Singapore, Singapore · On-site
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldw…
Skills: Risk Operations, Payments, Issuing, Credit Risk, Fraud Operations
London, England, United Kingdom · On-site
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldw…
Skills: Risk Operations, Payments, Issuing, Credit Risk, Fraud Operations
Paris, Ile-de-France, France · Hybrid
$54k–$75k/yr
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldw…
Skills: Account Management, Customer Success, Sales, Upselling, Cross-selling
Barcelona, Catalonia, Spain · Hybrid
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldw…
Skills: Partnerships, Business Development, Channel Sales, Financial Advisory, Accounting
Singapore, Singapore · On-site
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldw…
Skills: AML, CTF, KYC, Transaction Monitoring, Financial Crime Operations
London, England, United Kingdom · On-site
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldw…
Skills: Regulatory compliance, Financial services, FCA regulations, Risk management, Licensing
Amsterdam, North Holland, Netherlands · Hybrid
$54k–$88k/yr
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldw…
Skills: Account Management, Customer Success, Sales, Upselling, Cross-selling
London, England, United Kingdom · On-site
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldw…
Skills: Financial Crime Operations, KYC, AML/CTF, Sanctions, Transaction Monitoring
Sydney, New South Wales, Australia · Hybrid
$100k–$130k/yr
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldw…
Skills: Tech sales, Account management, Business development, Payment solutions, FX
Ciudad de México, Mexico · Hybrid
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldw…
Skills: Regulatory Compliance, Financial Regulation, Risk Management, Licensing, Regulator Engagement
London, England, United Kingdom · On-site
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldw…
Skills: Complaints handling, Financial services, DISP, FOS, Regulatory compliance
Singapore, Singapore · On-site
$190k–$270k/yr
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldw…
Skills: Product management, Strategic direction, Enterprise software, Fintech, Technical product ownership
Melbourne, Victoria, Australia · Hybrid
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldw…
Skills: Customer Support, Analytical Mindset, Problem Solving, Communication Skills, Fintech Knowledge
Singapore, Singapore · On-site
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldw…
Skills: Backend Engineering, Stablecoin Infrastructure, Blockchain Integration, Kotlin, Java
Toronto, Ontario, Canada · Hybrid
$130k–$165k/yr
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldw…
Skills: Full-cycle Recruiting, Sourcing Strategies, Stakeholder Management, Data Analytics, Candidate Assessment
San Francisco, California, United States · Hybrid
$80k–$150k/yr
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldw…
Skills: Corporate Law, Financial Services Regulation, Contract Negotiation, Regulatory Compliance, Stakeholder Management
San Francisco, California, United States · Hybrid
$180k–$240k/yr
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldw…
Skills: Talent Acquisition Strategy, Global Recruiting Leadership, Workforce Planning, Executive Stakeholder Management, Recruiting Metrics
United States · Remote Solely
$90k–$101k/yr
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldw…
Skills: Sales, Lead generation, Cold calling, Prospecting, Communication
United States · Remote OK
$100k–$140k/yr
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldw…
Skills: Full-cycle Recruiting, High-volume Recruiting, Passive Candidate Sourcing, ATS Management, Candidate Screening
San Francisco, California, United States · Hybrid
$140k–$170k/yr
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldw…
Skills: Program management, Operations strategy, Data governance, AI governance, Stakeholder management
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The Head of Risk Operations will define the global strategy and vision for risk operations, ensuring operational excellence across acquiring, issuing, and credit domains. They will lead a globally distributed team, driving AI-led transformation and maintaining high standards for integrity and documentation.
Candidates must have extensive senior leadership experience in large-scale, regulated financial services or fintech operations. A proven track record in scaling risk operations across multiple geographies and expertise in fraud and risk control frameworks is required.
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.
