates with a background in customer-facing roles—such as retail or hospitality—are encouraged to apply. Your interpersonal skills, positive attitude, and customer service experience will be invaluable in delivering a 5-star patient experience.
Your duties as a Patient Access Officer will include providing a comprehensive range of administrative services to consultants and other third parties that will assist in promoting the successful management of all aspects needed to facilitate a seamless patient pathway. In this role, you will be able to facilitate the patient’s experience by providing a 5-star and world class service to our internal and external stakeholders through a seamless patient journey with a high level of customer care at all times whilst handling a high volume of activity.
For candidates from retail or hospitality, this role offers a unique opportunity to bring your customer service skills into a healthcare environment, where you can grow professionally and have a direct impact on patient care. You’ll gain valuable experience in a clinical setting, with opportunities for career progression through internal and external training
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Patient Access, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What you’ll do:
Greet patients and visitors with a friendly and professional demeanour, ensuring they feel supported and valued from the moment they arrive.
Engage with patients throughout their journey, addressing queries, providing clear communication, and maintaining a welcoming environment.
Respond promptly to any patient or third-party requests, demonstrating empathy and understanding in every interaction
Maintain accurate and up to date information on the hospital database during the patient journey.
Formally pre-register or register all patients onto HCA databases.
Ensure all relevant Patient documents are signed and scanned to the patient accounts.
Manage patient waiting areas to ensure the Patient Access Service runs smoothly.
Coordinate and facilitate all patient bookings where applicable.
What you’ll bring:
Previous Administrative experience in a client/customer-facing role (candidates with retail or hospitality backgrounds are encouraged to apply).
Strong interpersonal and communication skills, with a positive attitude and the ability to empathise with patients and visitors.
Excellent customer care skills, ensuring each patient’s journey is seamless and compassionate.
Ability to remain calm and professional under pressure while managing multiple tasks.
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Patient Access Officer, you’ll be eligible for:
25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
Private Healthcare Insurance for treatment at our leading hospitals.
Private pension contribution which increases with length of service.
Season Ticket Loan and Cycle to Work scheme.
Group Life Assurance from day one.
Critical illness cover.
Enhanced Maternity and Paternity pay.
Corporate staff discount for all facilities including Maternity packages at The Portland.
Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
Discounts with over 800 major retailers.
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:
· Unique and Individual: We recognise and value everyone as unique and individual
· Kindness and compassion: We treat people with kindness and compassion
· Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
· Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
#LI-MM1
From the moment you choose HCA, your health is in the best hands. We’ll treat you in our award-winning facilities with our cutting-edge technologies and round-the-clock care, all delivered by our dedicated team of consultants and nurses. HCA Healthcare has been providing healthcare for more than 50 years. Alongside our flagship hospitals in London, Birmingham and Manchester, our established network of healthcare facilities spans, four urgent care centres in London, and outpatient centres and GP practices across the UK.
Offices: 2 Cavendish Square, London, England W1G 0PU, GB · 35 Weymouth Street, London, W1G 8BJ, GB · Chelsea Bridge Road, London, SW1W 8RH, GB · Wellington Place, St Johns Wood, London, NW8 9LE, GB · 205 - 209 Great Portland Street, London, W1W 5AH, GB
There are currently 57 open administrative positions in City of Westminster, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Harrods, Savills, Pareto Facilities Management Ltd, PHILLIPS AUCTIONEERS LIMITED, Children's National Hospital, among others. Browse the listings above to see every active employer.
Yes — 17 of the 57 open administrative positions offer remote or hybrid work (1 remote, 16 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
