Krakow, Lesser Poland Voivodeship, Poland · Remote OK
Senior
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Krakow, Lesser Poland Voivodeship, Poland · Remote OK
Mid level
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Krakow, Lesser Poland Voivodeship, Poland · Remote OK
Entry level$24M raised
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Remote in Krakow, Lesser Poland Voivodeship, Poland
Responsibilities
Responsible for end-to-end client relationship management and ensuring all contractual payroll and benefits agreements are delivered accurately and on time. Leads the operational team through performance management, coaching, and adherence to service level agreements.
Requirements
Requires a bachelor's degree in business, HR, or accounting with 5-8 years of experience in payroll or benefits administration. Native Dutch language skills and proficiency in HRIS tools like Workday, SAP, or PeopleSoft are preferred.
Full job description
Join us on a journey of endless possibilities
At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
Responsible for the end to end client relationship, ensuring that all contractual agreements are delivered on time and accurately
Delivery Key responsibilities:
End to end management of the client relationship, including all escalation
Work in partnership with Account Management to ensure accurate and timely contract revisions
Manage and identify deviations from the contractually defined standard scope of service including following the defined Change Request process. This may include but is not limited to, estimating and implementing changes and ensuring the defective input process is followed
Ongoing review of the Country Solution workbook and ensure updates are captured
Year End management
Effectively manage and monitor all client SLAs using the appropriate tools to ensure adherence to targets; if targets are not being met, root cause and action to be provided to your manager
Conduct Service Review meetings, ensuring actions and follow ups are timely and accurate
Lead Hypercare calls (where no SDM is assigned) to ensure actions are tracked and resolved
Liaise with internal stakeholders (AD, RSDM, SDM, SR, supporting functions) to ensure successful management of the client
Project Management to ensure successful implementation of any new service or processes
Working with Transformation and Products, in liaison with specialists, to implement automation and innovation
Management of internal stakeholders
Liaise with the team to ensure the service is running as per our SLAs and KPIs
Support ITCAMs/ADs in ensuring the client is aware of any product enhancements
Payroll Legislation updates are fully documented by the specialist and understood by the team
Annual planning reviewed and signed off by client(s) and team
Accountable that all root cause analysis is accurate and that preventative steps are implemented to limit any reoccurrence
Ability to recognize and deal appropriately with sensitive and confidential information
Handle all required purchase order management activities per the defined process
End to end management of the operational team, including regular individual reviews, training, performance management, absence management and overall adherence to Strada policies
Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriate
Management of recruiting the correct Specialists for the team by working with the Recruitment Team
Key Criteria to monitor performance
Adherence to all Security and Compliance procedures
100% Attainment of customer SLA agreements
Adherence to quality standards
Team Performance within defined standards and customer contracts
Ability to effectively communicate with all levels within the business
Job Experience
Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
Flexibility to support a global and fast paced environment
Attention to detail
Excellent written and verbal skills
Self-motivated and a willingness to learn
Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
Education and Training
BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
5-8 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.
HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
Desirable
Experience working with HR and payroll data
Experience managing a team
Native Dutch writing and verbal skills
At Strada, our values guide everything we do:
Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
Care About Our Work and Our People – We understand that what we do impacts millions, and we have a responsibility to get it right.
Benefits
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
Our commitment to Diversity and Inclusion
Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Diversity Policy Statement
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.
Authorization to work in the Employing Country
To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
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Related keywords
PayrollHealth & WelfareBenefits AdministrationHR ConsultingHR OutsourcingWorkdaySAPPeopleSoftSLAKPIHypercareChange RequestComplianceInternational Workforce ManagementDutch Language
With over 30 years as a global people, payroll, and technology leader, Strada specializes in removing complexity to simplify workforce management. With solutions designed and built with people at the center, we deliver accuracy and confidence at scale.
With 1,400 customers in over 180 countries, we have the expertise to help organizations move forward and unlock new possibilities. Wherever you are on your transformation journey, Strada is with you every step of the way.
Strada. From Pay to Possibility™
Offices: The Woodlands, Texas TX 77381, US
AdviceBusiness DevelopmentConsultingBookkeeping and Payroll
How many Administrative jobs are open in Krakow, Poland right now?
There are currently 331 open administrative positions in Krakow, Poland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Krakow, Poland?
Companies currently hiring include Aon, Capgemini, Brown Brothers Harriman, Ecolab, Hitachi Energy, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Krakow, Poland?
Yes — 244 of the 331 open administrative positions offer remote or hybrid work (19 remote, 225 hybrid).
How do I apply for Administrative jobs in Krakow, Poland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.