City of Westminster, England, United Kingdom · Hybrid
About Midstream Midstream Lighting designs and manufactures high performance LED lighting for airports, ports, stadiums and major industrial sites worldwide. Our lighting keeps cargo moving through the night, supports ai…
Skills: Order coordination, Project management, After-sales support, ERP systems, CRM
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You will manage the end-to-end order process, including procurement, production tracking, and international logistics. Additionally, you will own warranty claims and after-sales support, acting as the primary point of contact for customers to resolve technical issues.
The role requires at least two years of experience in coordinating orders or projects within a technical or manufacturing environment. Candidates must be proficient in ERP and CRM systems, possess strong communication skills, and demonstrate the ability to manage complex, multi-tasking workloads.
About Midstream
Midstream Lighting designs and manufactures high performance LED lighting for airports, ports, stadiums and major industrial sites worldwide. Our lighting keeps cargo moving through the night, supports aircraft operations in demanding conditions, and lets sport carry on long after sunset. We have been trading for 16 years and supply customers directly in more than 65 countries.
We own the whole process, from survey and design through manufacture, testing, delivery and aftercare. Our products go into extreme environments, high wind, salt air and severe heat, and we stand behind them for the long term. That last part is where this role sits.
The Role
When a project is won, someone has to make it happen: the order raised correctly, the components bought, the production slot held, the shipment cleared, the customer told what is going on. And when something needs putting right after installation, someone has to own that too, from the first email through to an outcome the customer is satisfied with.
That is this job. You will report to the Operations Manager and work alongside Sales, Production, Logistics, Quality and our overseas manufacturing and engineering colleagues.
You will need to hold a lot of detail in your head. We run several product families across aviation, maritime and sport, each with its own revisions, configurations and service history, sold on contract terms that vary from one customer to the next. The people who thrive here are the ones who know that detail well enough to answer a customer on the spot.
One part of the job deserves a straight description. When equipment has not performed as it should, you are the person the customer speaks to, often in another country and another time zone, and almost always by phone. This is not a role for someone who would rather type than call. Those calls need someone who stays calm, commits to a timescale and then holds to it, and would rather fix a problem than route it onward. Handled well, they are the reason customers come back to us. If that is the part you would find satisfying rather than draining, this is a good job for you.
What You Will Own
Warranty and after sales
Order and project delivery
Operational support
What You Will Need
Essential:
Helpful, not required:
If you do not meet every point above but think you could do this job, apply anyway and tell us why. The tools on this list can be taught. Taking ownership of a customer problem and seeing it through cannot, and that is the part we are really hiring for.
What We Offer
Midstream is an accredited Living Wage Employer.
Transformative Lighting Technology: Expertly engineered LED lighting tailored to your precise environmental needs
We’re Midstream Lighting, a leading designer and manufacturer of advanced, robust, best-in-class LED lighting solutions for the aviation, sports and maritime industries around the world. Our purpose-built lighting solutions are designed to tackle the technically precise demands of the world’s most critical and major infrastructures. Manufactured to meet the highest quality standards and regulations of each region they’re deployed in. Midstream has vast experience and a strong reputation with major international airports, sports facilities of all sizes, maritime container terminals in all corners of the globe. Our solutions are manufactured to the highest quality standards to provide long-lasting, best-in-class lighting solutions. And our technology is specifically engineered for applications that solve the challenging and complex needs of our clients. Needs like: • Reducing energy consumption. • Cutting maintenance costs. • Minimising environmental damage. • All whilst vastly improving the quality of their lighting. We also have our own innovation and knowledge hub that provides information, education and guidance for our partners, clients and their own teams of designers and architects. For more information about Midstream, visit www.midstreamlighting.com.
Offices: Wessex House, 1 Chesham Street, London, GB · Biassono, IT
Transformative Lighting Technology: Expertly engineered LED lighting tailored to your precise environmental needs
We’re Midstream Lighting, a leading designer and manufacturer of advanced, robust, best-in-class LED lighting solutions for the aviation, sports and maritime industries around the world. Our purpose-built lighting solutions are designed to tackle the technically precise demands of the world’s most critical and major infrastructures. Manufactured to meet the highest quality standards and regulations of each region they’re deployed in. Midstream has vast experience and a strong reputation with major international airports, sports facilities of all sizes, maritime container terminals in all corners of the globe. Our solutions are manufactured to the highest quality standards to provide long-lasting, best-in-class lighting solutions. And our technology is specifically engineered for applications that solve the challenging and complex needs of our clients. Needs like: • Reducing energy consumption. • Cutting maintenance costs. • Minimising environmental damage. • All whilst vastly improving the quality of their lighting. We also have our own innovation and knowledge hub that provides information, education and guidance for our partners, clients and their own teams of designers and architects. For more information about Midstream, visit www.midstreamlighting.com.
Offices: Wessex House, 1 Chesham Street, London, GB · Biassono, IT