Risk Operations is a global 1LOD team responsible for the Acquiring, Issuing and Credit Risk domains. The team handles cases and investigations across product domains, working closely with 2LOD and Commercial teams to ensure that Airwallex operates within its risk appetite. The team is passionate about operational excellence and delivering an exceptional end-to-end customer experience.
As the Senior Director/Head of Risk Operations, you will lead a global team responsible for defining procedures and delivering operational excellence across new client onboarding, periodic review and in-life behaviour. You will ensure that Airwallex champions high standards for integrity, judgement and documentation in all aspects of risk operations.
Own the vision, strategy and execution for Risk Operations
Build, lead and develop high-performing a globally distributed team
Own the location and resourcing strategy of the team, solving for 24/7 coverage, quality of customer experience and cost efficiency
Create a repeatable & scalable operating rhythm, including clear OKRs
Take a data-driven approach to performance management
Strike the right balance between risk, customer experience and commercial impact, ensuring timely, high-quality decision making and communications
Drive continuous improvement in the quality of procedures, playbooks and control frameworks, aligned to Airwallex financial crime and fraud policies defined by 2LOD and partnering closely with Risk Product and Engineering
Ensure that Airwallex continues to improve the quality and consistency of documentation
Lead AI transformation of the Risk Operations team
This role will be based in either London or Singapore.
We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.
Proven experience, including senior leadership in large-scale, multi-jurisdiction operations in a rapidly growing regulated financial-services or payments/fintech business
Proven track record of scaling Risk Operations (at least 2 of Payments, Issuing and Credit) across multiple geographies, and of building globally consistent performance
Background in Fraud Ops and ATO risk control
Strong commercial and analytical judgement — comfortable framing decisions in unit economics, scalability and return on investment
Track record of operating at the Operations–Product–Risk intersection and driving cross-functional outcomes without full reporting-line authority
Demonstrated delivery of automation/AI-led transformation in an operations setting
Evidence of big data/analytics (including SQL, DBX and BI tooling)
Cross-border payments; multi-entity, multi-licence environments
Experience across Payments, Issuing and Credit Risk
Comfort with a highly technical, API-first product
Exposure to IPO readiness / public-company control environments
Top-tier consulting or operator-investor background (structured thinking under ambiguity)
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Empowering businesses to grow beyond borders
Airwallex is a leading global payments and financial platform for modern businesses, offering trusted solutions to manage everything from business account, payments, treasury, and spend management to embedded finance. With our proprietary infrastructure, Airwallex takes the friction out of global payments and financial operations, empowering businesses of all sizes to unlock new opportunities and grow beyond borders. Proudly founded in Melbourne, Airwallex supports over 150,000 businesses globally and is trusted by brands such as Brex, Canva, Rippling, Navan, Qantas, SHEIN and many more. For more information, visit http://www.airwallex.com
Offices: Global, Global, HK · Level 7, 15 William St, Melbourne, VIC 3000, AU · 979 King's Road, 34/F Oxford House, Hong Kong, Quarry Bay, HK · 838 South Huangpi Road, Level 18, Huangpu District, Shanghai 200021, CN · 1460 Mission St, #02W101, San Francisco, California 94103, US
Empowering businesses to grow beyond borders
Airwallex is a leading global payments and financial platform for modern businesses, offering trusted solutions to manage everything from business account, payments, treasury, and spend management to embedded finance. With our proprietary infrastructure, Airwallex takes the friction out of global payments and financial operations, empowering businesses of all sizes to unlock new opportunities and grow beyond borders. Proudly founded in Melbourne, Airwallex supports over 150,000 businesses globally and is trusted by brands such as Brex, Canva, Rippling, Navan, Qantas, SHEIN and many more. For more information, visit http://www.airwallex.com
Offices: Global, Global, HK · Level 7, 15 William St, Melbourne, VIC 3000, AU · 979 King's Road, 34/F Oxford House, Hong Kong, Quarry Bay, HK · 838 South Huangpi Road, Level 18, Huangpu District, Shanghai 200021, CN · 1460 Mission St, #02W101, San Francisco, California 94103, US
