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The Benefits Advisor manages the day-to-day delivery and communication of core and flexible benefit programmes, including healthcare and pensions. They act as a subject matter expert providing guidance to employees and managers while coordinating with payroll and third-party providers.
Candidates should have solid experience in workplace benefits administration and an understanding of governance and compliance. Strong communication skills and a proactive, solutions-focused mindset are essential for this role.
Working as part of HCA’s Corporate Reward team, the Benefits Advisor will act as an ambassador for all benefits and recognition programmes. This role is ideal for someone who has gained solid experience in benefits administration and is now looking to take the next step in their career. You will oversee the day-to-day delivery and communication of HCA’s core and flexible benefit programmes, including healthcare plans, insurances and pensions. The role combines accurate and efficient administration with a strong advisory approach, requiring confident communication, excellent customer service, and a proactive focus on continuous improvement.
Duties & Responsibilities
Coordinate the day‑to‑day administration of HCA’s benefits portfolio, including flexible benefits, healthcare plans, core protection insurances and pensions.
Act as superuser for HCA’s flexible benefits platform coordinating benefits activities, including enrolment windows, renewals and scheme changes.
Work with payroll to ensure benefits changes, including pension opt‑ins and opt‑outs, are processed accurately and within required timescales.
Process benefits and pension related vendor invoices.
Develop clear guidance notes to support consistent and scalable benefits administration, identifying opportunities to streamline delivery, and enhance employee experience
Serve as a trusted subject matter expert on employee benefits and recognition programmes, providing clear and timely advice to employees, managers and site‑based HR teams.
Act as liaison between employees, third-party providers and, where applicable, Trustees to support benefit administration and insurance claims.
Support benefits related communications and engagement activities, including inductions, campaigns, newsletters and employee roadshows, working with local HR teams to promote awareness and understanding of HCA’s total rewards proposition.
Undertake ad-hoc project work as directed by the Head of Reward.
What you'll bring:
Experience of working with workplace benefits programmes in an administrative/advisory capacity
Understanding of governance, compliance, system controls and data accuracy
Strong communication, presentation, customer service and stakeholder management skills
Attention to detail and pride in delivering accurate high‑quality benefits administration
Excellent organisational skills, with the ability to manage competing priorities, casework, reporting deadlines and cyclical benefits activity.
A proactive, solutions‑focused mindset, with strong problem‑solving capability
A passion for continuous improvement and enhancing employee experience.
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Benefits Advisor you’ll be eligible for:
25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
Private Healthcare Insurance for treatment at our leading hospitals
Private pension contribution which increases with length of service
Season Ticket Loan and Cycle to Work scheme
Group Life Assurance from day one
Critical illness cover
Enhanced Maternity and Paternity pay
Corporate staff discount for all facilities including Maternity packages at The Portland
Comprehensive range of flexible health, protection and lifestyle benefits to suit you
Discounts with over 800 major retailers
Diversity and Inclusion
Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated, and everyone can achieve their potential.
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
From the moment you choose HCA, your health is in the best hands. We’ll treat you in our award-winning facilities with our cutting-edge technologies and round-the-clock care, all delivered by our dedicated team of consultants and nurses. HCA Healthcare has been providing healthcare for more than 50 years. Alongside our flagship hospitals in London, Birmingham and Manchester, our established network of healthcare facilities spans, four urgent care centres in London, and outpatient centres and GP practices across the UK.
Offices: 2 Cavendish Square, London, England W1G 0PU, GB · 35 Weymouth Street, London, W1G 8BJ, GB · Chelsea Bridge Road, London, SW1W 8RH, GB · Wellington Place, St Johns Wood, London, NW8 9LE, GB · 205 - 209 Great Portland Street, London, W1W 5AH, GB
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